puptexshop.com Reviews 45

TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the products, frequently describing them as substandard, cheap, and not as advertised. Customers often found the quality to be poor, with items breaking quickly or not being suitable for their intended use, especially for dogs. The pricing was also a common point of frustration, with many feeling they paid too much for low-quality items. Reviewers also experienced significant issues with delivery, noting that it took an excessive amount of time to receive their orders. Some people also felt that the products had safety concerns.

What people talk about most

Product

Users describe negative interactions with products, frequently citing poor quality and false advertising.... See more

Quality

Consumers consistently express disappointment with the quality of products. Many reviewers describe items as... See more

Delivery service

Reviewers express disappointment with the delivery service. Many customers report that delivery took a long... See more

Price

Reviewers highlight negative aspects of price. Many consumers feel the product is overpriced, with some... See more

Based on these reviews

Rated 1 out of 5 stars

SUBSTANDARD and DANGEROUS toys!!!! Zipper pull was in my dogs mouth immediately! Company offers no refund or replacement (not that I'd want a replacement). SUBSTANDARD and Crappy toys for dogs. DO... See more

Rated 1 out of 5 stars

Would give this company zero stars if I could! I ordered a bed for my dog that started shedding before they even laid on it. First it took forever to get to me. Contacted the company to return, multi... See more

Rated 1 out of 5 stars

I ordered a dog interactive toy which was supposed to be very robust with double stitching and tough fabric and with a robust squeaker. I got a soft toy - a normal goose toy which is not suitable... See more

Rated 1 out of 5 stars

I ordered giant goose and arrived later than I expected. Order stated that it is interacting giant goose, book on dogs health and insurance. The goose is not giant, unsuitable fabric for dogs, not in... See more

Rated 3 out of 5 stars

As a first-time buyer, I was excited by the design of the “Bouncing Piggy” toy at PupTexShop. The order process was clear and the website describes the mission nicely. The toy arrived and my Labrador... See more

Rated 3 out of 5 stars

I ordered the “Crawling Crab” interactive dog toy for my 10 kg beagle. The shipping took a little longer than quoted (about 12 days instead of the 5-7 days shown), which was a minor annoyance. On arri... See more

Rated 3 out of 5 stars

Good experience with PupTexShop. The “Groovy Gecko” toy arrived safely, in nice packaging, and my two medium-sized dogs both play with it.

Rated 1 out of 5 stars

**Do not buy from this company. The interactive toy broke within 24 hours of supervised play (stopped spinning - manufacturing fault). Puptexshop refused to refund or replace the toy then stopped resp... See more

Rated 1 out of 5 stars

Toy took ages to come. Came in opened, crushed box (looks like someone else’s return). It is not as described at all and the box clearly indicates that it is a cheap child’s toy, not a toy that was... See more

Rated 1 out of 5 stars

Don’t buy. Advertised as delivery to UK 3-5 days. Took 3 weeks and the item was rubbish. We ordered the otter. It does move and ‘snore’ but the toy itself is really terrible quality. Pups can g... See more

Rated 1 out of 5 stars

Awful company. The item received was not what I ordered. I ordered a usb chargeable breathing otter, and was sent a super cheap battery version that didn't even turn on. Completely useless product.... See more

Rated 1 out of 5 stars

The pig was made so cheaply my 3 month old puppy destroyed it in under 30 min of me putting it on the floor it’s not durable at all and refused to give me a refund after it took way over a month to ev... See more

Rated 1 out of 5 stars

I purchased the tug spin toy. Day 1 it would not spin. Contacted support who requested a video so they could assist. Video sent and now no response to any emails.

Rated 1 out of 5 stars

Bought a bouncing pig. Wouldn’t charge. Cables and ports cheap and loose. Charging light went off after 5 seconds. Complete waste of money. This company should be shut down. Disgusting

Rated 1 out of 5 stars

Impossible to return a non working product. I purchased a ultrasonic dog bark control device. I tried it on the neighbors barking dogs with absolutely no reaction from the dogs even from 10 feet away... See more

Rated 1 out of 5 stars

I bought 2 of these and the zipper broke on both after 5 minutes. Company does not stand behind their product. The product is an expensive piece of crap.

Rated 1 out of 5 stars

Bought a bouncing pig. Wouldn’t charge. Cables and ports cheap and loose, had to hold for the charging to even begin- like I have time to do that for 2 hours! Charging light went off after 5 seconds.... See more

Rated 1 out of 5 stars

DO NOT BUY! The wall climbing toy is NOT for dogs. It’s a kid’s toy with small parts and was repurposed to get the higher profits on dog toys. This is a SCAM! Terrible quality even as a kid’s toy

Rated 1 out of 5 stars

Should have read the reviews first . Another POS product made in China . Didn’t last 5 min b4 the zipper broke .

Rated 1 out of 5 stars

Product advertised as dog toy. Lasted 20 minutes at best. No restitution offered. Crap products. Crap company DON'T BUY! Walmart cheap stuff better.



Contact info

1.6

Bad

TrustScore 1.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible company with a bad product

This "company" resells cheap plastic children's toys from China as dog toys at an insane upmark. They then refuse return requests when confronted with this. I had to open a dispute through my cc company to deal with these scammers.

27 October 2023
Unprompted review
Rated 1 out of 5 stars

Bought the dog interaction toy as advertised. On the box marked not suitable for children under 3years. Paid €25 for it, crazy money. Terrible quality,

Bought the Puptex interactive crawling crab as advertised for dogs on there website. On the box, “ Warning not suitable for children under 3 years”Paid €25, crazy money. Such poor quality. No instructions provided. Music will give you a headache 🤕 I had to wait for 10 days to be shipped on buying from there website. Would not recommend. Cheaper to buy on Amazon and free shipping.

30 August 2023
Unprompted review
Rated 1 out of 5 stars

Selling Kids Toys As Pet Toys

I purchased a toy on Puptex that I saw on social media. I was very excited to give it to my dog however when it was arrived, it was clearly marked as a children's toy not a dog toy. The box said the toy has "electric induction" and the warnings were all for children. The material was also not safe for a dog.

I immediately emailed Puptex upon opening the toy and seeing it was not in fact a dog toy, and they responded within 24 hours letting me know I could exchange the toy for any other toy on their site.

I informed them of why I would like a refund and not an exchange, highlighting all of the pieces of the toy that clearly indicated I was misold. It's been 4 days since that email, I've followed up twice, and they have yet to respond.

I recommend you avoid this company at all costs.

30 July 2023
Unprompted review
Show reviews in all languages. (45 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look