Pyszne.pl Reviews 

4,669
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

WHY THE HELL DO YOU WRITE 15-30 MINUTES IF IT'S NOT TRUE EVERY DAMN TIME??? The AI chat bot gaslights every time, no apologies or anything, you just automatically postpone and it takes like 40-60 minu... See more

Company replied

Rated 2 out of 5 stars

Pyszne.pl really needs to improve their service. The app is poorly designed and it’s almost impossible to track orders properly. There is no real customer support — only a basic AI assistant that does... See more

Company replied

Rated 4 out of 5 stars

No issues with the Pyszne.pl app - deliveries are usually on time, and customer support is great. I’ve contacted them twice, and they were always very helpful. I really like the Program Pieczątek - y... See more

Company replied

Rated 3 out of 5 stars

The listed bars/restaurants are a mixed bunch, but the service/company/middleman is okay - they did make a refund for fries that were not delivered, and they listened to all the complaints/requests.... See more

Company replied

Company details

  1. Online Food Ordering Service

Written by the company

Zamów jedzenie online wybierając spośród ponad 6500 restauracji! Po prostu wejdź na stronę Pyszne.pl lub skorzystaj z naszej aplikacji. Możesz zapłacić tak, jak lubisz – gotówką lub online wybierając PayU, PayPal, czy kartę kredytową.

Written by the company

Najchętniej wybierany serwis do zamawiania jedzenia online.
Brak ukrytych kosztów
Potwierdzona jakość obsługi

Contact info

2.4

Poor

TrustScore 2.5 out of 5

5K reviews

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2.4

All reviews

(4,669)

366 reviews in the last 12 months

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Rated 1 out of 5 stars

Fake Delivery Time / Nobody know where is order

Restarurant dont know anything , Pyszne PL push you contact with restaurant and you as as an idiot searching the truth 3 hours with no food and no money.

Does it worth for your own money? I paid not for searching my food by my self, why do i need someone in a middle?

24 August 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

We are sorry to hear that there was a problem with your order. If you have any questions or concerns, you can contact us in real time via chat (by clicking “Get Help” in your order), on Facebook, or by email at kontakt@pyszne.pl - we're happy to help!

Rated 1 out of 5 stars

Always delayed

I've used it several times and the delivery was always delayed both wrt the estimated time of delivery they display for a restaurant and the predicted delivery time. Low customer service standards, I do not recommend them.
And stop telling me about 'average time'. For my last order, the waiting time as listed on your site was "25 - 50 minutes". 'Average' of that is 37.5 minutes, not 90.
And I'm not talking about just one time the order food coming a little late, I'm taking about YOUR ORDERS ALWAYS BEING LATE with respect to all sorts of time estimates.

14 August 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

We're sorry you had a long wait for your order. The time shown next to the name of the restaurant is an average time, calculated by the system on the basis of the ratings of people who placed an order at that restaurant. The real time is determined by the restaurant. It can be influenced by many factors - the number of orders, distance, traffic in the city.

Rated 1 out of 5 stars

DO NOT ORDER

Literally ordered nearly 3 hours ago , food didn’t come don’t order they are scammers and food will not come , they will take your money and issue no refund , fuming

5 August 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

I am very sorry to hear that this situation has happened to you. Please send us an official complaint to kontakt@pyszne.pl. I hope that in the future your orders will reach you without problems!

Rated 1 out of 5 stars

Ridiculous experience with this app

Ridiculous experience with this app. Pyszne.pl has a big problem with restaurants verification . It's sad .

27 June 2024
Unprompted review
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Reply from Pyszne.pl

We are sorry to hear that there was a problem with your order. If you have any questions or concerns, you can contact us via live chat (by clicking "Get Help" in your order) or by email at kontakt@pyszne.pl - we're happy to help!

Rated 1 out of 5 stars

Very poor experience

Very poor experience. I have sent them the message below: "It was advised by your website that delivery would be within 35-60 minutes. After I placed the order, I received confirmation that the order will be delivered within 30-65 minutes. A moment ago, the delivery time at the tracking on your website says 16:06... This is 1 hour and 50 minutes... I have called the restaurant and they said the food can be ready right away but they don't know when the delivery person will go to pick it up...! As I can't wait, I want to cancel the order and go to collect it myself. Please contact me immediately. Thanks.".
Their reply (Kacper) was the typical excuse that it's the restaurant's fault and they can do nothing about it... I went myself at the Restaurant (7-8 min. by car) and picked up the order at 15:40. There was no Pyszne courier waiting for my food... I have sent another message saying that I wasn't happy for their service and I would expect them to return the 9 pln service charge... (as they hadn't provided any service to me...). They closed the case and they didn't even answer my message. This is an example of how NOT to provide service.

9 June 2024
Unprompted review
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Reply from Pyszne.pl

I am very sorry for the bad experience. The time shown when you select a restaurant is an approximate time. The system automatically calculates the time based on customer feedback, so the time may be longer or shorter depending on the day and number of orders. You should have received a reply. Please write again to kontakt@pyszne.pl and we will look into the matter. I hope your next orders arrive quickly and without any problems!

Rated 1 out of 5 stars

Ordered from Krowa na Szlaku in Krakow

Ordered from Krowa na Szlaku in Krakow. Order arrived. Was a burger. The bun was easily 10 days old! You could use it as a brick! Worst experience ever. I am expecting a full refund for this and you can come and collect this. An animal wouldn't eat this.

