We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... See more
Company replied
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Review summary
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Reviews shaping this summary
Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... See more
Company replied
I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... See more
Helen was super helpful and communicative, which supported us around the anxieties of moving. She checked in regularly to make sure the property was ready to move in and took care with this. We feel... See more
Company replied
Company details
- Property Investment
- Apartment Rental Agency
- Property Management Company
- Real Estate Agents
- Real Estate Rental Agency
Written by the company
Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!
Contact info
The Lightwell, 61-63 Brown Street, Manchester, M2 2JG, Manchester, United Kingdom
- 0044 161 337 3890
- enquiries@pureinvestor.co.uk
- pureinvestor.co.uk
4.8
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Review of my experience
Hi Chris. It’s been the best service so far for me and I have worked with many company’s selling HMO’s. It was a pleasure meeting Karl too. Please let him know and I really hope I get to work with you again in the future. Thank you.
9 October 2025
Unprompted review
Reply from Pure Investor
Hi Thanu,
Thanks so much for your positive review of our service here at Pure Investor, and we'll make sure that Chris (and Karl!) are made aware of your feedback.
It's really good to hear your thoughts and feedback regarding our services for investors looking to purchase HMO properties. We understand that the 'due diligence' aspect of investing in an HMO is far more detailed, and as such we do try and work as closely as possible with clients looking to move into this sector.
Thanks again for taking the time out to review our services (it is genuinely appreciated), and we look forward to working with you more in the future on your HMO portfolio.
Kind Regards,
Pure - Admin
Very helpful
Helen was knowledgeable, friendly, super helpful and an absolute star throughout the entire viewing and letting process. Can't thank her enough and I'd recommend pure investor to anyone looking to move, based solely on my experience with them.
16 September 2025
Unprompted review
Reply from Pure Investor
Hi Raebriel,
Thanks so much for the great review, and I'm sure that Helen will be delighted to hear your feedback and thoughts.
We hope you enjoy your time in the property, and thanks again for taking the time out to review the services.
Regards,
Pure - Admin
A really great company
Halen was really nice to me and very helpful and kind
15 September 2025
Unprompted review
Reply from Pure Investor
Hi Lujain, many thanks for your kind review of our lettings and property management service. We'll make sure Helen is made aware of your feedback and comments.
Regards,
Pure - Admin
Helen Edwards
Would definitely recommend Helen. She was super helpful during all stages of my move and made things as simple as possible. Very friendly and was always available to help.
14 August 2025
Unprompted review
Reply from Pure Investor
Hi Louis,
Thanks so much for the great review of the lettings and property management service, and we're delighted to hear your thoughts regarding the service that Helen specifically provided you. We'll make sure that Helen is made aware of your comments.
Thanks again for getting in touch, and we look forward to working with you moving forward.
Kind Regards,
Pure.
The staff was supportive all through…
The staff was supportive all through the application process. Helen and Matthew made it easy for me.
22 July 2025
Unprompted review
Reply from Pure Investor
Hi Titilola, thank you for your positive review of the lettings and property management service, it's really appreciate and we'll make sure that your feedback is passed on to both Helen and Matt.
Kind regards,
Pure Investor - Admin.
Matthew is a very capable agent
Matthew is a very capable agent. They helped us find a high rental income tenant and kept the property in good shape without much hassle. Unfortunately the tenants have to terminate the tenancy early and there were some unnecessary misunderstanding from our side, but the whole experiences on hindsight was good.
The checkout process and the deposit handling process were peaceful, smooth and cooperative.
Matthew also managed to secured a good buy offer half way through in this difficult market.
We now decide not to use the apartment for buy-to-let, and wish to drop a line to thank Pure Investor/ Portfolio8.
18 March 2025
Unprompted review
Reply from Pure Investor
Hi Patrick,
Thank you for your kind words regarding the service Matthew has provided. We're looking forward to working with you in the future!
Kind Regards,
Pure.
