10/10 – the comfiest slides I've ever owned! I have wide, sensitive feet, and these feel absolutely perfect. My feet are cosy and supported, and the socks are unbelievably soft and warm. I've alread... See more
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Review summary
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Reviews shaping this summary
Let’s talk about the shoes first — incredible quality, so comfortable, and they look absolutely fabulous! Now let’s talk about the company itself. I’ve now bought 3 pairs, and sadly one didn’t f... See more
Company replied
I love my Qomfort clogs! I practically wear them everyday. In fact, I liked them so much that I ordered a second pair in a different color. I also purchased a pair for a family member. When they de... See more
Company replied
Amazing company - firstly for the price and quality of their items - AMAZING . Secondly the communication with staff, their understanding when a mistake was made, MINE not theirs and the way it was... See more
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4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Great Quality and Customer Support
Qomfort Co’s customer support team was super understandable and helpful when I needed them. Their clogs are very good quality and at a fair price. Their donation exchange program is super easy for the customer and gives back to my community. I will be shopping again.
11 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Alex,
Thank you so much for the 5 stars and for your kind words. I’m really happy to hear our support team was able to help you when you needed it, and that you’re loving the quality and value of the clogs too.
It also means a lot that you appreciate our donation exchange program. We wanted to create something that makes exchanges easy for customers while also giving back to local communities and keeping good pairs out of landfill - so hearing that it made an impact on you is incredibly special.
Thanks again for supporting our little Aussie-based brand. We can’t wait to have you back for your next pair!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Great customer support and exchange/…
Great customer support and exchange/ refund policy!
14 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Ruby,
Thank you so much for the 5 stars! I’m really glad you had a great experience with our customer support and exchange/refund process. We work hard to make everything as easy and stress-free as possible, so this means a lot to hear.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Dear Danielle Cofounder and Director …
Dear Danielle Cofounder and Director As discussed previously you charged our account for two sets of shoes that we did not order. You kindly stated that if we sent a copy of our bank statement showing these charges you would refund us. The bank statement details were sent at the weekend and to date we have had no response. Commitment is not followed through. Can I recommend you get your customer service team to action what you say on public forums.
Thank you Danielle for your response. However the issue here is not whether we may have missed emails that went into spam, but the fact that you charged us for shoes we did not order. Your customer service team wanted us to keep these and pay 50 percent - i scent a scam. It was only when we have raised the issue on a public forum that you have resolved this. Certainly not a company to trust.
13 April 2026
Unprompted review
Reply from Qomfort Co.
Hi Alexa,
We have checked our records and can confirm that we sent our replies to Marcus on the same day, and we have just resent the email again now. Kindly check your spam or promotions folder in case our previous responses were filtered there.
To help us keep communication clear and resolve this properly, we kindly ask that you continue corresponding with us directly via email rather than through Trustpilot comments.
For all customers reading this - this is exactly why we always recommend contacting us through hello@qomfortco.com for any order concerns, and checking spam/promotions folders if you believe you may have missed a response from us.
We are still happy to assist and will continue working with you via email to resolve this matter.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Highly recommend
Super comfy shoes! Very responsive and helpful support when we needed to exchange a size which were a mother's day gift - thank you. Love the way you give back to the community as well 💖
13 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Camel,
Thank you so much for the 5 stars and for your lovely review 💖 I’m so happy to hear you’re loving the comfort of the clogs, and that our team could help make the size exchange easy - especially for such a special Mother’s Day gift.
It also means a lot that you appreciate the way we give back to the community through our donation-based exchanges. That support truly means the world to us.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Excellent service, keep it up!
I accidentally bought the wrong size and Jade from Customer Support was amazing in assisting to get a replacement. The instructions given were concise and very simple to understand.
Keep up the excellent work Qomfort and I wish you success!
11 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Muhd,
Thank you so much for the 5 stars! I’m really glad Jade was able to help get your replacement sorted smoothly and that the instructions were clear and easy to follow.
