Customer service from Aqua taps is unmatched. Had my pipe from the boiler burst 3 days before Christmas not only did Sean go above and beyond to source a replacement hose for me he also helped us trac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love this 4-in-1 water tap! It’s super convenient having hot, cold, filtered, and boiling water all in one place. It looks stylish, saves space, and works perfectly. The boiling water featu... See more
Company replied
Bought 6 in 1 tap in black This replaced a separate hot water tap that was old and not functioning properly anymore We were changing worktop and after researching new tap systems the 6 in 1 s... See more
Company replied
Sean at Aqua Taps i cant recommend highly. I purchased my 5 in 1 tap which has worked perfectly well over a year ago. More over i had to replace my filters, i encountered a problem i dropped the t... See more
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Company details
Written by the company
Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.
Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps
Written by the company
- Water, beautifully controlled
- One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.
We take great care of our customers
Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.
Contact info
11 Swinborne Ct, SS13 1QA, Basildon, United Kingdom
- +44 (0) 1268 727 823
- inf@queltap.co.uk
- queltap.co.uk
4.7
Excellent
838 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great product with great customer…
Great product with great customer service. Had problem with tap and Sean went over and above trying to sort for me.
17 April 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Kerry.. Thank you for leaving us a review. We are pleased to hear that Sean was able to help you and we will certainly pass your comments on. Aquateam
Got a 5 in 1 tap and chiller
Got a 5 in 1 tap and chiller. Installation instructions were very clear and consistent. All the components seem to be high quality and I love the look of the tap. I had a few specific questions which tested maybe the most impressive part of the experience: Customer service. Both before and after purchase. So far… a great experience all around!
13 March 2026
Reply from Quel Tap (formerly Aquataps)
Dear David. Thank you for taking the time to leave us a review, your positive comments are certainly much appreciated. Thank you for choosing Aquataps!
Responsive Company with excellent product
Very prompt responses to all my queries + have had our Aqu Tap for 2 years now and absolutely love it !
16 April 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Susy, thank you for taking the time to leave us a review. We are glad to hear that 2 years on you are still enjoying your Aquatap! Thank you for your continued support and choosing Aquataps!
Excellent after sales service from…
Excellent after sales service from Sean. Highly recommended. Thanks
17 April 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Jackie, thank you for taking the time to leave us a review, it is very much appreicated. We will certainly pass your comments on to Sean! Thank you for choosing Aquataps!
Excellent customer service
After many phone calls and frustration by lack of installer in the North of England ( would be a great asset for Aqua taps )
Sean couldn’t have been more helpful and patient in helping me get my tap problem resolved, much appreciated 🙏🏼
Thanks
16 April 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Isabel, thank you for taking the time to leave us a review. We are pleased to hear that Sean was able to help you today. Thank you for choosing Aquataps!
Only just installed tap as kitchengreat hot water tap from Aquataps…
Only just installed tap as kitchen wasn’t completed when we purchased it. So far very pleased. It takes up little room underneath the sink and works really well. Very stylish and well made so it looks lovely too. Pressure of normal hot and cold not as good as I would like but that may be due to feed rather than tap itself. Am no expert so I don’t know. All in all very happy.
16 April 2026
Reply from Quel Tap (formerly Aquataps)
Dear Stella, thank you for taking the time to leave us a review. Please can I ask you to call our technical team to see how they can help with your pressure. Aquateam
Aquatap Ultra Plus with pull-out spray - install tip
We purchased the Aquatap Ultra Plus with pull-out spray, and overall we’re very pleased with the product.
The tap itself feels high quality, and installation was straightforward. I fitted it myself using the instructions and video provided, which were clear and easy to follow.
One tip if you choose the pull-out spray version: make sure you have enough space beneath the sink for the hose weight to move freely up and down—this ensures smooth operation of the pull-out function.
The day after installation, the boiling water and filtered water functions stopped working. However, after a call with Sean from the technical support team, the issue was quickly diagnosed and resolved. It turned out that the filter pin connection had become stuck after I refitted the filter, preventing water flow into the boiler.
Excellent support and a great product overall.
15 April 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Dan, thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with the new Aquatap Plus model. Thank you for choosing Aquataps and we will certainly pass your comments on to Sean
Nice machine
Nice machine, but my wife has great difficulty in using the boil water tap as it is very hard to hold the button down and turn at the same time. Any easy suggestions ?
25 March 2026
Reply from Quel Tap (formerly Aquataps)
Dear Gordon. Thank you for taking the time to leave us a review. Please call our customer service team who may be able to recommend a different model to make it more easier for your wife to use. Aquateam
Aqua Tap / Combination boiler compatibility?
