Pvybike 

PVY plus 1000,
Purchased Dec 23.
The plus is a well built, powerful bike.
Everything works as it should. I'm delighted with my bike.

A few logistics problems, holidays etc but PVY communication was always prompt and positive.

PVY , a young company, still developing, always trying to improve.
Good luck PVY 👍.

I am very satisfied with my PVY Z20 PLUS. A powerful, well-built bike. Outings and trips to work became much more fun. I recommend it, of course.

Purchased the bike over 7 weeks ago and informed delivery is 5-7 days. Arrange people to accept delivery on 3 separate occasions. Delivery via dpd didn’t arrive due to packaging issues and after a month dpd decided to send back to PVY. I had to emailed PVY and dpd extensively to find out what and why it wasn’t being delivered and got no information. After 4 weeks or failing to deliver and getting no clear idea of why it was delayed I requested a refund. PVY did eventually refund but this took 2-3 weeks to receive as they were reluctant to refund without receiving the bike back. I would log onto their Facebook page as deliveries on average take 1-2 months in UK despite the websites statement. Dpd doesn’t seem to help with this much from other comments on the page. Overall people are happy with the product when they get it. I unfortunately needed a fold up with in 4 weeks due to job changes so had to go elsewhere. It was a shame as reviews for this product are good !

I am writing to share my recent experience with the PVY 20 Plus folding E-bike and your customer service. Initially, I was impressed by the positive reviews on YouTube and decided to purchase one. The bike arrived on time, which was appreciated. However, I encountered several issues that I feel need to be addressed:

1. Charger Malfunction: The charger ceased functioning after just three days of use. Additionally, the charger provided was a European model, despite my purchase being made from the UK.

2. Customer Service Delay: Upon contacting your team, a replacement charger was dispatched, but it took a month to arrive, which was disappointing.

3. Safety Concern: After finally being able to charge and use the bike, the rear tire exploded within five days, nearly resulting in a serious accident.

Given the premium price of the bike, these issues have been quite disheartening. I believe it is important to convey my honest feedback to ensure that potential customers are aware of these concerns. Unfortunately, based on my experience, I cannot recommend the PVY 20 Plus.

Thank you for taking the time to consider this feedback.

do not buy from them poor quality products.
I purchased the PVY Z20Pro bicycle before summer, initially experiencing only minor issues such as squeaky brakes, a problem I attributed to brake pads rubbing against the disc. Despite providing clear evidence through videos, the customer support team dismissed my concerns, claiming difficulty in identifying the problem.

To exacerbate matters, the folding joint, crucial for compact storage, snapped after minimal use—folding the bike around ten times. This structural failure left me with a broken piece in my hands.

Even more frustrating is the battery performance. Despite adhering to the recommended charging instructions, the battery now malfunctions. Upon insertion, it registers a lower charge, and after a mere 5-7 kilometers of use, it completely dies. I've reached out to customer support, only to be ignored, even after numerous follow-up emails.

product is a real disappointment in both build quality and customer service. I strongly advise against making the same mistake I did. Invest a bit more in a higher-quality bicycle and avoid these subpar products.

I was looking for a folding E-bike to use mainly for leisure and to take on public transport. I have a regular road bike which I use for short rides day-to-day. Overall, the Z20 Pro meets my needs at a good price.
The bike arrived in less than three days, but it took some time to get it set up. There is not much assembly required, but there was very little by way of instructions, either in the manual or online. Things that should have been quite simple took a lot longer than they should have. In particular, the screw for the front light and mudguard was very difficult to get undone. I eventually did it using a pair of pliers to hold the nut steady. I don't know how I could have done it with the tools provided. I raised this with customer service but they just directed me to their Youtube channel, which didn't answer my questions.
Also, the saddle was loose and I couldn't tighten it with the tools provided. I took it to a bike shop, and they fixed that and fine tuned the rest of the bike. I would recommend anyone to get their bike checked over after assembly to ensure it's roadworthy and performs to the highest standard.
The other issue I had was with the battery which I found wasn't locking in and kept falling out. I raised this with customer service and they replied quickly with a video of the battery lock in operation but have yet to respond to my follow up email.
Repeated attempts to insert and lock the battery led to the pins getting bent so the battery no longer fit. I had to make an emergency bike shop visit to get it fixed. I have now worked out that you need to lift the battery slightly for the lock to engage - not a great design.
You can't expect the best E-bike for under £700 and when it's up and running it meets my needs and expectations. But the lack of clear and comprehensive instructions is concerning. It could be very dangerous for someone to ride one of these bikes which hasn't been assembled properly. If you are looking for a low budget bike this is worth considering, but if you need something reliable for daily use I would go for a higher price range.

My experience with PVY's support was exceptionally good. I purchased their z20 pro bike, and I think it has a good price/value ratio.
I contacted support because of a couple of issues I was having, and the response was always swift and solved my queries quickly.
Very satisfied with how they care about customers.