We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Helen Edwards really help us a lot getting our new flat at worthing. She always answers all our quiry and confusions. Were really happy for her work to make things speed up. Great team and really reli... See more
Company replied
I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... See more
Helen was super helpful and communicative, which supported us around the anxieties of moving. She checked in regularly to make sure the property was ready to move in and took care with this. We feel... See more
Company replied
Company details
- Property Investment
- Apartment Rental Agency
- Property Management Company
- Real Estate Agents
- Real Estate Rental Agency
Written by the company
Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!
Contact info
The Lightwell, 61-63 Brown Street, Manchester, M2 2JG, Manchester, United Kingdom
- 0044 161 337 3890
- enquiries@pureinvestor.co.uk
- pureinvestor.co.uk
4.8
Excellent
277 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional Service
Helen at Pure City Living had been exceptional in helping to sort the rental of my city apartment. The communication from her was timely, friendly and accurate. A great experience and service. Thank you.
17 December 2025
Unprompted review
Reply from Pure Investor
Hi Louise,
Many thanks for your review of our lettings and property management service. Clear communication is something we will always try and provide with both our landlords and tenants, and it's great to hear that this has led to a positive experience for you.
We're also delighted that we managed to rent out your city centre (it really is beautiful!), and we're looking forward to working with both yourself and Gary moving forward.
Kind Regards,
Pure - Admin.
A serious and highly successful company…
A serious and highly successful company providing a terrific service: thank you. I’ve been working with Helen and the rest of the team at Pure Investor to let my property - which is not an easy task given it is just one week before Christmas. From photography, to advertising, to holding the viewings (a terrific number given the time of year) right through to negotiations and management, Helen and the whole team have been professional, effective and reliable throughout. I am so glad that I went with Pure Investor: thank you!
17 December 2025
Unprompted review
Reply from Pure Investor
Hi Anita,
Many thanks for the positive review of our lettings and property management service. We also (genuinely) appreciate you putting your faith in us as a business from the outset. It was great working with you on this, and we're all delighted to have achieved such a positive outcome.
Once again, many thanks from Helen and the lettings team, and we're looking forward to working with you on the next stage!
Regards,
Pure - Admin
Recommended company
Finally found a good company who provides excellent service. After trying few other similar companies where always hidden charges pop up and sale doesn't go through Pure Invest provided straight forward service. Good communication, no surprises about hidden charges and every question answered and smooth process. Highly recommended.
17 December 2025
Unprompted review
Reply from Pure Investor
Hi Edgar,
Many thanks for your positive review of our service, and we're delighted that your first investment through Pure Investor has gone so well. We'll make sure that your feedback and comments are passed on to Chris and the sales team, and I'm sure they'll be delighted to hear it.
Thanks again for choosing to purchase through us here at Pure, and we look forward to working with you again in the future!
Regards,
Pure - Admin
Fantastic support throughout our…
Fantastic support throughout our property purchase.
Mark ensured that the continuous flow of information was in place at all times of the purchase.
We will definitely be using pure investor for our next investment property search and purchase.
Definitely recommend!!
Chris B Hampshire
28 November 2025
Unprompted review
Reply from Pure Investor
Hi Chris,
It's been a pleasure working with you and Liz throughout the process, and thanks again for choosing to use our services here at Pure.
We're very much hoping to work with you both again at some point in the future!
Have a great Christmas and New Year!
Regards,
Pure - Admin
Jaya is like a little shining star!
From the get go the staff at Pure were friendly, helpful and wanted to get the sale done.
Matthew was the first point of contact and although a little overzealous with the initial pricing, we were able to find a more realistic middle ground.
The next point of contact was Jaya and she really shined! She went above and beyond to ensure the sale went through and was always on the other end of a WhatsApp or phone call if we needed her.
The only reason I haven't given the full 5 stars is due to the Sales Progression Manager. Upon introducing herself to us, she copy and pasted a generic email with the wrong details on, spelt my name wrong on a couple of occasions and ignored my request for a memorandum of sale.
