I really appreciate the quality of the gym, the clean environment, and the well-equipped facilities. Overall, it’s a great place to work out. However, today was my first training session, and as a beg... See more
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I've been a member for about 8 years now. The gym is generally well-equipped. However, in the past year, it has gone from being nice and clean to downright gross. The center is pretty awful. Equipment... See more
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I have been a member for over a half year with Pure Gym. In September 2025 I told the staff at Pure Gym Esbjerg several times that I would like to pause the membership. As response I onl... See more
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Puregym more or less has everything you need It also looks really modern and has inviting atmosphere and it’s more so easily accessible in many places so it’s great. I don’t have much to complain abou... See more
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Company details
About PureGym Danmark
Written by the company
TræningsinspirationPersonlig træning
Holdtræning
Bliv medlem
Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
Danmarks største fitnesskæde
Vores mission er at gøre befolkningen sundere, og det ligger dybt i vores DNA, at der skal være plads til alle. Derfor kan du i PureGym hver dag træne i et center i nærheden af, hvor du bor, arbejder eller opholder dig.Vi stræber efter at tilbyde det, der skal til for at skabe en sund krop via et stort udbud indenfor fitness og hold. For os handler fitness ikke bare at være fit, men om sundhed i bredeste forstand. Derfor tilbyder vi vores medlemmer en verden af træningsmuligheder med noget for alle, uanset om du træner for at tabe dig, komme i bedre form, blive stærkere eller blive strammet op.
Fordele i PureGym:
- Fitnesskæden med flest centre i Danmark
- Et stort og varieret holdudbud med fx Stram Op, Yoga, Bike, Cirkeltræning, Jam, Step og Boksning
- Adgang til Bodytracker, der måler vægt, BMI, muskelmasse og fedtprocent
- Fri adgang til vores fitness app, hvor du blandt andet kan lave dit eget træningsprogram, booke hold og deltage i challenges
- Mulighed for køb af vand, energidrikke og proteinberigede produkter i alle centre
- Mulighed for personlig træning
- PureGym tilbyder flere typer medlemskaber, både med og uden hold og med adgang til dit lokale center eller til flere centre i landet
- Mulighed for at købe ALL-IN, hvor du hver dag kan trække et produkt i automaten og frit vælge imellem proteinbarer og -drikke, energi- eller sportsdrikke samt kolde kildevand. Produkterne er fra FNCTNL, og hver måned har vi et gæsteprodukt.
Contact info
Denmark
- puregym.dk
3.1
Average
7K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Puregym sucks and is a big scam
30 September 2024
Unprompted review
Reply from PureGym Danmark
Hi Palle!
I'm sorry that you feel that way!
We'd appreciate it if you could write to us at medlemsservice@puregym.dk to explain the experience you've had with us.
We would love to change your mind🙏
Have a great day!
Best regards,
Nina / PureGym
Good atmosphere
I recommend the gym in Frejasvej in Hillerød, the atmosphere is very cosy, it's not too busy and I feel comfortable there
15 September 2024
Unprompted review
Reply from PureGym Danmark
Hi Stephanie!
Thank you so much for your kind recommendation!
We're delighted to hear that you enjoy the cosy atmosphere at our gym at Frejasvej in Hillerød and that you feel comfortable working out here.
It's great to know that the space isn't too busy for you, and we appreciate you being part of our community.
Have a great day!
Best regards,
Nina / PureGym
No response from customer service through mail
My son uses the center, I got billed extra for not paying on time. However I have written customer service in advance to inform them why the payment was late and that since my card was stolen and I hadn't been able to come to the center to register a new card due to travel. And It's not possible to register a new card online. I never heard back from customer service while they kept adding more to my bill. With all other services a customer service gets back to you ASAP and helps to work it out.
10 September 2024
Unprompted review
Reply from PureGym Danmark
Hi Bianca
Thank you for your review.
I am very sorry to hear that. It sounds like there has been a mistake since you have not heard back from us, as we currently have a response time of 2 days. Would you please send your case number that you received when you wrote to us? Then we will make sure to look into your case. You can write to us at email: medlemsservice@puregym.dk
You can also register your new card on Mit PureGym on our website here: https://www.puregym.dk/. If that doesn't work, we can also help you through mail, our livechat or at the reception in the gym.
