I’ve bought a few accessories along with the mag lock mount for my bike and have always been impressed with the quality of the components. Shipping has always been fairly prompt and the only reason I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful products, but to order a single product i/o a set, is a cumbersome experience. Be as it may, whatever you ordered is top notch quality, wonderfully designed and handling is a breeze. Deliver... See more
Company replied
I have purchased a personally customized kit for my motorbike on 2024, and I am really delighted with it. But delivery time and tracking information provided by local carrier GLS (I don't know who... See more
Company replied
Having owned and used a quad lock wireless charger on my motorcycle for approximately 4 years and always been happy with it mine failed so I replaced it with a new one it came with a 1.1 metre cable... See more
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Company details
- Cell Phone Accessory Store
- Bike Accessories Store
- Electronics Store
- Hobby Store
- Motorsports Store
- Recreation Center
- Running Store
- Sporting Goods Store
Written by the company
Quad Lock® is the strongest and most secure mounting system in the world that integrates your smartphone into an active lifestyle. The unique approach of integrating the mounting interface into a slim and durable everyday case allows the Quad Lock® mounts to be much smaller than any other mount on the market.
Contact info
Como Centre, Level 3 Suite 6A 620 Chapel St, South Yarra VIC 3141 Australia, 3141, Prahran, Australia
- support@quadlock.com.au
- quadlockcase.com
3.9
Great
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Adapter au telephone s26 ultra vas bien
24 March 2026
Unprompted review
Reply from Quad Lock
Hey Phillipe, thanks for your review!
Glad to here you're enjoying our gear with your S26 Ultra. Cheers!
Good Quality AND Service
I have ordered a set for my iphone 13 and it fits very good on my motorbike. Everything looks very good and the quality is convincing as well. The service is also very friendly and helpful. Thank you very much.
24 March 2026
Unprompted review
Reply from Quad Lock
Hey Erwin, Thanks so much for the kind words! We’re thrilled to hear your iPhone 13 setup is fitting perfectly on your motorbike and that you’re happy with the quality.
Great to know our team was able to help out too, that’s what we’re here for! Appreciate the support. Cheers!
Honestly is the best in car holder I've…
Honestly is the best in car holder I've ever had, that as well as the most secure holder for when out on my mountain bike make it in my opinion the best package on the market, have tried many combinations and nothing comes close.
23 March 2026
Unprompted review
Reply from Quad Lock
Hey Sheldon, Thanks so much for the awesome feedback! We’re stoked to hear our car mount and bike setup have been the most secure you’ve used, that’s exactly what we aim for.
It means a lot knowing you've rated our gear quite highly in comparison to others out there. Appreciate you backing us. Cheers!
Reply from Quad Lock
Hey MK! Thank you so much for this awesome review. We're thrilled to hear you're loving our gear.
Glad to have you part of our amazing community. Cheers!
Customer service is none existent
I have a few Quadlock products and in general I've been pleased with them. However, I recently bought a BMW R1250RT with keyless ignition. When I swapped my weatherproof wireless charging head over from my last bike to the BMW I began to get problems with the bike losing contact with the fob. It took a while, but eventually I tracked it down to the charging head. It was fine until my phone started charging, then the key warning came up on the bike's dash. Despite trying various positions to mount the head, nothing would clear the problem, which apparently is quite rare, as it doesn't seem to affect most people. I got in touch with Quadlock's customer service by email to see if they knew of a solution. Guess what? Nothing at all, not even an acknowledgement of my email. You know what they say, you can always tell how good a company is by the way they handle things when they go wrong. I won't be buying anything else from them in future.
16 July 2025
Unprompted review
Reply from Quad Lock
Hi Philip,
We’re sorry to hear about your experience, and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must have been to troubleshoot the issue with your setup, especially when it impacted your ride in such a way. We’d definitely like to take a closer look and see how we can help.
We’re also disappointed to hear you didn’t receive a response to your initial enquiry — that’s not the experience we aim to provide. Please reach out to our support team at support@quadlockcase.com with your details, and we’ll make sure your case is reviewed as a priority by the team.
Looking forward to hearing from you.
