PuppySpot Reviews 7,072

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making the process pleasant and informative. The customer service is frequently highlighted as exceptional, with many people appreciating the quick communication and constant updates throughout the entire process. The delivery service is also widely commended for being on time, efficient, and handled by friendly and caring drivers who ensure the puppies arrive safely and in good spirits. However, some people were dissatisfied with the product, reporting that their puppies arrived with health issues like parasites or kennel cough, despite being given a clean bill of health. A few other people also felt that the product descriptions were inaccurate regarding the puppy's size or training, and some experienced delays or miscommunication regarding delivery methods and timelines.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction,... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent system of transport for... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the professionalism and... See more

Customer service

Clients share positive opinions on customer service, with many praising the responsiveness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good Morning PuppySpot team! I really can't say enough good things about the way you conduct business. Your team always puts the anxious new to adoption at easy. I'm thinking when a team works this... See more

Company replied

Rated 5 out of 5 stars

Constant communication kept us informed for the entire process. Henry arrived on time with no issues. He was not stressed out and in perfect shape. They advise you on related products you may need if... See more

Company replied

Rated 5 out of 5 stars

Our Puppy Spot experience was amazing! The communication was great and they kept our family informed every step of the way. Our puppy arrived 45 minutes earlier than expected which was even more exci... See more

Company replied

Rated 5 out of 5 stars

I was very nervous when I first purchased my new puppy, however, I had questions and Heather reached out to me right away! She then reached out to the breeder and called me on Easter Sunday! I alway... See more

Company replied


Company details

  1. Pet Adoption Service
  2. Pet Store

Written by the company

At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

I have now purchased 4 of my pups from…

I have now purchased 4 of my pups from puppy spot and communication and details are great, vetting of breeders is important no doubt and we couldn’t be happier with our babies. Delivery was also on time and well communicated. Puppies are guarded, looked after, taken out every so often to play and potty the entire travel time. The delivery team, Tom and Sebastian were wonderful and caring.

27 March 2026
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Reply from PuppySpot

Thank you for sharing your feedback and for trusting us with your growing pup family! We’re so happy to hear you’ve had great experiences with our team, breeders, and delivery. It means a lot to know your puppies arrived safe, happy, and well cared for. We’re always here if you need anything in the future!

Rated 5 out of 5 stars

My new Joy…

The opportunity to find and pick the breed I was looking for and to have him delivered to my home.

27 March 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re so glad you found the perfect pup and that the delivery experience was convenient for you. It means a lot to hear this, and we’re always here if you need anything in the future!

Rated 5 out of 5 stars

I had absolutely outstanding experience…

I had absolutely outstanding experience with PuppySpot, and I want to give special recognition to our breeder Laura who brought our puppy Pebble into our lives. From start to finish Laura demonstrated professionalism, care and love to her puppies. Pebble is healthy, happy and full of personality and it is clear that she was raised in a nurturing and attentive environment. Thank you PuppySpot and Laura for making adoption process seamless and joyful. We couldn’t be happier with our new family member

26 March 2026
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Reply from PuppySpot

We're happy to hear about the outstanding experience you had with us! It's wonderful knowing that the adoption process was seamless and joyful, and that your puppy is a happy member of your family. We appreciate your recognition and thank you for your feedback.

Rated 1 out of 5 stars

Poor communication

Poor communication, poor follow up. Would’ve preferred some information from the breeder as requested. Totally understand that puppies continue to grow. However, the puppy we picked up did not look like the puppy that we purchased based on pictures. We suspect the pictures were Photoshop shopped. Reported it and no response as of yet.

26 March 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re sorry to hear about your concerns and understand how frustrating this must have been. We’ve attempted to reach you to learn more and assist but haven’t been able to connect just yet. Please feel free to contact us at your convenience so we can support you further.

Rated 5 out of 5 stars

I found her!

Once I found the puppy I wanted, Kelvin sprang into action. Assisting me through the entire process. No question was too small. Overall communication was also excellent and the resources and recommendations are helpful and spot on. The delivery service shared many of the same qualities and Devin, Lola’s driver, was kind and thoughtful.

26 March 2026
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Reply from PuppySpot

We're happy to hear that the process was smooth and helpful! It's great that communication was excellent, resources were beneficial, and the delivery service was kind. Thanks for your positive feedback!

Rated 5 out of 5 stars

“A flawless, heartfelt experience from start to finish!”

I absolutely could not be more impressed or pleased with the service. Some might say the price runs a bit high, but as I sit here looking at my Great Dane pup—and remember the glowing review from our trusted vet about how healthy he is—I can confidently say that in this day and age, you truly get what you pay for.
From start to finish, PuppySpot made sure the experience of finding and purchasing my pup went hand in hand with the joy of actually owning him. Simply put, I’ll always remember not only the life of my dog but also the wonderful experience I had in finding, purchasing, and loving him.
First-class service all the way. Thank you, Alyssa, for making it all so exciting and special!

18 March 2026
Unprompted review
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Reply from PuppySpot

We're so glad you had a wonderful experience finding your Great Dane pup! Knowing your vet gave him a glowing review truly makes our day. We appreciate you mentioning the value you received. Thank you for your kind words!