Have a nice day
Best regards
Amalie / PureGym
God BIKE time
9 September 2024
Unprompted review
Reply from PureGym Danmark
Hej Karl
Tak for din anmeldelse⭐
Fedt at det har været en god biketime! Vi glæder os til at se dig igen🙌
Rigtig god dag
De bedste hilsner
Amalie / PureGym
Reply from PureGym Danmark
Hi Amdi
Thank you for your review⭐
I'm so glad to hear this!
Have a nice day😊
Best regards
Amalie / PureGym
Lergravsvej - No action for all-time locked lockers
I am using the Lergravsvej gym and i like the space and equipment. The problem is some members just leave their locks on the lockers and never take them out (as those lockers belong them personally).
In the gym rules written on PureGym webpage it says:
"Members are asked to only use the lockers for the duration of their training session. Lockers will be emptied at night and members items removed to lost property. Padlocks may be broken to gain access and will not be replaced by Pure Gym."
But no action is being taken for the last 4 months period. They are still locked and out of use.
I have contacted with PureGym many times, since this May, each time the answer was 'they will let the gym manager know about this problem'. But again, nothing happens, and there are many lockers are not available because of the members keeping their locks on all the time, and the gym does not do anything to solve this problem. (once i have been told that the bolt cutter is stolen - 3 months ago). It is very sad to see that they cannot follow their own rules and taking no action - I guess the anwer to this review will be again the same - "we will contact with the gym manager about the problem".
28 August 2024
Unprompted review
Reply from PureGym Danmark
Hi Erdem
Thank you for your review.
We apologize for this situation and will make sure to take a look at this asap. We hope that you see an improvement very soon.
I wish you a great day.
Best regards
Amalie / PureGym
Fantastisk center at træne i
26 August 2024
Unprompted review
Reply from PureGym Danmark
Hej Mathias
Tak for din anmeldelse🙌
Så fedt at høre, at du er glad for dit center! Det sætter vi stor pris på😊
Vi ser frem til at se dig i centeret igen.
De bedste hilsner
Amalie / PureGym
Misleading Practices and Poor Customer Service at PureGym
I am extremely disappointed with my experience at PureGymthat were clearly marked as "All-in" when I selected them. I was repeatedly charged for items after having All-in supscription for severall month and I was aware that I will be charged if the product do not this tags. It was a mistake by the pure gym branch to remove the All-in tags from the producs who where not part of campaign anymore, so I was charged based on their faults!!!
Despite bringing this to their attention, I was told that these items weren’t part of the All-in offer and was essentially blamed for not checking the product range online!!! How ridiculous!
PureGym is either careless with their signage or deliberately misleading their members. Either way, it’s unacceptable to make members pay for their mistakes. When I tried to resolve the issue, their customer service was unhelpful and refused to credit me for the incorrect charges. This is not just frustrating—it's fraudulent.
To anyone considering joining PureGym, be wary of their shady practices and lack of accountability. I expected better from a company of this size, but clearly, they prioritize squeezing money out of their members over providing honest and reliable service.
Avoid PureGym unless you want to be scammed!
30 July 2024
Unprompted review
Reply from PureGym Danmark
Hello,
Thank you for your review
I am really sorry to hear that there have been misunderstandings about which products you are allowed to take with your all in.
It is important to take products from the white machine, or the products that have a small sign underneath with "all In"
Furthermore, you can actually see which products you can take by looking at our website under "all In" where you can see which products are included in the assortment.
If you take a product that does not belong to the assortment, you will of course be charged for the product on your next bill.
Best regards
Lucas / PureGym
Declining equipment and experience
They got new equipment. It's worse than the old equipment. More plastic and cheap. Bumper plates plastic same for kettlebells. Plus equipment is made more troublesome for disabled people.
It's primarily made for men and does not take size and build of women into account. The fitness chain was better when it was still called Fitness World.
11 August 2024
Unprompted review
Reply from PureGym Danmark
Hi,
Thank you for your review
I am very sorry to hear that you think our new equipment is of poor quality. I would like to forward your feedback to the appropriate department.
Have a great day.
Oliver / PureGym
Nice gym and very good service,so…
Nice gym and very good service,so servibal personnel
7 August 2024
Unprompted review
Reply from PureGym Danmark
Hi Olfa
We're pleased to hear that you enjoy working out at our gym!🏋️♂️
A great and service-minded staff is crucial to maintain a good atmosphere and a welcoming environment🌞
Have a great day!