Cheers,
Quality company
Quality company! They respond super quick and help you right away
19 March 2026
Unprompted review
Reply from Quad Lock
Hey Senne, Thanks so much for your kind words! We’re thrilled to hear our team could help quickly.
It’s always our goal to make things easy for our customers. Glad to have you part of our community. Cheers!
Windshield suction mount died after 2…
Windshield suction mount died after 2 months. Quadlock refused a refund or return
18 March 2026
Unprompted review
Reply from Quad Lock
Hey Scott! Thanks for sharing your feedback.
We’re sorry to hear about the issues you experienced with your Suction Windscreen/Dash Mount so soon after picking it up. I can see a member from our support team has been in touch, and a replacement has been arranged with you. We really appreciate you taking the time to share your experience. It helps us continue improving our products. Cheers,
Window suction mount failed after 2…
Window suction mount failed after 2 months and doesnt work. Quadlock refusing a return or refund. Reported to ACCC.
Update: filed an ACCC complaint, trustpilot reviews, spoke to 4 different reps, getting bot replies. finally messaged through social media and eventually got a replacement under warranty after battling for hours, ridiculous. yes they finally sent a replacement but it shouldnt have taken that much for them to admit the massive design fault and insufficient performance of their products.
18 March 2026
Unprompted review
Reply from Quad Lock
Edit:
Hey Scott, thanks for the updated review. We completely understand how frustrating this must have been. We’re glad you ultimately received a replacement under warranty.
Your feedback is invaluable and helps us improve both our product design and customer experience. Thank you again for sharing your experience. Cheers!
-------------------------------------------------------------------------
Hey Scott!
Thanks for sharing your feedback.
We’re sorry to hear about the issues you experienced with your Suction Windscreen/Dash Mount so soon after picking it up. I can see a member from our support team has been in touch, and a replacement has been arranged with you. We really appreciate you taking the time to share your experience. It helps us continue improving our products.
Cheers,
Great customer Service
I have had a great experience with the Quad Lock customer service. The replacement for a defective item was quick, friendly and pleasant. Thanks for being there for the customer when they need you.
12 November 2025
Unprompted review
Reply from Quad Lock
Hey Luiz, Thanks so much for the kind words! We’re really glad to hear our team could assist quickly and make the process smooth for you.
We truly appreciate your support and are always here whenever you need us. Cheers!
Terrible customer support never received package
When contacting customer support when package was late they just kept closing the chat and not responding then they were emailing me being rude, and when another customer service person actually stayed on said the package will arrive eventually, I asked to file a complaint and was told I can’t and never heard from them again and package never showed up after 1 months now, there service and delivery used to be great now I’ve paid for stuff I never received but was told to keep waiting
21 February 2026
Unprompted review
Reply from Quad Lock
Hey Eric, We’re really sorry to hear about your experience. That’s certainly not the level of service we aim to provide, and we understand how frustrating this must be, especially not receiving your order.
We haven’t been able to locate your previous contact based on the details in your review. If you still have not received your order, please reach out to us at support@quadlockcase.com
with your order information and reference this review. Our team will be more than happy to look into this for you and help get things resolved.
Thanks for bringing this to our attention, we’d love the opportunity to make this right. Cheers!
As on bikes and motorbikes the mounts…
As on bikes and motorbikes the mounts and casing are 👍👍
16 March 2026
Unprompted review
Reply from Quad Lock
Hey Mickel, Thanks for the great feedback! We’re glad to hear our mounts and cases are doing the job on both bikes and motorbikes.
Glad to have you part of our community. Cheers!
Top quality products for your shiny new smartphone
You cannot buy a better case for your phone than a quadlock mag case, they are simply brilliant. They are good looking, very hard wearing and the build quality is excellent. But that's not the best part.
The Quad Lock eco system is second to none. There are dash mounts, bike mounts, wall mounts, fan mounts, desk mounts and my new personal favourite, bottle holder mounts. Then there are a ton of different accessories and charging heads, seriously, if you're looking for a new case/mount stop looking and buy one of these.