7 June 2024
Unprompted review
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Reply from Pyszne.pl

We are sorry to hear that there was a problem with your order. If you have any questions or concerns, you can contact us via live chat (by clicking “Get Help” in your order) or by email at kontakt@pyszne.pl - we're happy to help!

Rated 1 out of 5 stars

Lie aobut delivery time

Estimated time of delivery is almost never maching to the real world. On website before you order sugested time is 20-40min, and after you place the order now it is about 90 min, and there is no way back, money was send so i have to starve for extra hour. thanks.....

31 May 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

We're sorry you had a long wait for your order. The time shown next to the name of the restaurant is an average time, calculated by the system on the basis of the ratings of people who placed an order at that restaurant. The real time is determined by the restaurant. It can be influenced by many factors - the number of orders, distance, traffic in the city.

Rated 1 out of 5 stars

I do not recommend ordering 4 you 4…

I do not recommend ordering 4 you 4 family in Łódź. They do not deliver food at time confirmed in the app!!!

30 May 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

We're really sorry about this situation. Please send us an email with details to kontakt@pyszne.pl - we will look into it!

Rated 2 out of 5 stars

Again the same

Again the same, but even worse: there is no a time when I do not meet the issue with delivery. I was trying to explain the way to the courier how he had to get my building, but the courier just repeated that he does not understand anything and just ended the call. Why such situational happened, when courier's are rude and can not use even google maps!!! And of course no delivery of my order Order #IGGQGM!!! The courier is lying, he is not near my building, and no one ring at my door!!!
The order now seems as delivered however I did not get it!!! I do not have positive experience with your delivery!!! Return my money back and I will put a complaint for such cheating!!! Update 24May24: it seems that pyszne pl just does not read the text in emails and just. repeat the same, not trying to resolve the case . That is reply that aid received today from pyszne pl: “Unfortunately, we are unable to offer a refund due to a lack of consent from the person supervising the facility. Also, our courier tried to make contact with you by calling you.“ Therefore pyszne pl just cheating the clients, and I suppose the only way to resolve this will be a submission of the claim to court. And I can see from the reviews posted here that a lot of people are cheated in the same way.

23 May 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I am very sorry that the order did not reach you. I see that you have already sent an email about it, which is being verified. You will soon receive a reply with an explanation and further steps will be taken on this case.

Rated 1 out of 5 stars

They cheating on people

They cheating on people . Don’t order from it . Order twice give same phone number and second time they didn’t delivery my food saying that phone number was incorrect . Ask for money back they said they can’t as phone number wrong .

21 May 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that you encountered such situation. We always send the confirmation of placed order with copy of contact details that you place with the order. There you can verify if they're correct and fix them if needed.

Rated 1 out of 5 stars

I didn't receive my order but only the…

I didn't receive my order but only the annotation that it's delivered... Unbelievable. Pyszne pl refused to help me.

14 May 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that you encountered such situation. Please, let us know about your order number at kontakt@pyszne.pl. We will look into it for you!

Rated 1 out of 5 stars

No delivery

No delivery.

When I wasn't able to pickup the phone for few minutes the driver left and didn't leave the order at me door. The Pyszne.pl support refused to refund my order, justifying it by the fact that the delivery guy tried to contact me.

The situation in which I don't get me delivery and the order is not refunded is unacceptable. This is the last time I have used this delivery service.

28 April 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Cześć, przykro mi, że nie jesteś zadowolony z przedstawionego rozwiązania. Mam nadzieję, że kolejne zamówienia będą do Ciebie trafiać bez problemu.

Rated 3 out of 5 stars

Zniźszki pp

27 April 2024
Pyszne.pl logo

Reply from Pyszne.pl

Cześć, dziękuję za opinię! Z chęcią usłyszymy co możemy poprawić. Wyślij nam wiadomość pod adres kontakt@pyszne.pl.

Rated 1 out of 5 stars

Most useless and unprofessional app

Most useless and unprofessional app , dont use for buying anything

14 April 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hi, I am sorry that such a situation occurred. I perfectly understand your disappointment, we are constantly trying to develop our service and APP. I truly hope that we will be able to meet your expectations soon! Remember that you can report any errors to us via social media or contact form.

Rated 5 out of 5 stars

super.....

14 March 2024
Pyszne.pl logo

Reply from Pyszne.pl

Dziękujemy za pozytywną opinię! Zachęcam również do wystawienia opinii swojej ulubionej restauracji.

Rated 1 out of 5 stars

Worst Pizza ever

I order 2 pizza and one salad , 115 pln , one hour waiting , driver was intoxicated with alcohol , pizza was ice cold and salad no meat , was not given any galic bread ( as described ) burrata was ok , pizza sauce and dough terrible , garlic was bitter paste spread all over it , tomato acid , really bad quality and rubbish . People don’t order from this poison pizzeria , I am Italian Chef from Italy , it’s shame and scam to serve something like this ….. Che Schifo

4 April 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hi, I am sorry that such a situation occurred. I perfectly understand your disappointment, we are constantly trying to develop our service and application. I sincerely hope that we will be able to meet your expectations soon! Remember that you can report any errors to us via social media or contact form.

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