Pure Telecom Ireland Reviews 2,388

Absolutely brilliant service pure telecom offering with them now 4 years and excellent customer service with Samantha sorted me out in two minutes

Daragh solved a technical problem for us patiently and efficiently.

Daniel fixed my problem after many attempts by others
he should be given a pain increase

They're customer service is excellent and the person I was talking to was Abbey very frendly and helpfull

I spoke with Samantha and she was very helpful, my mother has been a customer with our telecom for years and I’m very thankful for the service they provide for her, so thanks again

Sinéad

Rachel was brilliant and my overall experience of talking to Pure Telecom was more than satisfactory, if every person/company was like this then that would be 👌 Thanks Rachel 😘

Great broadband provider. Their router works very well and never gives a moments trouble. Customer service is also always excellent.

Excellent customer service by Ben.

Eddie was very helpful, patient and very caring when he heard I was calling on behalf of my elderly mother. His customer service was extremely good, a lovely gentleman.

Senia in Customer Care was very helpful and sorted out my issue (discount not applied on first bill) without any fuss, my experience with Pure Telecom has been very satisfactory,

Great chat with customer service agent! Great company supporting Irish jobs and provides a great service.

Super helpful tech support with Rinii, recommended, now I just need to get my bill contract back to what it was. Apart from that Best Internet phone company in Eire. Thank you Rinii for your tech support session, all sorted.

Very helpful. Questions answered. Issues at accessing bill taken care of immediately.

The girl that phoned me from Pure Telecom was so curtesy and polite. It was a pleasure to do business with her, great employee. Maeve

Pure responded very quickly to my query and provided a cost effective solution - great service

Very quick got my broadband sorted in no time. New contract set up. Very friendly staff

Good customer service have been with them for years and no issues.

I called customer service to cancel my contract after moving address, and I confirmed the cancellation by email the same day. However, the official cancellation date was pushed back by four days.

This was a very straightforward request and a simple query to handle, so I do not understand why I had to call three times just to get clear information regarding the service cease date, billing, and any charges involved in the process.

I was happy with the service overall, the Zyxel modem, and the person who originally sold the service to us. I simply believe that with a little more flexibility and a stronger customer loyalty mindset, the company could do a much better job supporting existing customers.

The people I dealt with were Senia, Nicole, and Rosie. In the end, I reached out to Eoin, who was my original contact and who had previously delivered excellent service to us.

After leaving the company had my final bill, rang up as there were additional charges on it which did not make sense to me at all. The lady I spoke to was rude, unapologetic. As a person whos worked in this industry for a number of years, I will be looking at my options, this bill included a 5 cent donation to a charity, whilst I dont mind donating to charity, nor am I complaining about the amount it would have been nice to be asked did I want to..