16 March 2026
Unprompted review
Reply from Quad Lock
Hey Matt, Thanks so much for the fantastic review! We’re thrilled to hear how much you’re enjoying our entire ecosystem.
It’s great to know the build quality, design, and range of mounts and accessories are making a difference for you!
We really appreciate you taking the time to share your experience and for recommending us to others. Cheers for the support!
The website was easy to navigate and my…
The website was easy to navigate and my items arrived when promised. The quality of the products is very good and they work very well. I have them installed on all of my mountain bikes as well as my side by side. Would like to see more colour options for the levers.
15 March 2026
Unprompted review
Reply from Quad Lock
Hi Scott,
Thanks for the great feedback! We're really glad to hear the website was easy to navigate and that your order arrived as promised. It’s awesome to know the products are working well across all of your mountain bikes and your side-by-side.
We also appreciate the suggestion about adding more colour options for the levers and will be sure to pass that along to the team.
Cheers,
Ripp off merchant
Ordered the new Samsung s26 case and screen protector. Screen protector was nearly £12 and was too small, when I wanted to return it they wanted to charge £7.80 for return, so I bought the exact same protector but in the right size and it was 1/4 of the price. Really discusted at the rip off merchant
6 March 2026
Unprompted review
Reply from Quad Lock
Hey Robert! We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our screen protectors are designed specifically for each device model to ensure proper fit and compatibility with our cases, so we’re sorry to hear the one you received didn’t meet your expectations, or might have been the wrong version sent out originally.
Regarding returns, return shipping costs can apply depending on the reason for the return and location, but our Support team would be happy to review your order and see how we can assist. Please reach out to us at support@quadlockcase.com with your order details so we can take a closer look for you. Cheers,
Stem cap mount: possibly best phone mount for gravel bikes
I've had several bicycle out front mounts for my gravel bike but could never fit them properly, especially when I wanted to mount them in reverse so that my phone was right above the stem. Also, these mounts work best if your handlebars have a straight profile and circular circumference which is not how most handlebars are made nowadays. Most of my bikes' handlebars have an oval shape and are slightly curved which is a nightmare to mount anything on them. As a result, the out mount was always getting loose and wobbly and tightening it harder always made the plastic crack after a while.
So I decided to try the stem cap mount and I have to say it's a perfect solution for me. I don't have to worry about the handlebars and can mount other things in front like lights, bags etc. The stem cap mount has a really low profile and it is made of aluminum for the same price as the other plastic mounts.
Just make sure that you check the compatibility on their website and consult the technical drawing that shows what the optimal stem angle is for the regular mount. If your stem has a larger angle then you may need the slightly more expensive adjustable version with a hinge.
Finally, checkout and delivery was super easy, smooth and fast. Well done!
2 March 2026
Unprompted review
Reply from Quad Lock
Hi Grzegorz, thanks for taking the time to leave such a detailed review! We're really glad to hear the Stem Cap Mount ended up being a great solution for your setup, especially with the challenges that can come with modern handlebar shapes. It’s great to hear it’s working well for your bike and riding style.
We also appreciate you mentioning the compatibility check and stem angle considerations, that’s really helpful for others looking at the mount as well. Glad to hear checkout and delivery were smooth too. Thanks again for the support, and happy riding! Cheers
iPhone Air Quad Lock case
Bought new iPhone Air and of course, bought my new Quad Lock case. I use my Quad Lock on my mountain bike, in my car, and on my fridge. Best case on the market in my opinion.
1 March 2026
Unprompted review
Reply from Quad Lock
Hey Janice,Thanks so much for sharing your experience! We love hearing how our cases are keeping up with your lifestyle. It’s awesome to know our gear is making life easier and more convenient for you.
We really appreciate your support and kind words. Glad to have you part of our community. Cheers!
I’ve owned and used quad lock mounts in…
I’ve owned and used quad lock mounts in my cars and on my motorbike for the last 5 years or so.
I’ve also had two different phones that I’ve fitted in quad lock cases.
Just today riding down the highway at 110kph my phone fell out of my pocket (I had put it in there due to rain) and it bounced down the road, landing on the corner of the case and when I rode back to find it, to my amazement it had no damage at all.
