It's not always easy to choose the right company when you've made a large financial decision such as equity release. A year ago we decided upon Pure Retirement to assist in our arrangements. Sin... See more
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Pure Retirement Ltd For Customers. Pure Retirement was founded on the belief that everyone deserves to enjoy their later years. Equity release allows homeowners to access the funds in their property so they can enjoy the retirement they deserve. Choosing to release money from your home is a big decision so we only accept applications from fully qualified equity release advisers, making sure that you receive full advice on all of your options. We follow the FCA specific financial services standards ensuring our products and services are aligned, giving you the confidence in your policy with Pure. Trustpilot is not a place for reviews with regards to equity release as a whole, but more a reflection on the service we provide as a business to our customers, that have sought to release equity from their homes as part of a guided decision-making process. We are not affiliated with advice given from your financial adviser, but simply we are the lenders for lifetime mortgages.
Contact info
2200 Century Way,, LS15 8ZB, Leeds, United Kingdom
- 0113 3660 599
- marketing@pureretirement.co.uk
- pureretirement.co.uk
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Replied to 100% of negative reviews
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Excellent service
Have used Pure Retirement twice now and both times had excellent service, very speedy & very professional
Prompt answers to my questions and…
Prompt answers to my questions and equally prompt on dealing with my request
Dealt with quickly and no fuss with a…
Dealt with quickly and no fuss with a positive outcome.
I have used them before,they are…
I have used them before,they are friendly,this time it was all done over the phone,rang me on the day and the time they said,always asked for security questions to make sure they were talking to the right person,nothing was too much trouble,explain everything that was going on.and what forms you would receive in the post.
fast and helpful
very good service and contact they…
very good service and contact they contacted me to clear up any small differences, and the transaction was quick and easy to perform They also ensured that i understood the implications of my actions giving e lots of tie to change my mind if i wished
The ease of how the transaction…
The ease of how the transaction progessed
Pure Retirement are the best
Pure Retirement answer the phone quickly and whoever we speak to is delightful, helpful and easily understood. They have always done what they say they will do when they say will do it. They really are a standard to which many other companies should aspire.
I have been very happy with my…
I have been very happy with my experience with Pure Retirement the way everything is checked out my application and the speed and service my application was dealt with. Thank You.
Five Star Experience, without doubt.
The whole experience was very easy and clear to understand. Every step was explained clearly with a kind and respectful understanding. There were regular updates of each process and short courtesy calls now and then. Everyone I spoke to was polite, friendly and had time to answer any queries or questions. They provided a smooth, hassle free service with prompt and informative responses. A Five Star experience without doubt.
Excellent communication and application…
Excellent communication and application process making the experience a positive one. Every part of the application was clearly set to make for a very good customer service experience.
Excellent service
Very good, kind people who help you every step of the way
Very straightforward and easy.
Very straightforward and easy. Pure Retirement assists every step of the way, everything is clear and concise, making our decision making easy. From then on, everything was expedited quickly with all necessary information explained as we went along.
Equity release
Easy to get hold of, check everything with you even if there i the slightest doubt about what you need. Prompt and efficient.
Evidence tells me …
Evidence tells me that Pure Retirement take a lot of care with security of their and my loan, asking lots of question repeatedly at every drawdown, even querying my signature.
Always been quick and easy
Everything was discussed step by step
Everything was discussed step by step. I was able to talk through my account and interest costs to my loan.
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