Pure Telecom Ireland Reviews 

I phoned with a technical issue. Relatively short wait time on phone (compared with many commercial entities), and very professional and courteous service from Christopher. Problem resolved quickly and efficiently. All my dealings with Pure Telecom since I joined 2/3 years ago have been positive.

The staff at Puretelecom are the best - efficient, helpful, polite, courteous, such a pleasure to deal with. Thank you all from a very satisfied customer. Highly recommended.

All ways very helpful

Good company always had a good interaction when needed

Cancelled contract within the time frame as WiFi would not work. Still waiting for a refund two months later. Have rang twice and was told it was approved twice. Refunds not given unless you actually make a call to ask for them!!! Asked for a call back from a manager. Told it would be 24-48 hours. Never got a call. Refund approved wasn't even the full amount I paid.

Had dealings with Daniel from Pure Telecom today who was efficient, polite super friendly and sorted our problem so professionally. Would be great if technical support staff everywhere were as pleasant and easy to deal with - hard to find such great people nowadays. Keep up the good work or better still, go into providing training for support staff in general - it would make life so much easier if every call was handled and every issue dealt with in such a great and positive manner.

Excellent service.customer service very good.just renewed for another year.

Rachael was first class, friendly and efficient.

Customer for many years and always find helpful and pleasant to deal with

Just spoke with Samantha directly on phone, the call was answered immediately and she was really prompt on resolving my contact for another year at a great price. Made my day. Great service

fast friendly service, no issue with system or instalation. highly recommend. customer service was fab.

Been with Pure for a few years now.

One of the only companies that seems to appreciate existing customers.

Always look after me when my contact is up.

Pure Telecom.
Lauren took care of my issue very quickly.
Many thanks Lauren!

Samantha was very helpful and explained everything

Was really happy with my conversation with ye,was all sorted no problem couldn't have been nicer thank you Samantha.

Samantha was polite,patient and knowledgeable!

Christopher was very helpful nothing too much trouble for him unlike Rachel

My annual phone call to renew. Appreciate always being able to speak to someone..this morning I spoke with Taylor very helpful to me. I receive a great service from Pure and knowing someone at the end of a ph.c gives great reassurance ..no AI ...bliss

Had an issue regarding a charge for a router that I was never sent a box to return it. Got on the phone to support and Charlene got me sorted. Couldn't get the box sent to the new address so the charge for the router was refunded.

Once again stellar work from PT support, easiest time I've ever had with ISP customer or technical support. If I could continue being a customer in the new area I would but sadly they don't provide the same level of service in the new area.

The agent i was talking to could not have been more helpful. It was a pleasure talking to Samantha great at her job. thank you .
Alan