Positive flat purchase
I was purchasing a flat and Viki was my point of contact. She did a great job and was relentlessly chasing up my solicitor (Ismail Khan from TLP Solicitors - GOD AWFUL, avoid if you can). Thank you for getting the purchase sorted and thank you for your patience! Would definitely recommend :)
16 May 2025
Unprompted review
Reply from Pure Investor
Hi Peter, thank you for your positive feedback, and I'm sure Viki and the team will be delighted to hear your comments regarding the service offered.
We look forward to hopefully working with you on your next investment property purchase!
Regards,
Pure - Admin.
Excellent
We have used Pure Investor to sell a number of our properties over the years and will continue to do so going forward. Mark, Chris, Matt and Vicki- Louise are genuinely nice people but more importantly know the industry and are experts in what they do. I would recommend there services to anyone looking to buy or sell an investment property, you will be looked after very well.
18 June 2025
Unprompted review
Reply from Pure Investor
Hi Daniel,
Thanks for taking the time out to write this review of our service, it's genuinely appreciated by all of us.
It's also been a pleasure working with you on the sales of all your HMO properties, and we're looking forward to working with you on more in the future!
Regards,
Pure Investor - Admin.
Excellent company to be considered
The company was very helpful in finding the appropriate property that suited my request in a very short time. Buying a property in the UK while living abroad was a smooth and easy process thanks to Pure Investor, who guided me and explained how everything works and what should be considered.
The company also helped me find a good law firm to handle the registration and even continued to communicate on my behalf after all the paperwork was completed.
Thank you, Pure Investor — and a special thanks to Mark.
18 June 2025
Unprompted review
Reply from Pure Investor
Hi Saleh,
Thanks so much for the positive review, it's really appreciated and we'll make sure that your comments are passed on to Mark and the team.
We're looking forward to working with you on your next property investment in the UK!
Kind Regards,
Pure Investor - Admin
Good experience
Mark Burn has been a fantastic, professional, responsive, and consistently delivers solid deals. Highly recommend if you're looking for reliable property support in the UK.
18 June 2025
Unprompted review
Reply from Pure Investor
Hi Chris,
Thank you for the kind review of our service here at Pure Investor, and we're delighted that you've decided to invest in an HMO property through ourselves.
We'll make sure that your comments are passed on to Mark and the team.
We're looking forward to working with you more in the future, and thanks again for taking the time out to leave this review, it's greatly appreciated.
Kind Regards,
Pure Investor - Admin.
Kowledge, Experince and Service - EXCELLENT!
Pure Investor have recently sold an investment property for me. The entire experience was excellent from start to finish. Their knowledge of the investment market and their massive investor network clearly sets them apart from a high street agent. The service from Matthew who valued the property and got me onboard, Chris who porgressed the sale and Vicky who dealt with aftersales was faultless. If I could give them six starts out of five I would. I will definitely use them again.
1 May 2025
Unprompted review
Reply from Pure Investor
Hi, many thanks for your kind review of our services here at Pure, it's always nice to hear such positive feedback, and we'll make sure to pass your comments on to Matt, Chris and Vicky. We look forward to working with you on more of your property sales in the future!
Regards,
Pure Investor - Admin
Fantastic service
Fantastic service, they guys have been incredibly helpful throughout my investment and genuinely went the extra mile. I have worked with a number of companies over the years but Pure Investor have stood out with their knowledge, understanding and service. 👏
12 May 2025
Unprompted review
Reply from Pure Investor
Hi Rick, many thanks for your wonderful review of our services here at Pure Investor, it's always nice to hear independent validation of what we're doing with clients, and the service levels we're looking to achieve.
We look forward to working with you on your future investments!
Kind Regards,
Pure Investor - Admin
It's been 4 months still no deposit i…
It's been 4 months still no deposit i mean the incompetence is WILD! Then after I had called them daily for months they turn around and are trying to take a huge amount of money from my deposit. I have told them holding my deposit is illegal and what they are doing Is morally wrong but there not organised I have come to know there operation its a mess. Going to out a review out everywhere and spread as far as I can do to watch out!
12 May 2025
Unprompted review
Reply from Pure Investor
Dear Hamish,
First foremost, thank you for taking the time out to discuss this issue on our call last night. It's greatly appreciated, especially given the circumstances.
