Purplebricks Reviews 

Was truthful

My property has been on the market for over a year and hasn't sold. The initial viewings at the beginning have trickled down to around one a month.

We've been through 6 different account managers in that time as they apparently keep leaving the company (which most of the time we aren't notified until the new one gets in touch).

At first we had one local agent who conducted the viewings, she was fantastic and we built a good relationship with her and had her phone number to ask questions and discuss viewings. The service has since been "improved" (reduced) to a centralised company conducting the viewings instead, who sends a different agent each time, with no knowledge of the property or the local area, and whom we have no direct contact with until they show up.

It now feels soulless and money grabbing and have no impression of any interest in attempting to sell my property as you pay upfront so there is no incentive.

I raised a complaint regarding the above issues alongside their app being awful and failing to even notify me when a viewing was booked (which I eventually fixed myself by reinstalling the app as they were no help) My complaint was upheld and a good will gesture of £100 offered which unfortunately still did not improve the level of service. They also seem to have stopped requesting feedback from viewers, even though they say they ask 3 times. I tried to raise this via their online chat feature but it kept timing out because no advisors were available.

Excellent communication and help from the team

Second time using Purple Bricks to sell a property. My go to Estate Agents. Great price.

Offer knowledgeable guidance and are happy to help.

We we’re left beliefs in what he said and we felt we had a expensive house and he wanted to look after us

Professional but very friendly, informative but very approachable

STEVEN TAPPER, VALUATION OFFICER,
100% PERSON. SIMPLY THE BEST.

Emails sent by purple brick have not been received.I am now in danger of loosing the property I have put an offer in for.

Great explanation of process. Very friendly and affable personality. Thank you.

Joe Snookes the local agent was absolutely amazing! Thank goodness for his excellent work. The third party company Simplyfy were absolutely dreadful, I wouldn’t want our buyers to ever go through that again.

Stephanie Davies was assigned to us for a valuation on our home. She is a very pleasant lady and although we decided to go for refurbishment against selling, Stephanie kept in constant touch. If we do decide to sell in the future, she will be our go to lady without a doubt.

Thay have been brilliant from the start, helped me so much and made it so simple. The staff have been brilliant and the service been excellent. Thanks for everything.

Once Chelsea Norcup as assigned to my sale, I felt very supported, she answered any questions quickly and got my sale progressing nicely. I would highly recommend her.

Stephanie is knowledgable and went the extra mile. She is easy to speak to as well as professional. Recommend.

Jag came to value my property he gave me an honest , genuine estimate. I know Jag will do his utmost to assist me in my house sale because of the kind of person he is I have every faith in him doing so. He is such a kind, professional gentleman.

Sara Davey-Turner was excellent throughout. She was well prepared, highly knowledgeable, and got straight to the point without wasting any time. Sara took the time to explain everything clearly, leaving me feeling very well informed and helping me plan my next steps with confidence. A professional, efficient, and reassuring service from start to finish. Highly recommended.

It was all just so easy! We made an appointment with Sarah (Hazel Grove), and she was able to value our house and explain all the details, it was that quick and simple. She was friendly, informative, knowledgeable and extremely personable. I would highly recommend and feel very confident that we have chosen purple bricks. Thank you Sarah.