Pure Heating & Renewable Solutions Reviews 

64
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Recommended. Very professional from start to finish. When he first came to check out my house, Ricky brought a useful information package, which enabled me to choose exactly what components would be... See more

Company replied

Rated 5 out of 5 stars

Pure Heating solutions go above and beyond to provide customer satisfaction. Ricky Wray instantly put us at ease talking through our options and giving us expert advice. There was absolutely no rush o... See more

Rated 3 out of 5 stars

Really nice sales guy, not pushy, but confident. Fast installation, again really nice installers, Downside, carbon monoxide alarm not fitted, faulty thermostat, repeatedly called , still not resolved,... See more

Company replied

Rated 5 out of 5 stars

Very competitive quote. Ricky and Nikki allied all my fears with personable customer service in answering all my questions. Installation carried out by Kieran to the highest standard and duty of care... See more

Company details

  1. Boiler and Heating Service
  2. Boiler Supplier
  3. Heating Contractor

Written by the company

Pure Heating & Renewable Solutions are the leading boiler, cylinder, heating & air source heat pump installation company in the South East. Our company culture is based around common sense, customer centric ethos which influence everything we do. Whether its a new boiler, cylinder or ASHP that you are considering. Get in touch with us on 02080504989 to find out more. Currently serving: The Bromley, Dartford, Kent, maidstone, Tonbridge & Malling, Gravesham, Swale, Croydon and surrounding counties.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.6

All reviews

(64)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

BOILER REPLACMENT

Really nice sales guy, not pushy, but confident. Fast installation, again really nice installers, Downside, carbon monoxide alarm not fitted, faulty thermostat, repeatedly called , still not resolved, 4 weeks later.

13 December 2023
Pure Heating & Renewable Solutions logo

Reply from Pure Heating & Renewable Solutions

Hi Jacqui, Thanks for the positive comments, we appreciate you taking the time to leave feedback. We’re always looking to improve in any way possible and are sincerely sorry this hasn’t been dealt with in a timely manner. We will be in touch shortly in regards to this.

Rated 4 out of 5 stars

Great service

Very pleased with the service and the speed of installation. The price was very competitive

20 December 2023
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Reply from Pure Heating & Renewable Solutions

Hi there Valerie,
Thank you so much for your positive review, your feedback means a lot to our team.
All the best,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

Excellent and Professional service

Excellent and Professional service. The team were polite, efficient, very friendly and attention to detail with the service provided
Thank you

9 December 2023
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Reply from Pure Heating & Renewable Solutions

Hi Usman,
Thank you for choosing us and for the amazing 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we provide.
Kind regards,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

John was very polite and helpful clean…

John was very polite and helpful clean and very efficient in the way he worked I’m a retired Toolmaker so I was trained in look and learn as an apprentice and as an engineer you are always watching and learning. All in all John is a very good technician!

6 December 2023
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Reply from Pure Heating & Renewable Solutions

Hi David,
Thank you for your review! We sincerely appreciate your business and your great feedback, we will be sure to pass this on to John!
All the best,
Pippa- Pure Heating Solutions after care team

Rated 5 out of 5 stars

Competitively priced installation

Everybody was extremely professional: sales, customer services , installer. Job was completed to high standards , Rubbished was cleared, floor were protected.

14 November 2023
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Reply from Pure Heating & Renewable Solutions

Hi there,

Thank you for taking the time to leave us such a great review. We are so pleased you are happy with the service provided and we appreciate your support and trust in us!

Your 5-star review serves as a constant reminder of why we love what we do!

Warm regards,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

Professionalism

Professionalism, knowledge, quickness, tidiness and more.

9 November 2023
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Reply from Pure Heating & Renewable Solutions

Hi Jim,
Thanks so much for taking the time to leave us a 5-star rating, it’s much appreciated!
All the best,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

John was so good he was on time and…

John was so good he was on time and extremely efficient

15 November 2023
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Reply from Pure Heating & Renewable Solutions

Hi Wendy,
Thank you for your great review, we will be sure to pass this on to John!
We’re so glad you are happy with the service provided.
All the best,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

Sam and alf were amazing

Sam and alf were amazing. Installed our new boiler even moved it to somewhere different all within a day and a half. Very reasonable prices and very clean and tidy. We had a small problem with one of the radiators that was sorted the very next day. Would def recommend.