After that we dealt with Jaya and the transition went as smoothly as it could, despite us being in out of comms for the latter end of the sale.
30 September 2025
Unprompted review
Reply from Pure Investor
Hi Geraldine,
Many thanks to the review of our service, and we'll look to take all the feedback on board.
I think this sale was very much a collective effort, and testimony to this was that this was actually the fastest HMO we've seen this year at just 6 weeks from reservation through to successful completion of sale!
Many thanks for choosing to use our services to sell your HMO through us, and we look forward to working again with you in the future. We'll make sure to let Jaya know your feedback and comments, and I'm sure she and the rest of the team will be delighted to hear it.
Regards,
Pure - Admin
⭐⭐⭐⭐⭐ Outstanding Lettings Service — Highly Recommended!
I’d like to give a huge thankyou to Helen for her outstanding service throughout the entire lettings process. She has been nothing short of exceptional — incredibly professional, attentive, and genuinely committed to making everything as smooth and stress-free as possible.
Her communication is always prompt and friendly, and she consistently goes above and beyond in every situation.
Thank you so much, Helen — your dedication and support have made such a positive difference.
— Sarah Jane (Lettings)
8 December 2025
Unprompted review
Reply from Pure Investor
Hi Sarah Jane,
Many thanks for your review of our lettings and property management service here at Pure. We'll make sure that your comments and feedback are passed on to Helen and the team in lettings, and I'm sure they'll be delighted to hear it.
We're looking forward to working with you increasingly in the future!
Regards,
Pure - Admin.
Helen has been super helpful
Helen has been super helpful, and has offered spot on advice regarding renting my apartment in Manchester.
Helen has sourced and vetted tenants quickly, and she is also lovely to work with.
8 December 2025
Unprompted review
Reply from Pure Investor
Thank you for your positive remarks regarding our lettings and property management services, and I'm sure Helen will be delighted to hear such positive feedback.
We will always try and provide more detailed advice for our landlords, especially as a high percentage live a distance from the property itself. We understand that getting a good tenant is only one aspect of the service, and feedback and input from 'boots on the ground' can often make a genuine difference, leading to a far more successful tenancy for all parties.
Regards,
Pure - Admin.
Excellent service from Helen
I have been consistently impressed with Pure Investor Housing agent Helen.
Their team is highly professional, proactive, and exceptionally responsive to both my needs as a landlord and the tenants' needs.
They make the whole process completely stress-free. I highly recommend Pure Investor Housing to any landlord looking for reliable, top-tier management.
8 December 2025
Unprompted review
Reply from Pure Investor
Hi Norbert,
First and foremost, thank you for taking the time out to review our lettings and property management service here at Pure, your comments are greatly appreciated.
We're also delighted that we managed to get your property successfully tenanted. The tenants are great, so we're really looking forward to continuing working with you all moving forward!
Many thanks, and we'll make sure to pass your comments and feedback back to Helen and the team on Lettings and Property Management.
Kind Regards,
Pure - Admin.
The worst service
The worst service I’ve experienced in 9 years of full-time property work.
Pure Investor delivered a level of service that genuinely shocked me.
Communication was non-existent.
“Lack of staff” was used as a constant excuse for basic failures.
Information given was misleading.
Calls were ignored, even when I offered to visit in person to progress the matter.
For a company positioning itself as an investment specialist, this behaviour is completely unacceptable. As someone who networks weekly and runs a large property community, I feel a duty to warn others: this was, without question, the poorest experience I’ve had in a property transaction.
Be extremely careful before engaging with this firm.
