Pure Communication Group Reviews 198

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their exceptional helpfulness, knowledge, and efficiency in understanding and meeting their needs. The service is consistently described as excellent, with people highlighting the seamless and stress-free process of switching providers or setting up new contracts. Reviewers frequently mention finding great value for money, securing deals that are significantly cheaper than competitors while offering unlimited services. The customer service team is also highly regarded for their prompt communication, attentiveness, and ability to resolve issues quickly. However, some customers reported dissatisfaction with the management of their accounts, experiencing issues such as being cut off from services prematurely or facing disruptions during network changes. A few other people also felt that the customer service declined after the initial contract signing, leading to unresolved problems and a perception of unclear or unexpected charges.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Service

Reviewers mention positive feedback about service, often describing it as great, amazing, and outstanding.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the care, skill, and... See more

Value for money

Customers consistently note positive experiences with value for money, often securing better and more... See more

Price

People report positive experiences with price, often finding competitive deals and significantly lower costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more

Rated 5 out of 5 stars

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more

Rated 5 out of 5 stars

Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , not... See more

Rated 5 out of 5 stars

I've just moved providers and went with pure Communication Group Ltd.. They were great from the very start.. The change over to the different network was straight forward and if i had any issues they... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service!

Was looking to upgrade my phone, spoke to Josh who was extremely helpful with finding me a really good deal. He made the process quick & easy with no problems at all. Highly recommend pure communication group.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Pure communication have been very…

Pure communication have been very helpful from the moment they got in touch with ourselves and sorted out a really great deal on our phones. When they emailed the contract etc they were simple and straightforward to do and return.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Surperb service and lead time

Pure communication have been absolutely superb with both their level of service and the lead time for phones. Lee and his team are always so helpful and efficient with what they do. Highly recommend.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Taylor was amazing

Taylor from Pure Communication Group was amazing! I had 8 months left on my contract and thought I’d be stuck paying a higher rate, but Taylor went above and beyond to help me get out early and find a much better deal. Really pleased with the service and support

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Steve - Baxter Plumbing & Heating

Excellent service for new business customer!
I’d been looking for a new business phone contract for a while, then I come across Lee and Pure online, I was a bit hesitant at first but after speaking to Lee several times on the phone/on email I felt so at ease with it all, not only did Lee spend a lot of time recommending different tariffs, he also took the time to to find me the right handset. One thing that really impressed me was the monthly cost, it was much better value than what the networks offered direct and to top it off Pure then covered my 5 month early termination fee from my existing provider (was literally paid into my account within an hour or so) very happy customer!!!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Chance phone call

By chance a phone call from Taylor at PCG became the perfect solution I required. My phone is my life in self employment and after years of unsatisfactory service and reception I needed a change. Taylor gave me excellent advice on changing contracts and saw through all very smooth procedure of changing over. All the way through Taylor understood what I wanted and needed and at times when I was a tad grumpy with him, he guided through. Apologies Taylor but thanks PCG. Very pleased with the service you have given me.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Query on my account

I had a phone call with Sacha today about a query on my account, I was thoroughly pleased with how she dealt with it. Very informative and ever so friendly.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Service

After continuously paying so much for our mobile packages, I was so pleased to come across pure communication! Amazing experience from start to finish.

Lee was so helpful in finding us the best package! Thanks again! (Aqua Platinum)

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Jim - regal decorating

Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , nothing is ever to much trouble for him and the rest of the customer service team are just as reliable.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Big thank you to Josh Perryman for…

Big thank you to Josh Perryman for arranging my new plan
He made sure I was happy with every detail of my plan & also found the perfect phone for me too! Will definitely be recommending to others
Thank you again!

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Great help

Wow just wow, all I can say is what a bloke Mr Lee Flynn is!! He has gone above and beyond to source me a amazing deal for my company, he’s like a breath of fresh air, always communicating with me when there’s updates and always helping out no matter how small the situation and creating a great bond, All round great service!!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Taylor at pure communication group has…

Taylor at pure communication group has been fantastic. They made switching network from three to Vodafone quick and stress free, solving the signal issue I had been experiencing. Clear communication, great support and everything was handled smoothly - highly recommend!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Pure Communications

Excellent customer service from the Pure Communication team! Special mention to Sam who promptly addressed all my questions, concerns, and queries from initial enquiry to delivery (and beyond!) via WhatsApp, email, text, or call. I am very impressed at the high level of care we received from Sam and his colleagues especially as we are a small company and our order was quite modest. Well done Pure Communications! I would have no hesitation in using your services again.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

My new business contracts with 02 were…

My new business contracts with 02 were organised very efficiently by Sam who was a pleasure to deal with. He advised me and kept me up to date via WhatsApp and phone calls all the way through the procedure and managed to get me a good deal. Highly recommended.

2 September 2025
Unprompted review

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