11 November 2023
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Reply from Pure Heating & Renewable Solutions

Hi Kelly,
Thank you so much or your amazing review, at Pure Heating Solutions we work hard to provide a high quality service to every customer, We will be sure to share this feedback with Sam and Alfie! They will be delighted.
All the best,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

So today a lovely young man named John…

So today a lovely young man named John came to fit my new boiler, he was so efficient professional and clean I cannot praise them enough they quoted for the boiler on the 13th November and fitted on the 14th November thank you so much amazing service x

14 November 2023
Unprompted review
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Reply from Pure Heating & Renewable Solutions

Hi Wendy,

Thank you for taking time the time to share this great review, We really value your time and always stride to provide a fast and efficient service. We are so pleased to hear that the work was provided in a timely manner and we will be sure to pass the feedback on to John!

All the best,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

The speed that Ricky attended to review…

The speed that Ricky attended to review requirements was unexpected but much appreciated as no heating or hot water. The team who undertook the installation 3 days later on the Saturday were on time, friendly and respectful to the home thank you Sam and Alfie and did not leave until the boiler was in full operation. Works were carried out 28th October 2023. Highly recommend Pure Heating Solutions

28 October 2023
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Reply from Pure Heating & Renewable Solutions

Hi Mark,
We really appreciate you taking the time to leave us a 5 star review! Thank you for your kind words! The team will be delighted.
Kind regards,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

Just had my boiler installed

Just had my boiler installed, Great service and customer care all round. From Nikki arranging a surveyor - Ricky and engineer John. John did a fantastic job in installing my boiler, professionalism, polite and efficient. Would highly recommend Pure Heating Solutions to anyone.

8 November 2023
Unprompted review
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Reply from Pure Heating & Renewable Solutions

Hi there Mimi,
Thank you so much for your positive review, your feedback means a lot to our team.
All the best,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

Recommended. Happy to have chosen Pure Heating Solutions

Recommended. Very professional from start to finish. When he first came to check out my house, Ricky brought a useful information package, which enabled me to choose exactly what components would be installed. Useful payment options. After care has been important when a few adjustments were needed.
I chose Pure from among a number of other companies who visited and gave me quotes and I am pleased that I did so.

7 October 2023
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Reply from Pure Heating & Renewable Solutions

Hi Janeve!
We are so pleased that you chose us among other companies, more importantly we’re over the moon that you’re happy with the service provided.
Thank you for your great review we will be sure to pass the feedback onto our team!
Kind regards,
Pippa- Pure Heating Solutions aftercare team

Rated 5 out of 5 stars

Glowworm Boiler Installation.

Initial assessment done in a nice professional manner with really good sound advice by Ricky.Prices given very competitive.
Installation done by Sam was excellent.Workmanship top notch.
All working nicely with Hive controls.
Would recommend this company to others.

23 August 2023
Rated 5 out of 5 stars

Superb service all through our boiler…

Superb service all through our boiler replacement.
Ricky came to our house and took time to work out what we wanted and told us how much it would cost without any pressure.
The installation was carried out by Sam on time and completely satisfactory. Hot water only working at present, UK summer temperatures are high so no need for central heating.
Looking forward to reduced heating costs compared to our old boiler, a Potterton Kingfisher we should have replaced ages ago.
All through the process Pure Heating have been easy to contact and their work on the day and costs have been superb.
Highly recommended and we will use them again for the hot water tank replacement. (We did not want a combi boiler)

14 August 2023
Unprompted review
Rated 5 out of 5 stars

John and Ricky have both been great

John and Ricky have both been great, good effort, and went the extra mile to get everything sorted, especially John who managed to get a very awkward pipe run through to where it needed to be. Would highly recommend.

20 August 2023
Rated 5 out of 5 stars

Our Boiler,our luck.

Easy to understand what they are saying.They make it so relaxing so we did not worry by the step by step way they take us through.Ricky seemed a very good company person that did not put any pressure on us.John was very good also,never stopping from beginning to end and did a superb job.We would recommend them to anyone.Both very chatty and fun to talk to.Thank You both. P.J.Dolan.

14 August 2023
Rated 5 out of 5 stars

Great service

Punctual, pleasant, efficient, very tidy and fully explained system and how to get best economy.

9 August 2023
Rated 5 out of 5 stars

Boiler fitted by Pure Heating Solutions Ltd

We found them extremely helpful regarding choice of boiler and from date of enquiry to installation was very speedy. Spent time familarising us with the app and the controls of the boiler. Similar price to other companies. We have only recently had this installed but very pleased so far.

15 July 2023

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