We know ordering the wrong size can happen sometimes, so we always want the exchange process to feel simple and stress-free.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered 2 pairs so that I could give…
I ordered 2 pairs so that I could give one to my partner. The quality on both pairs were great. Mine are very comfy and required no break in period which I love. His were a size too small. The exchange process was super quick and easy. You’re chatting with a human and it feels like it. These are my new go-to shoes
12 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Ashley,
Thank you so much for the 5 stars and for sharing this! I’m so happy to hear you’re both loving the quality of your clogs, and even better that yours were comfy straight away with no break-in needed.
I’m also glad we could get your partner’s size sorted quickly and easily. We really want every interaction to feel personal and human, so your comment about chatting with a real person genuinely means a lot to us.
Hearing these have become your new go-to shoes absolutely made our day. Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing customer service
Amazing customer service! Quick dispatch and great communication via email, sometimes even responded within hours. Great brand with great prices and great products, Especially the socks!
11 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Nas,
Thank you so much for the 5 stars! I’m so happy to hear you had such a great experience with our team and that the communication felt quick and helpful throughout.
Also love that you gave the socks a shoutout - they’ve quietly become a customer favourite alongside the clogs 😂
Thanks again for supporting our little Aussie-based brand. We really appreciate you!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Great overall experience and very…
Great overall experience and very impressed with donation for returns
12 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Jordan,
Thank you so much for the 5 stars! We’re so happy to hear you had a great overall experience with us, and it really means a lot that our donation-based exchange process stood out to you.
We wanted to create a returns system that feels easier for customers while also doing some good in the process, so hearing that it made an impression truly makes our day.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
This is my second order of the clogs…
This is my second order of the clogs and I also ordered some two-strap sandals. These shoes are such good value and in my opinion, so much better than the well-known brand that vastly inflates their prices, making them unaffordable for many. My Mum has also recently bought some of the Qomfort clogs and has now ordered a pair for my Dad. So incredibly comfortable and look good with a lot of outfits. The clogs have also been the only shoes I can wear after a plantar fasciitis flare-up.
12 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Wow - thank you so much for this amazing 5-star review and for coming back for a second order! It means the world to us that you’re loving both the clogs and the two-strap sandals.
We really appreciate your comments about the value too. We’ve always wanted to create high-quality, genuinely comfy footwear without the huge price tag, so hearing that from customers means a lot. And the fact that your Mum and Dad are now joining the Qomfort crew too is honestly the best.
I’m especially happy to hear the clogs have helped during your plantar fasciitis flare-up. Comfort and support are such a huge focus for us, so knowing they’ve been the shoes you can rely on is incredibly rewarding.
Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Excellent quality products and supportive customer service
I always try to support small business and Qomfort Co. is one that is making high quality goods in an ethical and sustainable way. The clogs I bought were too big however, exchanging them was so easy. The customer service is excellent! Emails were answered quickly and the team were very supportive. The final icing on the cake was their request for me to donate the clogs that did not fit to a needy cause. Businesses with this kind of ethos deserve to thrive. Great quality products made with a sincere heart.
8 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Dr. Sealy,
Thank you so much for this incredibly thoughtful 5-star review. Reading this genuinely means the world to us.
We’re so grateful for your support of small businesses, especially ones trying to do things in a more ethical and sustainable way. I’m really glad we could make the exchange process easy for you and get you into the right size without any stress.
And thank you for embracing our donation-based exchange program too. Knowing the original pair could go to a worthy cause instead of landfill is such an important part of what we stand for, so hearing that it resonated with you really means a lot.
Your words about our products being made “with a sincere heart” are something the whole team will treasure. Thank you again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Excellent service
Excellent service. I ordered the wrong size and organised an exchange easily and without hassle. Customer service was timely, and the team did what they said they would do.
11 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Matt,
Thank you so much for the 5 stars! I’m really glad we could make the size exchange easy and hassle-free for you.
We know how important clear communication and follow-through are, so it means a lot to hear the team delivered on what we promised. Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Brilliant company
Ordered 2 pairs of clogs. Quality is brilliant
No wear in needed, comfortable from day 1
Customer service is 5* for helping with sizing
Absolutely recommend
8 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Joanne,
Thank you so much for the 5 stars and for taking the time to share this. I’m really glad to hear both pairs have been comfortable from day one and that the quality has been brilliant for you.
