The promised delivery time is not kept… i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them... See more
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See what reviewers are saying
buying food from local farms with a help of this company is a pure pleasure for me. all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am ti... See more
I received my order the next day but some items spilled in the bag upon arrival which might have been the delivery’s fault, I got a missing item and the fruits were not fresh. The mango had clearly so... See more
Company replied
I have been using QualityFood for over 2 years now and not once have they disappointed! I always get an acai bucket from them which is an amazing product, and the service is even better!! The process... See more
Company replied
Company details
Written by the company
QualityFood.ae is a leading online fresh food grocery in UAE, delivering premium quality fresh-from-the-farm foods and brand-name groceries directly to the doors of customers in Dubai. With unique relationships with suppliers and farmers around the world, QualityFood.ae focuses on providing customers with the best tasting, freshest, top quality foods.
Contact info
Al Quoz 3 Masafi park, 23004, Dubai, U.A.E.
- 00971524353400
- customer.service@qualityfood.ae
- qualityfood.ae
3.2
Average
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The promised delivery time is not kept…
The promised delivery time is not kept…
i had to wait for 1.5 hours OVER the scheduled time slot. I found customer service to be a little lost. I wouldn’t go through the stress of ordering from them again especially if the items needed are time sensitive.
29 May 2026
Unprompted review
buying food from local farms with a…
buying food from local farms with a help of this company is a pure pleasure for me.
all this organic food is essential for me and sincerely speaking I trust only such kind of food, because I am tired of consuming bad quality products with various pesticides and other stuff.
prices here are a bit higher than average ones, nevertheless you know what you buy and this is essential.
chicken breasts, for example, have lower price than in a local farm shop nearby, so... make up your mind.
14 November 2024
Unprompted review
I just opened a 3 layers Nachos and can…
I just opened a 3 layers Nachos and can barely use it for the amount of chilli and/or jalapeno in it. There is no warning to say it hot at all even though chilli and jalapeno are stated toward the end of the ingredient listing. There was a reasonable amount of cream cheese that helped a little, the guacamole had no flavour and the tomato salsa was so hot I couldn't eat it.
16 September 2023
Unprompted review
Cannot handle a frozzen item.
in all my purschases of ACAI the item came ALWAYS defrozen and I needed to send it back at least 1.
19 June 2022
Highly recommend the Black Angus Dumplings
I tried the Black Angus Dumplings from Miratorg - a must-try. The quality of the meat and dumplings were deliciously good. I boiled and cooked them in broth for extra flavor, perfect for a quick winter soup!
6 February 2022
I received my acai melted
3 February 2022
I ordered Acai
I ordered Acai, and it has gone off. I have ordered this product before, this time it is full of ice and tastes off.
13 January 2022
Order was not delivered.
My order was supposed to arrive on Thursday between 6 pm and 9 pm. It never arrived. I sent an email at 9 asking when it will be delivered as I would not be able to receive it on Friday and Saturday, and asked for a number to call or contact. I got no reply. I'm glad I decided to pay upon receiving the item instead of paying while ordering, because this seems like a scam to be honest. Unbelievable how I get an email asking me to rate the service when there was no product delivered and absolutely no reply to my email.
1 January 2022
Reply from QualityFood
Hello Basel, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
I have delivery issues in last two…
I have delivery issues in last two orders
One order was missing 1 items but they send it again after I complain
Second order didn’t receive on time I received it after I complain
29 December 2021
Reply from QualityFood
Hello Mubarak, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Follow up on orders
I ordered at night and scheduled for the next day Delievery morning time. After the time frame no confirmation came regarding the shipping. I had to call and inquire about my order later after the call, a confirmation came and got the delivery.
If I didn’t call; I believe I wouldn’t have got my order even late!
24 December 2021
Reply from QualityFood
Hello Ghada, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
oat milk
from the time i placed the order till i got it, everything was smooth and greet.
i love to deal with you guys, you are making my life easy and quick..
thank you alot
23 December 2021
Reply from QualityFood
hello Reemi! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you.
Fast and reliable
20 December 2021
Reply from QualityFood
Hello Werner, thank you for sharing your awesome shopping experience with us. We are extremely happy to see that you've enjoyed our services. See you again soon
The açaí was melted and was refrozen…
The açaí was melted and was refrozen again.
There wasn’t an update on the delivery either through the email neither the sms.
13 December 2021
Reply from QualityFood
Hello Alia, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Piotr, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello AK! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
Reply from QualityFood
Hello Marc, thank you so much for taking the time to share your awesome shopping experience with us. We are extremely glad to see how you've enjoyed our services and products we look forward to serving you again soon!
I didn’t receive my order it should be…
I didn’t receive my order it should be received 2days ago
30 November 2021
Reply from QualityFood
Hello Sumaya, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Reply from QualityFood
Hello Saadique! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here, and your review is a testimony to our commitment to delight you
incomplete order delivered and 90…
incomplete order delivered and 90 minutes than the fixed time of delivery.
24 November 2021
Reply from QualityFood
Hello Muhammad, we are extremely sorry you didn't have the shopping experience we intend to provide. Could you kindly share more information on this matter by sending us an email at customer.service@qualityfood,ae and our team will be happy to make things right for you.
Good service
23 November 2021
Reply from QualityFood
Hello Faisal! We're really happy to hear that you enjoyed your shopping experience at QualityFood. Customer satisfaction is a priority here at QualityFood, and your review is a testimony to our commitment to delight you.
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