Whilst the purchased Aqua Tap appears to be to a good standard. There appears to be a possible design fault as it has developed a fault where it does not pass sufficient hot water to allow my Worcester combination boiler to light up all the time. This is despite the boiler lighting every time a bathroom or shower room hot tap is opened. The boiler flow switch has been changed to eliminate this as a possible cause, it has made no difference to operation of Aqua Tap operation.
Filter ordering and delivery very good.
30 March 2026
Reply from Quel Tap (formerly Aquataps)
Dear Richard, thank you for taking the time to leave us a review. Please contact our customer service team who will see how they can help. Aquateam
Very easy to fit,instructions…
Very easy to fit,instructions comprehensive &clear.Have mothballed kettle.Have used for three weeks and very happy,great product.
10 March 2026
Reply from Quel Tap (formerly Aquataps)
Dear John, thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with your new Aquatap. Thank you for choosing Aquataps
I really like my new tap it’s very easy…
I really like my new tap it’s very easy use. Ordered the new pull out plus and extremely happy. Flo is great, and my tap looks great in my new kitchen. For information installation was so easy. Big tip just follow aquataps videos on how to install. So easy to install and managed to install the tap within an hour and half. Excellent quality and so easy to use. Not sure how we managed before without our new tap!
17 March 2026
Reply from Quel Tap (formerly Aquataps)
Dear Dennis. Thank you for taking the time to leasve us such a positive review and we are glad to hear that you took advantage of the installation videos. Thank you for choosing Aquataps we are always here to help!
Changing details
I rang Sean as I didn't how to change all the contact details and the payment details to a new member of the family. Sean guided me through what to do on line and also sent a link to a helpful video of instructions.
Aquataps are excellent.
9 April 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Julie, thank you for taking the time to leave us a review. I am glad that Sean was able to help you and I will certainly pass your comments on. Thank you for choosing Aquataps
Reply from Quel Tap (formerly Aquataps)
Dear Richard, thank you for taking the time to leave us a review. We are glad to hear that you found the ordering and subscription easy. Thank you for choosing Aquataps!
Perfection !
Not only stylish and contemporary products at a very, very reasonable price but the best customer service I have ever experienced. Laura and the team are exceptional. Professional, friendly, quick to reply and nothing was too much.
100% magnificent, I cannot recommend highly enough.
Thank you so much guys ❤️
7 April 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear ALe. Thank you for such a positive review. Your comments regarding the product and the team are very much appreicated. Thank you for choosing Aquataps!
Reply from Quel Tap (formerly Aquataps)
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!
A very quick and helpful response to my…
A very quick and helpful response to my request for assistance. Above and beyond what I could expect.
2 March 2026
Reply from Quel Tap (formerly Aquataps)
Dear Peter, thank you for taking the time to leave us a review. We are pleased to hear that our customer service team were able to help you. Thank you for choosing Aquataps!
Bought a shower kitchen tap at the…
Bought a shower kitchen tap at the ideal home show. Had it fitted with a new kitchen. Subscribed to the filter. Have changed it once it seems quite easy. Doesn't have an indicator to show when filter needs changing. Also the tap with the hose retains water. So if you use the boiling water function its always advisable to run cold water so that the next person doesn't get scolded with hot water. If I had known this when I bought the tap I probably would have bought the other option.
2 March 2026
Reply from Quel Tap (formerly Aquataps)
Dear Kams. thank you for taking the time to leave us a review. We would like to help you with your issue with the tap and ask for you to call our customer service team who will be able to make some recommendations to sort this out. Aquatap Team
Great service from the after sales…
Great service from the after sales team, could not have been more helpful and determined to help us address out problem. Plus, the tap works great, really pleased with it.
30 March 2026
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear David. Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!
The tap is great I bought 4 in one the…
The tap is great I bought 4 in one the boiling water is not sufficient hot enough for making tea or coffee would be better if was more hot the water flows less then a normal water would have been better if was much more pressure as you do washing it’s not enough
24 February 2026
Reply from Quel Tap (formerly Aquataps)
Dear Muhammed, we are sorry to hear that you are not happy with your tap. However it is very unsual that your water is not hot enough and your pressure is low. Please can you call our techinical department as soon as possible who will be able to help you with this. In the meantime I have also asked customer service to contact you. Aquataps
Reply from Quel Tap (formerly Aquataps)
Dear Joanne,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!
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