QBE Europe Reviews 234

I call them three times. Twice I held on for 15 minutes and finally spoke to someone about cancel my insurance and twice I lost connection, they hung up on me. The other time I waited for a call back and it never happened.
I will not use them again and just disgusting customer service.

It’s been a month since our no fault car accident. They moved our car to three different repairers searching for the cheapest quote. It would have cost more in towing than the first quote. It’s been a month and it will be another before our car is estimated to be repaired. We have been juggling cars because we are down one and no offer of a hire car. We insurer 4 cars with them. When it’s time to renew they will have lost us. NEVER AGAIN.

QBE is the insurer for the third party in my accident that happened in December. I'm so interested to see so many negative reviews for this company. But they are all CORRECT. They were 100% liable for the accident - CCTV, witnesses, rear view camera on the truck that reversed into me, footage seen by Mick George's transport manager who employed the driver (he said I was lucky I wasn't killed) but still they won't pay for the rental car I had during my claim which Admiral, my insurance company sent me to and Auxillis the rental car company are having to pursue them through the courts for the money. DO NOT DEAL WITH THESE PEOPLE.

This company is awful, took 2 years to settle a motor accident claim. No way of contacting them other than email and the response time is the worst I've ever dealt with.

The worst experience of my life is having to deal with QBE and their incompetent case workers who actively slow/ignore and systematicly interrupt much needed treatment options, appointments and procedures. My GP, physio, and other health professionals can not believe how bad QBE are. (previous to dealing with QBE I had zero mental health issues)
I ended up in a series of mental health hospitals, directly caused by the stress and negligence of QBE.
A company of disgusting people that I hope karma 'F' you up in return.
Look at the other reviews, I feel all your pain and feel so sorry for everyone having to deal with these scum.

I have been with QBE for over 30 years. In the last 2 years my premium has increased by approx $2000 with no explanation. I put a complaint to QBE with no explanation. I then put a complaint with AFCA. The response from QBE was what I had expected(No explanation but Gobblygook) I do not recommend QBE and I have left the company. I suggest that this company is shonky and is money grabbing.

FOR ANYONE CONSIDERING SLIGHTLY RISKY WORK OR RIDING A MOTORBIKE. YOU WILL BE UNFAIRLY TREATED BY THE LEGISLATION THAT THE GOVERNMENT HAS CREATED. EVERYTHING IS DESIGNED AGAINST YOU SIGNIFICANTLY.

DONT DO ANY RISKY WORK IF YOU VALUE YOURSELF AND YOUR FAMILY.

IF YOUR JOB IS RISKY DONT BOTHER HAVING A FAMILY AS THIS WILL CAUSE THEM SIGNIFICANT DISTRESS IF INJURED.

QBE are the insurers of Vergo pest management. Following vergo finally accepting liability for poisoning our pet cavapoo, QBE paid out less than half of the vet costs. They refuse to pay back a trust fund of approximately £7000 that could be used to help save other dogs.

Shittest company.

They don’t return calls or honour there word they say things and then go back on there word.

Iv had a claim go on for over a year

I wouldn't know. Been on the phone waiting for an hour. Listening to a spiel about getting the company to offer free counseling if your stressed. I'm stressed just trying to get someone to answer the phone. Pathetic.

Only because we can't give a zero! A driver of a company insured by QBE took our hedge out in his van. He left the scene. His manager said he would sort it all and his insurance is QBE. The accident was the 8th Oct 2024. QBE have only ever sent 1 email to ask for photos and info. No one has ever got back to us and despite sending a letter,signed for on the 18th Nov they have still not got back to us and its now the 12th December. We had contact with one person and even he has gone quiet.Our hedge did not jump in front of the driver! So after replacing all the hedge, paying for new fencing,tidying up oil and van parts we are still out of pocket.
God help anyone who has to claim off this company. Not in the least bit interested in the 3rd party!

Disappointed with QBE's Lack of Empathy and Unjustified Premium Increase

I'm extremely disappointed with my recent experience with QBE. Despite a significant claim due to a severe storm and subsequent power outage, QBE has chosen to penalize me with a staggering $5265 premium increase. This feels incredibly unfair, especially considering the circumstances were beyond my control.

The customer service representative I spoke to was dismissive and unsympathetic. They seemed more concerned with the timing of my call than understanding my situation. It's disheartening to see such a lack of empathy from a company that claims to value its customers.

