The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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very happy with all my purchases
very happy with all my purchases; all delivered in time, no issues, very helpful team, kind and quick responding to any question.
I strongly recommend QualityFood!
19 November 2021
Reply from QualityFood
Thank you for your wonderful review GC! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
I didn’t get my order on time
I didn’t get my order on time. They were delaying the time every time I called. It was too late for delivery ( 10:00 pm)?!!!
Worst customer service I’ve seen. Will not use this website again
18 November 2021
Reply from QualityFood
Hello Hamda, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Thank you for your wonderful review Ramon! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
Fast and accurate delivery!
16 November 2021
Reply from QualityFood
hello Yulia! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you.
BADLY COORDINATED!!
11 November 2021
Reply from QualityFood
Hello Alexandra, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
I ordered an acai
I ordered an acai. But I received it melted which caused the texture of the acai to change and affect the quality of it.
31 October 2021
Reply from QualityFood
Hello Aisha, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Bad durian con
Short story, bought a durian for near 300 aed, delivered and told me to keep it for five days, then it will ripen, it went rotten in 2-3 days. Wrote to them, they replied and said i'd have to claim it within 24 hrs.
Seems like a con game they know the result already.
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Unfortunately as per our terms and conditions we cannot refund or replace the product after 24 hours of delivery.
26 October 2021
Reply from QualityFood
Hello Sean, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Not as promised
The shrimp delivered were not as mentioned in the website. I receive 6 shrimps for the price of 90 aed instead of 10-12. Furthermore they were not deveined and cleaned for grilling as mentioned on the website. The asparagus was not fresh as it should be and I had to remove lots of stem to prepare them for cooking. All in all a horrible experience and I guess you need to call it quality foods as the products definitely are not high quality. Will never order again.
16 October 2021
Reply from QualityFood
Hello, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Amita, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Reply from QualityFood
Thank you for your wonderful review AM ! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
Good Customer Service
I have experienced good customer service from Qualityfood customer care department. i had bad experience in starting but then Qualityfood improved their services. And it has good quality products. yes some of the products are not on that level and your team should work of their improvement or should be eliminated. I am not just an business professional but also university lecturer and i feel that no doubt you have very good list of items but some people may go back from buying it and reason which i found is your delivery charges. Other online stores have advantage in this section. Delivery charges should be according to the weight and size of delivery. otherwise Qualityfood is too good. Especially their customer service team i really appreciate their cooperation still need to work of market expansion and retention . Keep it up and do think about suggestions
2 October 2021
Reply from QualityFood
hello Qazi! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you.
excellent service and food
29 September 2021
Reply from QualityFood
Hello Fatma, thank you for sharing your awesome shopping experience with us. We are extremely happy to see how you've enjoyed our services. We'll continue to work on ourselves to serve you better. See you again soon!
Great quality and delivered in no time!
27 September 2021
Reply from QualityFood
Hello Lamya! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
Reply from QualityFood
Hello Kate, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
Very nice and cooperative
Very nice and cooperative customer service and high quality products..
14 September 2021
Reply from QualityFood
Hello Reem! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
The carrier did not call me
The carrier did not call me. And he left the beef outside my apartment. I saw it in the morning and I think it was damaged
I don’t like it
8 September 2021
Reply from QualityFood
Hello Fatima we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Mohammad! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you
Fast delivery
I was impressed by the speed. Received the items very fast. Items were chilled.
7 September 2021
Reply from QualityFood
Hello Milosha, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
I received the products with many thanks
7 September 2021
Reply from QualityFood
Thank you for your wonderful review Waleed! We're glad to know that you love our products and service Your satisfaction is indeed the most important thing to us! looking forward serving you again!
Qualityfood store is very good
Qualityfood store is very good
Quality #1 last 2 years satisfied to purchase from Qualityfood store.
6 September 2021
Reply from QualityFood
Hello Asad! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
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