It would have been safer if I put it on the mount!!
Would I rate quad lock for the cases and mounts, yes!!
13 March 2026
Unprompted review
Reply from Quad Lock
Hey there Cameron, thanks for the amazing review, and for being part of the Quad Lock community for so many years!
We’re glad to hear the case helped protect your phone, even with the unscheduled highway test. We’re always happy to hear when our products prove their durability, and definitely agree it’s safest when it’s locked on the mount! Thanks again for the support. Cheers!
STAY WELL AWAY FROM THEM
STAY WELL AWAY FROM THEM , DO NOT ORDER FROM THEM
Just my advice !!!
Too bad i can't give them ---- 1000000000 stars , that is what they deserve. I did go online on the 4 th of Marh , and buy for the first time from them a case for my new samsung , windscreen holder and also a wireless charge just about 140 euro , they said will be deliver in 2 to 5 days by dhl ...happy tohear that ....same day i received the tracking no ....and fromhere all start to go bad , since today order was never pickup by carrier, even i contact customer care yesterday and they told they will investigate and if i have no news till today to contact them again...and i did ....same storry....so i ask for refund ....now is getting worse....they told me they have to contact the carrier and havethe package back or canceled ( but by they're tracking no order never left they're facility) and only after they confirm with the carrier i might get my money back ....so my advice NEVER EVER ORDER OFROM THEM AND STAY WELL AWAWY !!! Use Amazon and you always get your stuff faster and safer and manny times even cheaper ( is not advertised for Amazon ) just a better ideea .
L.E. Few minutes after i post this review i did get a notification they processed my refund .....still a very bad experience and still keep my above recommendation. Stay well away , you was warned!!!
11 March 2026
Unprompted review
Reply from Quad Lock
Hi Florin,
Thank you for taking the time to share your feedback. We're really sorry to hear about the frustration you experienced with your order, and understand how disappointing it is when a delivery doesn’t go as expected.
From what you described, it appears there was an issue with the shipment not being collected by the carrier after the label was created. While this situation is uncommon, it can occasionally occur due to logistics or carrier processing delays. That said, we completely understand that this caused inconvenience and uncertainty for you.
As soon as your concern was raised, our team initiated an investigation with the carrier and processed your refund as quickly as possible once the situation was confirmed. We're glad to see the refund notification reached you shortly after.
We always aim to provide a smooth ordering and delivery experience, and your feedback is valuable in helping us review what happened here and improve our processes with our shipping partners.
If you would be open to giving us another chance in the future, we'd love the opportunity to provide the experience we strive for.
Cheers,
Terrible phone cases. Decent mounts but fiddly
Edited: Quadlock team reached out and sent me a new case for now after providing the proof . I am starting to use it. Let see how it goes. Will come back to this.
Terrible phone cases. They start coming off. The buttons came off and the seals as well. However the mounts are good because they are safe but fiddly. More marketing than a product.
10 October 2025
Unprompted review
Reply from Quad Lock
Edit:
Hey Umer, Thanks for the updated review.
We're thrilled to see our Support team were able to help sort this out. If you run into any issues in the future, feel free to reach out to the team directly via support@quadlock.com.au.
Cheers!
----------------------------------------------------------------------------
Hi there Umer,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with the case hasn’t met your expectations.
Our cases are designed and tested to be durable for everyday use, so it's certainly not expected that buttons or seals would come loose during normal use. What you've described sounds unusual, and our team would really like the opportunity to look into this further and help resolve it for you.
If you haven't already, please reach out to our support team via support@quadlock.com.au with a few photos and your order details so we can review the issue, and get this resolved for you.
Cheers,
Quad lock magnet case are crap The…
Quad lock magnet case are crap The magnet keeps coming off every time I put it on the charger rubbish
10 March 2026
Unprompted review
Reply from Quad Lock
Hey Sean, thank you for your review. We're sorry to hear that our case has missed the mark for you, definitely not the feedback we expect and we'd love to investigate this further.
We haven't been able to locate an email from you based on the information provided in this review. If you could please reach out to our Support team via support@quadlock.com.au and reference this review, and our team will be more than happy to assist. Cheers!
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