Purestep Reviews 7,346

Initial problem with the website registering me on two separate email addresses so my order got lost but impressed with the speed of response to sort this. Cannot comment on the shoes yet as they have yet to be delivered.

The wrong size was sent initially. I noticed on ordering that the size selection defaulted to 3.5 when I made a change to the order. I changed it back to the required size and submitted, but suspect the size defaulted back again as size 3.5 was delivered. Delivery took longer than I expected. When I contacted Purestep, they sent the correct size and only charged me delivery. This time, the shoes were delivered quickly. The shoes are exactly what my husband wanted, nice and wide at the toe, and he finds them very comfortable. We will buy them again, but hopefully the size selection will not kerp defaulting to 3.5 next time!

I had made a mistake with the sizing and was treated more than fairly by the company for which I very grateful. They
made a potentially stressful situation straightforward. The product is very good and comfortable. Stylish too

Good product but overpriced for what they are. Long delivery times as they are dispatched from China. Otherwise okay.

Do not buy this product, despite what the reviews say they're fake.
Poor quality one size 11, I could barely get on my feet and the width was so tight despite them staying wide fit. The other pair, as size 11 were like clown feet, over sized and felt cheap and poor quality.
On asking to return them, I was told I would only get store credit, and have to pay £20 handling fee to return them. What an absolute joke of a company. Standard, cheap poor quality Chinese product, relying on western consumers as a way to drain cash out of our economy.

Great shoes, very comfortable. Recommend.

This company are a disgrace. DO NOT BUY. Firstly they sent me the wrong size of shoe, then as a "good will gesture" they said I could keep the useless pair of shoes and pay £10 to have the correct size shipped. When I then asked for a refund I was expected to complete 2 long winded forms and front the £23 shipping cost up front to return them to China where upon receipt they will refund what I paid for the shoes and give me £20 towards shipping, so not a full refund. The marketing is slick but this company certainly feels like scammers. Avoid at all costs.

Great service

I have suffered with Plantar Faciatis and neuropathy for years. I tried the purestep motion and love them so ordered the walking ones. My only regret is I followed the size guidance and it said 9.5 (I'm usually 8-8.5) and they are too big so started to be uncomfortable as not the right size. I ordered the size down for the new pair and perfect. I have worn them so not sure I can return as I am happy with the product so the " money back" guarantee doesn't really apply! I will donate to a homeless charity and order some more :-)

Nice product as advertised. Reasonably priced. Prompt delivery. Will buy again.

Comfy shoes although this particular pair seemed larger than others I've had from the company.
Delivery is quite slow to the UK

Prompt delivery. Product exactly as described. Incredibly lightweight but good tough soles. My only hesitation is whether there is sufficient support for the foot when walking. I'll find out after use!

Ordered and delivered in the time stated, was able to track delivery with notifications received

Easy system to navigate with quality product received.

I really needed comfortable and stable shoes as my balance was affected by a cast on my fractured arm. These shoes did just that. They aren't waterproof but I have other boots which are. The Purestep shoes are more comfortable than my slippers!
Delivery time was OK and I am happy with the Information on the website regarding sizing and product details.

They took a bit longer to arrive - but when they did it was definitely worth the wait!
I have M.S and do not walk well at all. I am very wary of slipping , but these shoes grip really well - no slipping and sliding. They are lightweight , very easy to put on and are very comfortable! I was so pleased with them that I ordered 2 more pairs! I would highly recommend them.😊

The product is excellent. Fit excellent. I gave 4 stars because delivery was rather long.

Lovely the shoes because I feel in control of my feet, not wobbly. I am 89years old, so need them.

I have found the shoes really comfortable and like walking with bare feet.