I urge QBE to reconsider this excessive premium increase and treat their loyal customers with more respect and understanding.

In the past, insurance companies were primarily concerned with the claims ratio in their motor vehicle insurance portfolios. To mitigate losses, they adopted sneaky practices, such as categorizing vehicles into different tiers and charging exorbitant premiums for certain categories. This led to many people avoiding car insurance altogether due to its high cost.

On the other hand, home insurance was historically affordable and widely accessible. However, someone in the insurance industry eventually realized they could offset the losses from motor vehicle insurance by overcharging for home insurance premiums. Since owning home insurance is often a necessity for homeowners to protect their property, it became an easy target.

This strategy unfairly shifted the burden to homeowners, effectively exploiting a captive market. The practice not only feels unethical but raises questions of fairness and legality. Overcharging homeowners to cover unrelated losses can be seen as a breach of trust and a potential criminal act.

They never communicated that my homeowners insurance is inactive and they didn't even know who my mortgage company is. They are just there to collect the money every year. No communication. After the policy is inactive, when I contacted they were saying that the underwriter is not willing to reinstate the policy. Are these insurance companies exist only to collect premiums every year? no communication and not even knowing where the premium is coming from. I dont recommend this company even to my enemy.

Joke of a company do not get insured by them!!!

I don't understand how this archaic company is still in business. You can't do hardly anything online. You have to call and speak with someone and they never provide written confirmation of anything up front. I was told I had to wait for my cancelation to process before I'd receive an email confirmation and that it could take up to 10 days. It's crazy to me that you can't make changes online like with any other major insurance company.

DISGUSTING!! I WOULD GIVE THEM 0 STARS. CHECK YOUR INSURANCE RENEWALS THEY WILL DROP YOUR AGREED VALUE BELOW MARKET VALUE AND NOT HONOUR MARKET VALUE EVEN IF YOUR NOT AT FAULT. DONT BOTHER COMPLAINING TO IDR GO STRAIGHT TO AFCA THEY ARE CRIMINALS

They jack up the premiums by getting people to over insure there houses. Check out what the true knock down re-build prices are in your area before you believe there over inflated house valuations. They pretend there is some law they are following but they are just ripping you off, and increasing your premium. Wish the government could do something about these rip off merchants. Scumbags

Got a call saying I was involved in a accident and I said no, I was the witness and when I asked who they are acting on behalf of rudely hung up, made a complaint and only a answerphone still no reply ? How do they get my details and operate in such an unprofessional manner ? It felt like a scam, let’s see what happens and then the ombudsman if not… I don’t want my details with any tom, dick or harry thank you and accuse me of a crash ?

I was reversed into when stationary by one of their insured drivers. A decent chap who was very apologetic and held his hands up to liability. That was 10 months ago! Repeated claims by me to QBE for the insurance excess which I'd had to pay - not one e-mail or Recorded Delivery letter every got answered. So I issued a claim in the County Court which they also ignored and for which I got Judgement. Now my insurers have told me they've instructed solicitors to claim the costs of repairs to my car. Similarly the company which provided me with a hire car are also using solicitors to reclaim their costs. That all may seem unbelievable but my insurers and the car hire company are saying that QBE are rejecting the claim on the grounds their client denies having the accident! I have photos of his vehicle backed into mine, I have a photo of his driving licence which I took as part of the exchange of details. I have his 'phone number. I have his email address and an exchange of e-mails after the accident. Yet QBE say the accident didn't happen!

UPDATE (now 9 months later):
Having won Judgement in my favour in Court QBE then applied to the Court to have the Judgement set aside. It has taken 9 months for the case to be heard again by a Judge who again ruled in my favour. In his summing before giving Judgement he was scathing about the manner in which QBE had dealt with the matter. It's now cost QBE even more since I was granted the additional costs incurred in defending myself.

QBE Australia is a disgusting example of an insurance company that shows no care for its customers, and will use any technicality in order to avoid honouring claim. We dished out premiums for years finding out that loyalty is of no value. Go elsewhere, as you will see poor reviews all over the net. The use of technicalities to deprive customers of their money, buried inside a convoluted terms and conditions, is nothing other than unconscionable and dishonest. May the company rot in Hell!