Pure Telecom Ireland Reviews 

What can i say, Daniel was so helpful, professional and a pleasure to deal with. While my issue was a simple fix,i could not have sorted it with out his (Daniels) help. Its a definite 5 stars from me. Kind regards ....

Daniel was brilliant with my technical problem and helped me with setting up an extender.
Very courteous and knowledgeable, nothing was too much trouble for him.
Thank you Daniel, keep up the great work and customer service

I’m in the process of changing provider, had a few technical issues and spoke to Daniel who had it sorted immediately with good humour. I have been with them in the past and have always had a positive experience, it’s just great to speak to an actual human who actually knows what they are talking about and doesn’t treat you like an idiot.

Daniel was very understanding and friendly. Clear and concise. Great customer service

Daniel the representative who I dealt with was very helpful and knowledgeable, solved my problem very quickly

Efficiency and care

I explicitly instructed Pure Telecom in writing during onboarding NOT to activate my service until the start of May to avoid a double-billing overlap with my previous provider. Instead, they ignored my instructions, forced the activation 3 weeks early in mid-April, and billed me for it anyway.

When I emailed to dispute it, they sent generic copy-paste responses before ghosting my thread entirely.

When I called, they promised a callback that never happened. When I called back again to push the issue, I was told a manager had approved a "credit" of €3. An absolute insult when the disputed unauthorized charge is €21. To top it off, they slapped a €10 "administration fee" on the account for not paying a bill that I had formally disputed in writing weeks prior.

This feels like a predatory tactic betting that consumers will get tired of chasing them and just pay up. I will not. If this is not fully resolved with the unauthorized charges removed by Tuesday, a formal file is being opened with ComReg under the Consumer Rights Act 2022. Avoid this company.

I have been complaining since day 1..
Today a wonderful man called and managed to fix the problem modem from his side..
I'm asking why was this not offered before..it appears you are employing staff on line that don't know anything a bout the Internet .. telling me it was perfect on there side..
Do you realize what I as a OAP has spent with your company for a desperate service
I'm wondering if I hadn't decided to leave would I still be sitting with no tv.
You need more service men like Daniel
.

No wait time to connect with a human.
Rachel was very patient and explained everything very clearly.

Daniel in tech support was amazing. Extremely helpful

Reported problem on bank holiday. Call answered in 30 sec. Patiently instructed to do test. Service company called next day for visit following day. I call that great service!

Spoke with Samantha today about having fibre broadband installed. She was so friendly and fast, she had us set up for a call out in no time. Great customer service!

Would have stayed if the price didn't go up after the 12 months. Easy setup, quick connection, easy cancellation process when switching. Helpful, Irish-based customer service. No complaints.

Spoke to Samantha regarding coming to the end of my current 12 month contract. She sorted out a renewal that keeps me paying the same as I am at present. Very efficient, helpful and friendly in contrast to some other companies I have dealt with in the past. A benchmark service, highly recommended.

My tech issue was dealt with quickly and smoothly by Eddie in Pure Telecom who was a patient Gentleman.

The phone was answered by a human very promptly. She dealt with my request in a friendly and efficient way and the outcome was great.

An Internet provider that actually charges what they say they'll charge. No hidden fees, no added costs, no confusing bills.... thank you!!!

Nicola was kind friendly and helpful.

Always very helpful. I am more than satisfied from their customer's service. I will renew with them for 4th year!

Such amazing customer service from Pure in the last 2 weeks. Fibre was cut and it was fixed in 2 days. Very short wait times on calls and when you do speak to someone they are so helpful and so constructive. Super experience