Also really appreciate your kind words about our customer service and sizing support - we know how important it is to get that right from the start.
Thanks again for recommending us and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Brilliant and fast customer care.
I bought two pairs one for me and my wife. Hers were a great fit but after a few days I realised mine were slopping around too much. I contacted customer care and they offered an exchange! I sent proof that I donated my lightly worn shoes to charity and they've sent me a smaller pair. We will absolutely buy again, the quality of the shoe is really good and with this level of customer service, I'm really impressed with this company. I've been struggling with sore feet and have found wearing these really helps support my feet.
8 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Ali,
Thank you so much for the 5 stars and for sharing your experience in such detail. I’m really glad we could get the sizing sorted for you quickly and that the exchange process felt smooth.
It also means a lot to hear the clogs are helping with your sore feet and providing the support you need - that’s exactly what we aim for.
We really appreciate you donating your lightly worn pair as part of the exchange as well. Keeping them out of landfill and into a local charity is something we care deeply about, so thank you for being part of that.
Thanks again for your kind words and support - we’re so happy to have you and your wife in the Qomfort crew.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
A great company to deal with
A great company to deal; gives outstanding customer service that replies in a timely manner. Needed to exchange for a smaller size; was pleasantly surprised they requested I donate my pair and they'll send to me another pair without additional delivery fee! After emailing them with the donation proof, they quickly prepped to ship the replacement pair.
What a wonderful company with great core values to help the needy. They have won me over as a loyal customer and will certainly spread the word among my friends!
I'd also ordered another pair in addition to the exchange pair. Looking forward to my clogs and sandals. Quality footwear, great customer care. Thank you Qomfort!
3 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Wyin,
Thank you so much for the 5 stars and for such a thoughtful review. I’m really glad we could get the smaller size sorted for you quickly and that the exchange process felt smooth and straightforward.
We really appreciate you taking part in the donation-based exchange as well - keeping good pairs out of landfill and getting them to someone in need is something we care deeply about, so it means a lot that this resonated with you.
We’re also stoked to hear you’ve ordered another pair already - we can’t wait for your clogs and sandals to arrive. Thank you again for your kind words, support, and for spreading the word among your friends.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I had a wonderful experience with this…
I had a wonderful experience with this company and their customer service team.
I accidentally stained my new suede shoes on the very first day I wore them and contacted them for advice. They were incredibly kind, patient, and helpful throughout the entire process. They answered all my questions, guided me on how to care for the shoes, and even offered me a free exchange to make sure I was completely satisfied.
It’s rare to find a company that truly cares about its customers the way they do. Their communication was fast, professional, and very understanding.
I truly appreciate all their support and would definitely recommend this brand to others. Thank you again for such amazing customer service!
8 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for sharing your experience in such detail. I’m really sorry to hear about the suede getting stained on the first wear, but I’m glad our team could help guide you through it and make things a bit easier.
We always aim to be as supportive and responsive as possible, so it means a lot to hear you felt well looked after and that the exchange option helped resolve things for you.
Thank you again for your kind words and recommendation - we really appreciate you supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Fabulous company
Rarely do I write reviews but was so impressed with this company. Delivery did take about 10 days but it is coming from Australia. When it arrived the clogs were great quality and packaged really nicely. They were too big for me unfortunately but exchange was super easy. They asked for me to donate to charity (and provide evidence) after which I immediately received confirmation of my exchange and the new size being sent out. Communication was also with an actual person who was extremely polite and efficient.
6 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Beth,
Thank you so much for the 5 stars and for taking the time to write this - especially since you said you rarely leave reviews, it really means a lot.
I’m so glad you were happy with the quality and packaging, and we really appreciate your patience with the delivery time coming all the way from Australia. Also great to hear the exchange process felt smooth and easy once you received them.
