SUBSTANDARD and DANGEROUS toys!!!! Zipper pull was in my dogs mouth immediately! Company offers no refund or replacement (not that I'd want a replacement). SUBSTANDARD and Crappy toys for dogs. DO... See more
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Terrible company with a bad product
This "company" resells cheap plastic children's toys from China as dog toys at an insane upmark. They then refuse return requests when confronted with this. I had to open a dispute through my cc company to deal with these scammers.
Bought the dog interaction toy as advertised. On the box marked not suitable for children under 3years. Paid €25 for it, crazy money. Terrible quality,
Bought the Puptex interactive crawling crab as advertised for dogs on there website. On the box, “ Warning not suitable for children under 3 years”Paid €25, crazy money. Such poor quality. No instructions provided. Music will give you a headache 🤕 I had to wait for 10 days to be shipped on buying from there website. Would not recommend. Cheaper to buy on Amazon and free shipping.
Selling Kids Toys As Pet Toys
I purchased a toy on Puptex that I saw on social media. I was very excited to give it to my dog however when it was arrived, it was clearly marked as a children's toy not a dog toy. The box said the toy has "electric induction" and the warnings were all for children. The material was also not safe for a dog.
I immediately emailed Puptex upon opening the toy and seeing it was not in fact a dog toy, and they responded within 24 hours letting me know I could exchange the toy for any other toy on their site.
I informed them of why I would like a refund and not an exchange, highlighting all of the pieces of the toy that clearly indicated I was misold. It's been 4 days since that email, I've followed up twice, and they have yet to respond.
I recommend you avoid this company at all costs.
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