28 November 2025
Unprompted review
Reply from Pure Investor
Dear Gavin,
Many thanks for your review of our service. Please rest assured, regardless of whether the feedback of our service is positive or negative, we will always look to learn from our clients experiences with us. Having now had a chance to look through the points raised, we thought it best to try and respond to the individual points you have raised:
Lack of Communication
You have stated that our communication was 'non-existent.' Having looked though the email exchanges over the period from the 12th June to the 3rd December, our Sales Progressor sent 29 emails to you and your brother to provide feedback and updates on the process. In addition, your solicitors were sent 38 separate emails, several which either yourself of your brother were included on. We are currently speaking with our telecoms providers with a view to providing details on the numbers of calls made to both yourself or your brother and your solicitors. Outside of the sales progression team, it appears as though a number of other team members also sent emails to you to provide additional updates. We will be providing copies of all emails to the Content Integrity team at Trustpilot for independent verification on this.
Information Given Was Misleading
If you feel any information we provided during our updates was misleading we apologise; however I would ask you to please provide some more details on this, ideally to the content integrity team at Trustpilot as well as ourselves. Again, we will always look to learn from our client feedback, both positive and negative, so the more information you can provide on this would be appreciated.
Meetings Declined
I do appreciate that were looking to meet up at property event you were attending in Manchester. This was indeed unfortunate that we were unable to attend the event, and we would like to apologise for that. We would never normally look to avoid meeting a client in person (quite the opposite!), but I hope you would understand that the team member in question was unavailable on the time of the event and was therefore unable to attend.
From looking at the wider process, I think one of the key issues during the process was your requirement to sell the separate parcel of land concurrently to the sale of this property. We understand that the time constraints on this separate sale (not through ourselves) added an additional level of complexity which resulted in the solicitors having to undertake additional due diligence before completing on the sale. Unfortunately, this did result in the sale taking slightly longer than would otherwise be the case. I hope you would understand that we would fully respect the solicitors wanting to carry out their additional due diligence for both parties, and as such is outside of the agent's control.
On a final note, I would like to address your request to sell other properties through us, which we declined. Please understand, we will always look to provide a good product or property to our buyers, and as part of this there are some classes of property which we have chosen not to include on our portfolio. We appreciate that you may now look elsewhere to market these and fully respect this.
I hope that the above feedback address the comments raised, however if not, please do feel free to get in touch.
Pure - Admin
Helen was amazing helping me and my…
Helen was amazing helping me and my friend out getting a flat that we truly wanted , thanks to her she made this happen with her mighty work.
24 November 2025
Unprompted review
Reply from Pure Investor
Hi Alfie,
Thanks so much for your positive feedback regarding our lettings and property management services here at Pure, and I'm sure Helen and her team will be delighted to read such a positive review.
We really hope you and your friends enjoy your new property, and we look forward to working with you throughout your tenancy with us.
Regards,
Pure - Admin
My experience getting a flat
Viewed the flat 5 days ago and we oready are signing papers, Helen was lovely and making sure every detail of the flat was shown. She was also fast and helpful with the documents.
19 November 2025
Unprompted review
Reply from Pure Investor
Hi Jake,
Many thanks for taking the time out to review our lettings service here at Pure, it's genuinely appreciated and we hope you're enjoying your new property.
We'll also make sure that Helen is made aware of your positive feedback, and I'm sure she'll be delighted to hear it.
Regards
Pure - Admin
Proactive management from Helen!
Helen was very quick to respond and react to an urgent request regarding our flat. We were very appreciative of her proactive approach and great communication - thank you!
20 November 2025
Unprompted review
Reply from Pure Investor
Hi Gabriella,
Thanks so much for the positive review of our services here at Pure, and we'll make sure that Helen and the rest of the lettings team are made aware of your positive feedback!
Also, we hope you're both enjoying your new apartment in Manchester city centre. Coming up to Christmas is a great time to be in the city, so we really hope you enjoy it!
Regards,
Pure - Admin
So happy about the communication…
So happy about the communication skills, better customer satisfaction and professional conduct. Helen Edwards I will choose you over and over again for the satisfaction you gave me on this property I have acquired
13 November 2025
Unprompted review
Reply from Pure Investor
Hi Agyaoo,
Thanks so much for the positive review of our lettings and property management service here at Pure! We'll make sure to let Helen know, and I'm sure she'll be delighted. She works exceptionally hard for all our clients, and positive feedback like yours is genuinely valued and appreciated!
