Purplebricks Reviews 

Ian was very helpful, giving valuable advice about valuing and selling a house. I particularly appreciated his honesty and his integrity, as not all valuations would lead to a sale. Nevertheless, Ian’s primary aim was to help me.

I used Purple Bricks 5 years ago. This time i initially used a high street agent who let me down and i lost a sale at exchange due to terrible sales progression.

I decided to go back to Purple Bricks again and i'm so pleased i did.
It has improved tenfold since i used them 5 years ago, and it is a fantastic service.
Initially Tim did my valuation and set up speedily and professionally and thereafter Claudia was just great as my agent. I was not expecting the input i received and Claudia has been so proactive and checking in with me frequently as well as being straight onto the viewer after i had viewings. I had an offer at the first viewing, which was rejected and then my second viewing also offered. Claudia did a brilliant job negotiating on my behalf and managed to get the offer increased to a sum acceptable to me in this current difficult market.
Always pleasant and always professional. I would recommend PB every time. Why pay silly high street prices, when you have a better service with PB, and i like to do the viewings myself anyway.

Sarah was excellent couldn’t have done more

Great low fees for a buyer we have inspections on 2 properties in the Manchester area this week. Highly recommend. Katrina your sales agent was very responsive.

Honesty,interest ,integrity and a professional pleasant agent!

Shaun made the experience really easy, and it looks like an easy process. Fingers crossed.

Honestly overwhelmed with how great and efficient Ian bird has been selling our property
He responds so quickly offers any advice needed and really made the whole experience smooth . We are so thank full to him for putting us at ease throughout the process
Would highly recommend to any one looking to sell there property.

We had an excellent experience with Colin from Purplebricks. From the moment he arrived, he was professional, friendly, and incredibly knowledgeable. He took the time to explain everything clearly, provided a thorough and realistic valuation, and shared a wealth of helpful advice about the current property market and how best to present our home.

At no point did we feel rushed or pressured. Colin's expertise and honest approach gave us complete confidence that we were making the right decision. He answered all of our questions with patience and professionalism, and it was clear that he genuinely cares about achieving the best outcome for his clients.

We are delighted to be moving forward with Colin and would have no hesitation in recommending him to anyone looking to sell their home. Thank you for making what could have been a stressful process feel straightforward and reassuring.

Phone when appointment is canceled .not left the customer waiting for nothing .spending time cleaning for nothing

Professionalism of staff who came to value the property.

on time, very professional

Requested an valuation of my property, via their online booking.
Several questions I was forced to answer in order to complete the booking; 'how many bedrooms', 'how many bathrooms', 'what type of bathrooms' and so on.
These would have been answered on the valuation!

A day later i receive an text from the local valuer introducing himself, but also asking the EXACT same questions from the booking - I did not respond.

A couple of days later i was waiting and ready for valuation. Fifteen MINUTES prior to booking time and the valuer cancels the valuation stating 'no response from customer'.
Nowhere in his text or comms from the site did it state i had to respond in some way - booking was already confirmed.

I was annoyed. Then it got worse.

Chatty geordie from the main office called me to 'understand why i cancelled the valuation'. Wow - do i detect a semblance of customer service here?

He placated me and assured me that he would rebook there and then with ANOTHER valuer. This turned out to be a lie. The SAME guy was assigned to the valuation. I asked via their contact page if this had been changed, but no one responded, so I cancelled a day before.

No one has contacted me this time.

That's £3299 you just lost, plus the backhander from your conveyancing partner.

Customer service 101: NEVER ASK THE CLIENT FOR THE SAME INFORMATION TWICE

UPDATE:
Thank you Sam for your response. I'm afraid you have NOT reached out to me for any details as you stated.
And why should i care now: YOU'VE LOST MY CUSTOM. And I'll posit that the only valuer in my area is the individual who cancelled it 15 minutes before.
We'd all love to know - is it your systems not sending the answers to your valuer, or your valuer not using the info he's been given??

I would highly recommend the video valuation for busy people. It’s quick and convenient and covers everything needed.

A Truly great experience, made to feel at ease and comfortable , assurance and help given throughout, Meg is marvelous, helpful and caring, Excellence!

Brilliant! Could not recommend getting a call with these guys - we had Clare, amazing, so lovely, so informative, it was really easy to do - also the up front costs being spoken about is amazing so transparent and you get so much for your money - I will be using purple bricks once my house is finished and I’ll be fully recommending them to anyone I speak with!

The prompt of feedback and staff welcoming voice

I chose Purplebricks as they had the lowest fees on the market. Luckily customer service was excellent: quick, and easy. Thank you Tim Young for guiding me though this difficult process and Claudia Daribeira, my sales advisor. Higly recommend!

David Luke has been very helpful and constructive in the marketing of my property.

Stephanie Davies was a great help to me in valuing my property over the telephone. I did a video tour of my home and she was able to give me a valuation from that due to my busy calendar. Highly recommend 🙂

Really happy with purple bricks agent that came. Very knowledgeable and will definitely like to work with her in the future to sell my house.