As I mentioned on our call, prior to us speaking I'd taken time to understand the situation fully, and having now done so, in this instance I feel we've unfortunately fallen below the high standards we set ourselves.
The reality is that there were significant delays in various parties coming back to us regarding the issues in the flat, however this was not relayed to you in our usual timely and efficient manner. The fact that people were delayed in responding to us does not excuse us not providing you with relevant updates on progress and developments relating to the issue.
I understand that the issues relating to the deductions from the deposit have now been resolved to your satisfaction, but please do let us know if this is not the case.
Once again, please accept our apologies, and we wish you the very best with your upcoming nuptials.
Regards,
Pure Investor - Admin
Chris has been fantastic in his help to…
Chris has been fantastic in his help to find our son the appropriate apartment and not only made a great success but a great experience
14 March 2025
Unprompted review
Fantastic service
Mark Burns has really made the experience of dealing with Pure Investor fantastic. He has been extremely transparent and accommodating. His communication has been spot on too. I would highly recommend using them.
28 February 2025
Unprompted review
Chris was very helpful and informative…
Chris was very helpful and informative was a pleasant experience
10 February 2025
Unprompted review
Reply from Pure Investor
Dear Koray, many thanks for taking the time out to review our service here at Pure Investor, it's always good to hear feedback from our clients. It's also good to hear back from investors who are new to our service, so we'll make sure to pass your comments back to the sales team who I'm sure will be delighted.
Kind Regards,
Pure - Admin.
Great Experience
First time I am working with Pure Investor. Great service and experienced team. I want to mention Chris Murgatroyd who is currently working with me, big thanks to Chris for his professionalism/ great customer service.
Best Regards, Tigran
5 February 2025
Unprompted review
Reply from Pure Investor
Hi Tigran, many thanks for your review of our service, which is greatly appreciated. We'll also make sure to let Chris and the sales team aware of your feedback which I'm sure they'll appreciate.
Regards,
Pure - Admin.
The best!
I’m really glad I worked with Pure Investor. Their expertise made what could’ve been an overwhelming experience much smoother. If you’re a first-time buyer (or even if you’ve bought before), I would definitely recommend working with this excellent team—choosing someone who understands your needs and communicates well, it can save you time, money, and a lot of stress. I recommend this team over and over again and the level of professionalism I found was exactly what I was searching for.
Thank you Chris, Marc, Matt and Viki!
18 December 2024
Unprompted review
Reply from Pure Investor
Hi Joe,
It's good to hear from you, and I hope things are well.
Many thanks for leaving such a positive review of our offering and service, it's genuinely appreciated by everyone on the team.
We're looking forward to keeping you updated on the progress of the build of the apartment through to completion and subsequently renting it out for you.
We hope you enjoy the break, and we're all looking forward to working with you on additional investments in the future.
Regards,
Pure Investor - Admin.
I had a fantastic opportunity working…
I had a fantastic opportunity working with the team at Pure investment. The team was fantastic, securing me the right property, taking time to understand my requirements as in investor. Chris are team managed the entire relationship and transaction from end to end making life easy for me and hassle free. Chris and team were very professional as well as a very friendly team always available to discuss any of my concerns and also liaising with existing owners and tenants to ensure a smooth transition.
I will certainly be using their services and highly recommend them as an investment boutique for future investors.
Thank you Chris and Team
Jones
27 November 2024
Unprompted review
Reply from Pure Investor
Hi Jones,
Many thanks for your kind review of our service here at Pure Investor, and we'll make sure to make Chris, Viki and the team aware of your positive feedback and review.
We're really pleased that the service has worked so well for you, and we're looking forward to working with you again in the near future!
Kind Regards,
Pure Investor - Admin.
Mark is really helpful and takes care…
Mark is really helpful and takes care of getting any concerns cleared. Currently at final stages of the purchase. Wish Mark and Viki the best.
29 November 2024
Unprompted review
Reply from Pure Investor
Dear Fahad,
Many thanks for taking the time out to provide this positive review of our service here at Pure Investor. We'd also like to say that it's been a pleasure working with you, and we hope that we're able to work with you on many more investments in the future.
We'll make sure that your comments are passed on to Mark directly.
Regards,
Pure - Customer Services.
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