Quench Culligan Reviews 

When placing an order, I do not receive any notifications regarding the expected delivery time. Additionally, it is challenging to identify which order belongs to our specific location, as we have multiple locations under a single company account. I often find it necessary to order Folgers from Amazon.

Our office was inherited when Quench took over from our previous vendor. Natalie Light's responsiveness and customer-focused approach make her a truly collaborative asset to our account.

When you need help and ask to talk with a manager the manager assigned to your account, they pretend that they will help. Supost to have a costumer happy but they don't care what you need.

I recently had the pleasure of interacting with Gena, and I must say, her customer service was nothing short of exceptional. From the moment our conversation began, Gena was attentive, friendly, and genuinely eager to help. She listened carefully to my concerns and provided clear, concise solutions that addressed all my needs.

What truly stood out was Gena's patience and professionalism. She took the time to explain everything in detail, ensuring I fully understood each step of the process. Her positive attitude and willingness to go the extra mile made the entire experience seamless.

Service technician did and excellent job. Rufus Cumberland was our tech and he was able to troubleshoot a recurring issue we were having with our water supply. He found a solution and installed the needed parts to not only get us back up and running but also keep the issue from happening again. Thanks!

I recently had the pleasure of experiencing exceptional customer service that went above and beyond my expectations. From start to finish, Sergio Rodriguez demonstrated professionalism, attentiveness, and a true commitment to customer satisfaction.

Sergio's willingness to go the extra mile, attention to detail, and prompt response made a significant difference. Whether it was resolving an issue efficiently, offering personalized assistance, or ensuring every aspect of my request was handled with care, his service was nothing short of outstanding.

I sincerely appreciate Sergio Rodrigues's dedication and effort. He provided top-notch customer service support.

Thank you for your hard work and exceptional service, Sergio!

Our service guy Kaleb Vick came to service our office at HBK Engineering in Oak Brook. He was very professional and informative regarding our machines.
Always appreciate great service!

Thank you Zina Arredondo

Great products and service. Sam is the BEST technician and love how he cares about the products and equipment.

I like Quench so much because it is safe and water I get from it is obviously clean and palatable. The only bad thing of quench is it is so hard to request parts and filters even if untouched are using quench portal. I wish you have a plan to spread your business and open the market to the residential customers.

From Customer Service, to the delivery persons to the unit to the great tasting water, whether hot or cold, I am a fan. We are very well taken care of and have the best tasting water there is around. Thank you!

Whenever we have a problem, it's always fixed in just a few days. I only wish that we had an ice maker

Just another company that traps customers in long 3-year contracts and never sends renewal reminders because they can't keep customers any other way. Completely against the new federal trade commission laws. They will be out of business soon as this company no longer has means to keep customers given these new laws. Never even stuck to their own contract. In 3 years, I received maintenance one time. Luckily, after my water unit became so degraded after no maintenance, I remembered to call in and get out of another horrible 3 years.

Just wanted to give a shout out to Customer Service Rep, Thomas, from Texas. He was much friendly, more helpful and polite than the average customer service person... his warmth came through the phone and he helped me resolve the problem quickly.

Terrance Moore did an excellent job addressing several issues that our store was experiencing. He also took his time to explain why he drained filters before installing new ones and why our lines were partially filled with hard water calcified build up (previous installer connected water line to hot water instead of cold).

I recently had the pleasure of working with Terrance Moore, who delivered and installed my coffee maker and water cooler, and I couldn’t be happier! From start to finish, Terrance was professional, friendly, and incredibly knowledgeable. He took the time to ensure everything was set up perfectly and even gave me a detailed demonstration on how to use both appliances.

His attention to detail and customer service was spectacular! It’s rare to find someone who genuinely cares about their work and the satisfaction of their clients. If you’re looking for someone to help with your appliance needs, I highly recommend Terrance!

Seth C came to our office for an annual check on our machine. He was so thorough and professional. Thank you for getting us taken care of.

Our new Keurig K4500 is amazing. Everyone loves the options made availabe by this machine! Chas Hollis was instrumental in advising our company, always being there and available for questions.

Great tasting water service was excellent. Rob Esposito went above and beyond and did just a fantastic job. Thank you, Robert.

Brittany Cowdick was very helpful in notifying us that Quench had taken over the account.