Best regards,
Nina / PureGym
A great gym
If you need to train and not be bothered, is the right place for you. New equipment and very chill atmosphere.
6 August 2024
Unprompted review
Reply from PureGym Danmark
Hi Sarah!
Thank you for your feedback😄
We believe Fitness is for everyone and you are welcome in the gym no matter if you want to be unbothered or a part of a fitness community🌞
Have a great day!
Best regards,
Nina / PureGym
Saya amat suka membuat latihan di pure gym odense c
I am very happy to train and do exercises at pure gym odense c, comfortable place, good ventilation and spacious place everything is enough.. I like it.
5 August 2024
Unprompted review
Reply from PureGym Danmark
Hi👋
We are so pleased to hear that you enjoy working out in our gym!
It is our goal to be able to offer great workout facilities for everyone🤩
Have a great day!
Best regards,
Nina / PureGym
Excellent gym with new equipment
This center has new equipment and some new facilities for workouts which is excellent. The staff is friendly and helpful and the people are motivating and nice to work out with. Clean and spacious. Very happy
1 August 2024
Unprompted review
Reply from PureGym Danmark
Hi Jeevan,
Thanks for your review.
Thank you so much for all the kind words!
It is important to feel welcome and motivated in our centers! 😊
Best regards
Oliver / PureGym
All the best...
30 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Dario,
Thank you for your review! I am so happy to hear that you enjoy our centers - That means a lot to us🙌
Have a nice day!
Best regards,
Frederikke / PureGym
Reply from PureGym Danmark
Hi Isiah
Thank you for your feedback.
We are sorry to hear, that you didn't have a great time at our gym.
We would love for you to elaborate your visit in an e-mail to us at medlemsservice@puregym.dk.
Then we can give the feedback to the gym, and do better next time💪
Have a great day.
Best regards,
Nina / PureGym
It was great and fun experience because…
It was great and fun experience because gym is equipped with all new equipment. You can choose different kind of exercise . Staff is willing to help if you have questions and most of all the area is neat and clean - kudos to puregym holte branch 🫶👌
1 June 2024
Unprompted review
Reply from PureGym Danmark
Hi Clyre
Thank you for your feedback!
We are pleased to hear that you enjoyed your visit at our gym in Holte!🌞
Great staff, clean facilities, and nice equipment are so important to ensure a great fitness environment.
Have a great day!
Best regards,
Nina / PureGym
Very predatory rules
Very predatory rules, trying to take as much money from you. I would never use this gym if I had any alternative close to me
22 July 2024
Unprompted review
Reply from PureGym Danmark
Hi there👋
I'm sorry to read about your experience with us!
We would like for you to elaborate on this, by writing us an e-mail on trustpilot@puregym.dk.
Then we can take the feedback into consideration.
Have a great day!
Best regards,
Nina / PureGym
Review from Romania 🇷🇴
Hi there,
My name is Denis and I’m from Romania, I love doing my workouts in this gym🫶🏻.
16 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Jackus
Thank you for your review⭐
So great to hear that you're happy with the gym and loves to workout with us🙌 We can't wait to see you again!
Have a nice day
Best regards
Amalie / PureGym
The tap water has been closed almost …
The tap water has been closed almost for a month in ishøj gym.there is no clean water in the gym, water is the most basic requirement in the gym. There is no water for drinking, we bring water from home then we can train otherwise we have to drink toilet water. That’s really bad . Pure gym . Time to look for other gym!!
14 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Du Malik
I'm really sorry to read that you haven't had a pleasant experience in Ishøj.
I've been in contact with the gym manager in Ishøj, and the gym hasn't had any problems with its water, and does indeed have clean tap wapter to drink during your workout - perhaps there's been a misunderstanding.
If you have any questions, please do not hesitate to contact the staff at the gym or contact Member Service through our website.
Have a great day
All the best,
Lucas / PureGym
Just a bad experience all over
Worst gym and customer service I have tried.
10 July 2024
Unprompted review
Reply from PureGym Danmark
Hi Elisavet,
I am very sorry to read that you had a bad experience with our service. We certainly don't want that. You are very welcome to send me a detailed email to trustpilot@puregym.dk, then I would like to look into your case.
Have a great day.
Best regards,
Liv / PureGym
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