Quality Brands Outlet Reviews 1,023

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... See more

Company replied

Rated 5 out of 5 stars

The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... See more

Company replied

Rated 5 out of 5 stars

Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... See more

Rated 5 out of 5 stars

Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... See more

Company replied

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Clothing Supplier
  4. Dress Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Deliberate mislabelling

Ordered pair of size 10 jeansSent pair of size 12 jeans with size blanked out. Tried emailing just bounced back as undeliverable. Tried Facebook messenger had reply saying was 10 with waist size 27 inches. Asked me to measure, this I did was 29inches ie size 12. Replied to this fact and have had no subsequent reply. Have waited 3 days before giving this review.

4 April 2025
Unprompted review
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Dear Sian,

We're sorry to read your review. We're unsure why you or us had issues receiving your messages. Our email is operational 24/7 and the team here work Monday to Friday and normally respond within 24 hours (more often quicker).

We did receive a batch of M&S jeans which the factory had mislabelled. We therefore re-sized the garments against the M&S size templates which we know very well. However, as this was a manual measuring process, and we are human, we can make mistakes.

We do apologise if you did not get a reply, this will not have been on purpose but only through systems issues on one side or the other. We don't actually monitor our Facebook Messenger which has now been added to our list of contacts to monitor thanks to your message.

Best wishes

Will
Customer Service Team
Quality Brands Outlet

Rated 1 out of 5 stars

Would not buy from again as ignored the email and call regarding a defective dress

Bought a dress for my daughter for work which looks like a second. It had pulls on the body and the piping has a defect. I emailed the email given, no response. I rang and left a message with all the details and no contact. All she wanted was an exchange for the same one without the issues.

20 March 2025
Unprompted review
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Dear Customer,

I'm really sorry to read your review. It's very unlike us to repsond to a message. However with no further information supplied with your review we cannot investigate this further. All I can say is that we are sorry about the experience your had with us. We take all feedback on board.

Best wishes

Customer Service
Quality Brands Outlet

Rated 5 out of 5 stars

Wrong size

I ordered a size 8 (the tags said size 8) but the jeans that arrived were huge with a waist of 30 inches. However once I contacted the customer services they were quick to send out a returns bag and another pair. It was all very efficient and timely.

24 February 2025
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Thank you for leaving feedback. Even better when it's 5*

Have a lovely day

best wishes

Customer Service
Quality Brands Outlet

Rated 5 out of 5 stars

Tried all the stores and all out of…

Tried all the stores and all out of stock of the items i wanted and there the items were on the quality brands outlet. One click and all ordered and delivery was speedy. Items where cheaper than in the original store, delivery excellent and one happy customer thank you.

24 February 2025
Rated 5 out of 5 stars

First class service

First class service, dress arrived within three days of ordering

28 January 2025
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Thank you for leaving feedback. Even better when it's 5*

Have a lovely day

best wishes

Customer Service
Quality Brands Outlet

Rated 1 out of 5 stars

Carhartt or 'Carhartt'?

I purchased a Carhartt WIP jacket reassured that I was purchasing a genuine item at a great price considering how expensive Carhartt items are usually. Upon receiving the item I was initially sceptical about the quality, but again believed I was purchasing from a reputable organisation. I didn't wear the jacket much at first, however it is now clear to me from the quality of the garment, and from seeing other genuine jackets of the same style that this is not a genuine Carhartt product. I have contacted Quality Brands but they have not responded to my emails.

14 June 2024
Unprompted review
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Dear George,

We're sorry to read your review. We're struggling to find any communication from you prior to this review. It's very unlike us to not respond to communication when received and always want to deal with issues quickly and efficiently.

As for the Carhartt product you received, we have no doubts that it is genuine Carhartt, we work hard to protect our brand and reputation and do not want to get associated with counterfeit or bad quality items. Without knowing more detail it's hard to respond in-depth but please be reassured that we do take all feedback on board and try our best to deal with issues.

Best wishes

Customer Service
Quality Brands Outlet

Rated 5 out of 5 stars

Really happy thank you.

Really happy thank you.

30 December 2024
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Thank you for leaving a review. We're glad you're happy with your purchase.

Best wishes

Customer Service
QBO Team

Rated 5 out of 5 stars

Great coat!

I recieved a beautiful coat at a fraction of the original price. Delivery was prompt & I would use this company again.

25 November 2024
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Thank you for taking the time to leave a review.

Best wishes

QBO Customer Service Team

Rated 5 out of 5 stars

I’m really pleased with my purchase of…

I’m really pleased with my purchase of a White Stuff Maxi skirt. Great quality (as you would expect from this brand) and great bargain price.

25 November 2024
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Thank you for leaving a review. We're glad you're happy with your purchase.

Best wishes

Customer Service
QBO Team

Rated 3 out of 5 stars

High Rise? Naaah!

Looking at the image of the trousers on the model on the website, it didn't look high rise, but I chose to make excuses for the company, convincing myself that it may have been the angle of the shot. I tried on the trousers and surprise surprise they are at best mid-rise or somewhere between low and mid! Also, it was jeans design + stitches but the fabric isn't denim.
Positives: 1. The product arrived on time. 2. The colour was true to description.

28 October 2024
Quality Brands Outlet logo

Reply from Quality Brands Outlet

Dear Adora,

Thank you for taking the time to leave a review. It's hard to be specific on your reply without more details. A lot of the time, our information is taken from the original brands listings and therefore are guided by what they have written. This can occasionally be wrong (not on purpose).

We are very happy to accept returns and exchanges up to 30 days after you purchased therefore we hope you took advantage of this service.

Best wishes

QBO Team

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