Puresilks Reviews 70

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the fabrics, noting that they often exceed expectations and are even more beautiful in person. Many consumers highlight the excellent customer service, appreciating the quick responses, helpful support, and effective communication, especially regarding order inquiries and shipping. The efficiency of the ordering process and the impressively fast delivery times are also frequently mentioned as significant positives. However, some people were dissatisfied with their orders, reporting issues such as incorrect dimensions, colors, or damaged items. A few reviewers also experienced significant delays in receiving their products, with some orders taking several weeks or even months to arrive. There were also instances where customers expressed concerns regarding billing and payment processes, leading to frustration.

What people talk about most

Product

Customers had positive experiences with product quality and variety. Many reviewers praised the beautiful... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are delighted with the beautiful fabrics,... See more

Order

Consumers generally express satisfaction with their orders. Many reviewers praise the outstanding customer... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast shipping, with some... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered some silk taffeta which was sold out, really good customer service they let me know and gave me the option to get something else but I opted to get something later, was really surprised how... See more

Rated 5 out of 5 stars

After customs problems in my country with the initial shipment and return to origin, the Puresilks team followed up my case and re shipped the merchandise. I've received my stripped silk tafetta which... See more

Rated 5 out of 5 stars

I think it’s the best experience for ordering fabrics. I’m so happy with the delivery, quick response and support by what’s app and of course with quality of silk and linen, which I ordered. It’s abs... See more

Rated 5 out of 5 stars

My first purchase from Puresilks, and it was great. I did have some hesitation due to a few reviews I read here, but now I'm glad I didn't cancel the order. The fabric is absolutely stunning (Brocad... See more


Company details

  1. Fabric Store
  2. Curtain Store
  3. Fabric Wholesaler
  4. Silk Store

Information provided by various external sources

Puresilks, pure silks, pure silks india, pure silks usa


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

70 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great variety of materials to choose from

Great variety of materials to choose from, they have practically almost everything you can think of! Communication via WhatsApp was responsive and fabrics suggested were of very high quality. So much so the silk curtains I ordered were a little too thick initially (I wasn’t familiar with how the ivory silk dupion + sateen lining would be), but it’s grown on me since. Ordered a separate piece of Tussar silk as well for an altar. Paid for express shipping but the loose silk was forgotten in the initial shipment. Honestly was a little annoyed as I had urgent needs for it. Puresilks responded soonest possible and kindly arranged express shipping for it. It arrived in Singapore within 48hours and to my surprise included quite a bit more cloth than the original order. It was a nice gesture and would definitely order again if I need anything customed!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful fabrics and experience

The website works great, the variety of fabrics is plenty and beautiful, they are more beautiful than the pictures and good quality. Check out secure. Shipping super fast and smooth. Great experience. I buy from Mexico City. Thank you!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality silk dupioni!

I use silk dupioni for machine embroidered tile scenes to make small wall quilts. The silk is beautiful and great quality. The colors are just as advertised! I will be back.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Stunning fabric

I bought some absolutely beautiful fabric from Puresilks. It didn't take long to arrive and was exactly as advertised. I would purchase from this company again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

I love dealing with Puresilks

I love dealing with Puresilks! The range of available fabrics is amazing, as are the prices. Their customer service is top notch and I'm always confident that what I order is quality.

9 February 2026
Unprompted review
Rated 4 out of 5 stars

Amazing customer care

From the day I placed my order the customer service was outstanding! I had ordered a design that was on back order, they reached out immediately and offered alternates as well as a date that the item is ordered would be back in stock. And when I decided to all for a refund, they have it without question and on the same day. I will definitely be ordering from them again in the future

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Delighted

This fabric is exactly what I was hoping for. It is cotton, but gossamer semi-sheer with beautiful gold threads. It will be outstanding in the party top I am planning to make.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

My clients and I love Puresilks!

I own a sewing business, Treadle Treasures, and Puresilks is my go-to for silk. The communication is fantastic and the silk is simply amazing. Shipping is super fast; arriving within a week of ordering. I place regular orders and have never been disappointed.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

lovely fabric

I purchased a wool tweed from Puresilks, and couldn't be happier with the quality! This suit tweed lays beautifully, and the colors are rich. I would recommend this company every time!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a question about one fabric I was…

I had a question about one fabric I was interested in and Puresilks got right back to me within a day. Also, I had reported to Puresilk about one fabric that didnt show the scale of the print and they immediately included a picture with a measuring tape. I was very impressed with their accomodations of their customers.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

No recommendation

Order confirmation after 3 weeks. Deleivery after 6 weeks. Contents: torn piece of velvet, wrong dimensions and colour for a piece of dupion. No answer to complaint at the store.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

I received a beautiful silk brocade…

I received a beautiful silk brocade fabric on the date it was promised. I think some magic was worked to get it to me so soon. I absolutely love it! I love making beautiful things for the people. In this instance it was a corset for a Halloween costume made for a client. I was able to incorporate a little of the fabric in the vest I made for her husband. They were over the moon with this selection.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Great fabric and excellent customer…

Great fabric and excellent customer service be patient the company is legit and it took some time for my order to arrive to Australia but it was WORTH THE WAIT, reasonable shipping price will be ordering again and again and recommending to friends as well thanks HIGHLY RECOMMEND

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

The fabric was exactly as shown in the picture and looked beautiful. The quantity matched what I ordered, and the delivery was right on time. I’ll definitely be ordering again🤗

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I want to say….

I want to say….
WOUUUUUWOUUUUUWOUUUUU

Many thaks for your support, the perfect products and especially the sending information for the custom clearences. 😉😉😉

8 September 2025
Unprompted review

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