Thank you as well for highlighting the donation part of the exchange and our team’s communication. We always aim to keep things personal, quick, and genuinely helpful, so your kind words there mean the world.
Thanks again for supporting our little Aussie-based brand - we’re so grateful to have you with us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered 4 different colours of socks…
I ordered 4 different colours of socks but received 4 of the same colour. They tell me they will not exchange them for the correct colours because socks cannot be exchanged even though they are in the original packaging and clearly have not been worn.
So their mistake is my issue. They say, "We’re always here to help where we can"- BS. If they were interested in cutomer service they would correct their mistake and make a first time customer happy. They don't care. Performative word salad from the co-founder.
They claim that they confirmed an order for four pairs of grey socks. They did not. I discovered it when I went to check why I had not received the socks. I noticed it was 4 of the same colour which is not what I ordered or wanted. I reached out to them. This was before I had received the socks.
The policy that socks are non-refundable and non-exchangeable due to hygiene reasons is absolute BS. The socks have not been worn as evidenced by them still being in their packaging. As a first time customer I would think they would want to make sure I was happy but no they do not care. That tells me all I need to know about the company.
I'll never order from them again.
6 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Shelley,
We’re really sorry to hear you’re disappointed, and we do understand how frustrating this situation feels.
We’ve checked our records and can see that we received your email on May 6 and responded the same day. In our reply, we confirmed that the order placed was for four pairs of grey socks, as reflected in the order details. We haven’t received a follow-up response to that email, and instead saw this review on Trustpilot.
After an order is placed, we send an order confirmation so customers can review and request any changes before dispatch. In this case, we didn’t receive a request to amend the colours prior to shipping, and your message came through after the order had already been dispatched, at which point changes are no longer possible.
As outlined on our policy page, socks are non-refundable and non-exchangeable due to hygiene reasons, and this applies to all orders. For anyone reading this, we always recommend reaching out within 3 days of placing an order so we can amend it before it ships. Once dispatched, amendments are no longer possible.
We’re always here to help where we can, and we’re sorry this experience didn’t meet your expectations.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Excellent customer service and quality…
Excellent customer service and quality products. Have purchased 3 colours and will likely buy more!
6 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Nicole,
Thank you so much for the 5 stars! I’m so happy to hear you’ve been loving both the quality and the customer service.
Three colours already - I think that officially makes you part of the Qomfort collectors club 😂 We’ll be ready for you when it’s time to add the next pair.
Thanks again for supporting our little Aussie-based brand, we really appreciate you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing customer service!!!!!
Amazing customer service!!!!!
No hassle no problems so easy
Made a lot of new supporters and fans of their donation program which made dealing with this company so easy
Bought three pairs and everyone loving them so far👍🏻
4 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Aaron,
Thank you so much for the 5 stars and for such an awesome review!
I’m so glad everything felt easy and hassle-free - that’s exactly what we aim for. It’s also amazing to hear the donation program made an impression and helped turn more people into Qomfort fans.
And three pairs already - love that everyone’s enjoying them! Thanks again for supporting our little Aussie-based brand, we really appreciate you.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
⭐️⭐️⭐️⭐️⭐️
This is my second purchase. Really happy with the first pair that I had, I lived in them. However, they were damaged after my bike’s brakes suddenly stopped working and I had to stop myself wearing them 😂 (what an ordeal).
So I wanted to buy another pair, but I wanted to try the pair with the strap too. The first lot I ordered came up too small, so I asked for an exchange. The exchange process is easy to follow and they answered all emails very swiftly. Now I am waiting for the right size to be delivered. 😌 Customer Service was brilliant.
4 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Stephanie,
Thank you so much for the 5 stars and for sharing your story - I have to say, that bike brake moment sounds intense 😅 I’m glad you made it out okay, even if the clogs didn’t!
I’m so happy to hear how much you loved your first pair (living in them is exactly what we like to hear), and that the exchange process felt easy and well-supported when you needed a different size for your new pair with the strap. We always aim to keep things simple and quick so you’re not left waiting too long.
Thanks again for your kind words about our customer service and for coming back for another pair - it really means a lot to us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
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