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Puzzles Galore Reviews 

817
•
TrustScore 5 out of 5

4.8

Game Store
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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of unique puzzles, noting that the products arrive in perfect condition and are crafted with great quality. People also mention the exceptionally fast delivery service, stating that orders are dispatched quickly and handled with care. Reviewers really appreciate the simple website navigation and the consistently helpful, friendly support team. However, some customers also noted minor issues with delivery delays or occasional cosmetic damage to the packaging. A few consumers mentioned tracking references showing no initial movement or occasionally receiving boxes with unexpected dents.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality of the puzzles and the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Customers had positive experiences with order, frequently highlighting how easy it is to use the website and... See more

Quality

Users describe positive interactions with quality, consistently praising the well-made products and excellent... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are always available to provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Uses Parcel Force. Much much more reliable than Evri. simple to purchase, fast response, delivered in 3 days from order. Perfect condition on arrival. Reasonably priced. Would be ha... See more

Rated 5 out of 5 stars

I was very impressed with the quality of the puzzle and with the large variety of scenes and topics to choose from. I appreciated that there were puzzles reflecting vacation areas we traveled too, as... See more

Rated 5 out of 5 stars

Order dispatched quickly and arrived in US amazingly fast just like past orders. Puzzles Galore is globally the best source for puzzles especially for ones not available in US.

Rated 5 out of 5 stars

Great Company with lovely puzzles. Fantastic Service too. I put the wrong postcode on my order. The puzzles were returned to the company who posted them straight out again when I alerted them to my... See more

Company details

  1. Game Store
  2. also in
  3. Toy Store

Written by the company

IMPORTANT!! We are NOT "Puzzles and Prizes Galore". Please do not leave feedback for us if you are looking for Puzzles and Prizes Galore. Online orders only. We are a Jigsaw Puzzles Shop, supplying over 1000 different jigsaw puzzles direct to customers through our website.

Contact info

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(817)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service provided

Great service provided. Excellent customer service. easy to navigate secure site with good selection of products at reasonable prices.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Only a few places had this puzzle and…

Only a few places had this puzzle and the cost was ridiculous, So Puzzles Galore, having purchased from them before became the front runner for this purchase. Wasn't in stock, the the pre-order system worked and I was kept informed, so much so it's on route with Royal Mail. Many thanks

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic selection and experience

Always a great experience with Puzzles Galore. A good range of brands and piece counts from which to choose. Order process is smooth and I am kept up to date with its progress. Any problems are quickly dealt with. Can't go wrong with Puzzles Galore.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Help

So far, I’m not impressed. I have confirmation email, no tracking number to confirm where my shipment is and I still have t received the item but test I’m being asked to rate the item. How ridiculous. All I can find is this was ordered on June 14 - two weeks ago. I’ll have to reach out to customer service to figure out what’s going on.

14 June 2025
Unprompted review
Puzzles Galore logo

Reply from Puzzles Galore

Hi Jackie,

Thank you for your feedback – and we're sorry to hear about your experience so far.

We've looked into your order and can confirm it was dispatched promptly, and tracking shows it's currently going through US Customs, which is the final step before delivery. We completely understand how frustrating it can be when parcels take a little longer to arrive, especially internationally.

We're also sorry that the review request came before your puzzle – that’s certainly not ideal timing and we’ll look into that on our end.

Thank you again for your patience, and if you need anything further, our customer service team is always here to help.

Rated 5 out of 5 stars

First of all overall a great experience.

First of all, you were the people who carried this particular puzzle. It’s not widely available so I was very happy to find it. Your price and shipping were good. The puzzle arrived in Canada in perfect shape and very quickly. Overall a great experience.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller. Great Price. Puzzle as described. Excellent packaging and quick delivery to Austria! Perfect.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Good service fast reliable

Order a puzzle and wrong one sent out and when email them the problem had a response same day and corrected the item and let me keep the mistake one as a good will so pleased with my purchase yet again as it was the sec time I’ve ordered from them and kept me informed on when my delivery was coming and prices are not bad for what you get so will be using again as mistakes can happen but was sorted right away once I emailed them so yes if looking for a good puzzle company puzzle galore are a good choice

24 April 2025
Unprompted review

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