Regards
Pure - Admin
Professionalism from start to finish.
Professionalism from start to finish.
Constant updates and chasing parties involved. Realistic valuations.
Nice people to chat to.
Would definitely recommend them.
16 October 2025
Unprompted review
Reply from Pure Investor
Hi Sacha,
It's good to hear from you, and thanks again for choosing to work with us on the sale of your HMO in Cambridgeshire.
I know this was a longer process, and I think all the team where involved in this sale at the various stages, so it's really good for everyone to hear your thoughts and feedback.
Hopefully we're able to work with you again at some point in the future!
Kind Regards,
Pure - Admin.
Appreciate the time given and listening…
Appreciate the time given and listening ears…
Good communication and fast answering processes
16 October 2025
Unprompted review
Reply from Pure Investor
Hi Tope,
Thanks for your positive review of our lettings and property management service, and we'll make sure Helen is informed of your feedback.
We wish you the very best of luck in your new home, and we look forward to working with you in the future!
Regards,
Pure - Admin.
Great working with Jaya
Great working with Jaya, enhanced the whole investing process like a boss
14 October 2025
Unprompted review
Reply from Pure Investor
Hi Danny,
Many thanks for the review of the service you've received from Jaya, and thanks also for choosing to work with us here at Pure Investor on your buy-to-let investments. We're all looking forward to working with you moving forward.
Regards,
Pure - Admin
Mark and the team at Pure investor are…
Mark and the team at Pure investor are fantastic. They are very knowledgeable and friendly. They want the best for their clients and look to work with them to ensure they achieve their goals.
14 October 2025
Unprompted review
Reply from Pure Investor
Hi Lisa,
Many thanks for taking the time out to review our services here at Pure Investor, it's genuinely appreciated. It's been a pleasure working with you over the past few months, and we're looking forward to working with you and your team moving forward.
We'll make sure that your comments and positive feedback are passed on to Mark and the rest of the team.
Regards,
Pure - Admin.
I was really impressed with the whole…
I was really impressed with the whole service from start to finish and the renewal process. I would highly recommend the company.
1 October 2025
Unprompted review
Reply from Pure Investor
Hi Elizabeth,
Many thanks for your positive review of our lettings and property management service. It's always good to hear feedback from our landlords such as yourself.
We'll make sure to pass your comments on to the lettings team, and I'm sure they'll be delighted with the feedback.
Kind Regards,
Pure - Admin
Excellent services
Its been an awesome experience working with PI. They are reachable, and respond promptly to enquiries. Its been a delight working with them. Cheers
13 October 2025
Unprompted review
Reply from Pure Investor
Hi Yandy,
Thanks so much for taking the time out to review our lettings service, and we'll make sure to let Helen know your positive feedback, I'm sure she'll be delighted to hear this from you.
On behalf of all the team here at Pure, thank you for choosing to use our lettings service, and we wish you the very best for the future in your new property.
Regards,
Pure - Admin
Excellent service by Pure team.
Excellent service by Chris, Matt and Viki-Louise! From initial valuations till completion, I’ve found them very responsive, honest and utterly professional. They clearly know what they’re doing and have the portfolio of buyers to back it up - can’t ask for more as a seller. When they say they have interests, you can 100% trust those are genuine. I would highly recommend their services.
10 October 2025
Unprompted review
Reply from Pure Investor
Hi Dammy,
Thanks so much for taking the time out to review our services here at Pure Investor. It's been a pleasure working with you on the sales of our buy-to-let portfolio (I think we've successfully sold two properties for you so far), and we're looking forward to working with you more in the future.
We'll make sure that Matt, Chris and Viki are all made aware of the positive feedback, and I'm sure they'll be delighted.
We're all looking forward to working with you more in the future!
Kind Regards,
Pure - Admin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.