Rated 3 out of 5 stars

Prince

Everything with puppy spot was great. The man that helped me get prince was super. The delivery people were great. The issue i have is with the people that raised Prince. I mean at 17 weeks he didnt even know his name. He doesn't act like anyone worked with him at all. That is not what the papers said. Anyway, because of that I probably would not go thru puppy spot to find a playmate for him. Also I think the dog is not going to be a mini aussiedoodle. I believe he will be bigger.

14 March 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our team and delivery, though we’re sorry for your concerns. We’ve attempted to reach you to learn more and provide support, and we’re here to help. Please feel free to contact us at your convenience so we can assist further.

Rated 3 out of 5 stars

Some representatives were friendly

Some representatives were friendly, others not too much.
Unfortunately i bought an item your company offered actually TWICE, I paid for MICROSHIP and registration, but Saturday when we pick the dog up wasn’t DONE. The breaded said “they dont offer that service”I’m talking about MICROSHIP AND REGISTRATION. I called couple times and the last representative (DANIEL)pretended to charge me the FULL AMOUNT JUST FOR REGISTRATION, THAT NEVER GOT EITHER. I bought MICROSHIP AND REGISTRATION FOR $116.16. Offering a service or package that you don’t give to the client at the moment we pick up the dog is a fraud.

22 March 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. We appreciate the opportunity to have connected with you and assist in addressing your concerns. Please know our team remains here to support you if you need anything further.

Rated 4 out of 5 stars

Overall Great

Overall, I was very happy with my Puppy Spot experience. I was adamant that I was only willing to wait 2 weeks for my puppy and not the 4 weeks I was originally told. The puppy arrived at my door exactly 2 weeks after I had chosen Gemeni. I had emailed and asked for a more recent picture and his weight so I could purchase his collar and harness. I received one picture and told 20 pounds. I purchased the Puppy Spot puppy starter kit and the training kit. I have yet to receive the training kit????

14 March 2026
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Reply from PuppySpot

Thank you for sharing your feedback. We’re so glad to hear you had a positive overall experience, though we’re sorry to hear about the missing training kit. We’ve reached out but haven’t been able to connect just yet and would love to help resolve this for you. Please feel free to contact us at your convenience so we can assist further.

Rated 5 out of 5 stars

Puppy Love!!

We are so happy with our sweet puppy. She has such a gentle disposition and is super smart.

10 March 2026
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Reply from PuppySpot

Thank you for your review! We’re so glad to hear your puppy is gentle, smart, and bringing you so much happiness. Wishing you many wonderful years together!

Rated 5 out of 5 stars

Love!

Had the best, easiest experience. Everyone at PuppySpot was lovely, and our new little one is settling right in. Delivery was convenient—they even showed up early! And I could tell our pup was cared for during his entire journey.

22 March 2026
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Reply from PuppySpot

Thank you for your kind words! We’re glad to hear you had such a smooth experience and that your puppy is settling in well. It’s great to know the delivery and care along the way made a positive impression

Rated 5 out of 5 stars

Perfect experience with breeder and Puppy Spot

My puppy was brought to a predetermined place even though I was running behind the breeder was great about the time change. He was very thorough about the puppy and change over i was very happy with everything.

22 March 2026
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Reply from PuppySpot

Thank you for your kind words! We’re glad to hear everything went smoothly and that the breeder was accommodating and thorough during the transition. Wishing you and your puppy all the best!

Rated 5 out of 5 stars

It was a very easy and stress free…

It was a very easy and stress free experience. From working with me on cost and helping me understand what all I needed to do to prepare for my new furry family member. I felt they cared and did everything they could to make this a wonderful memorial experience. I made the decision to use them from the great first phone conversation with the representative to very trustworthy service and was prepared to wait like a month for delivery. They immediately set up delivery service and I had my baby in a week and even then, she was delivered a half a day early. I 100% recommend them.

16 March 2026
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Reply from PuppySpot

Thank you for your thoughtful review! We’re so glad to hear the process felt easy and stress-free, and that you felt supported every step of the way. It’s wonderful to know your new puppy arrived safely and ahead of schedule. We truly appreciate your recommendation and wish you many happy moments together!

Rated 5 out of 5 stars

Very good communication

Very good communication, excellent breeder, puppy is healthy and active. Breeder sent a litter blanket and Rose is good in her crate.

16 March 2026
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Reply from PuppySpot

Thank you for your kind words! We’re so glad to hear you had a positive experience and that Rose is healthy, active, and settling in well. Wishing you many happy moments together!

Rated 1 out of 5 stars

Puppy spot put me in touch with a…

Puppy spot put me in touch with a breeder (Foxwoods Puppies) in Indiana. My contract for the puppy stated that the puppy would arrive by American Airlines. Instead, he was transferred to California by Premier Pet Transfer. He traveled with 15 other dogs and it took 5 days for him to arrive at my home. He arrived with bloody stools and vomiting.
Three hours later he was at the vets which cost me over $500.00. Three weeks later and multiple visits to the vet, he is still not well.
In addition to paying the purchase price to the breeders, it has cost over a thousand dollars in medical bills. Although he has insurance that I pay for, they don’t cover the first 30 days he is insured by me.
The PuppySpot people and the breeders thought a reimbursement of $399.00 was sufficient.
I do not recommend these companies.

28 February 2026
Unprompted review
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Reply from PuppySpot

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how stressful this has been. We appreciate the opportunity to have connected with you and will continue assisting you as we work through your concerns. Please don’t hesitate to reach out if you need anything further.

Rated 5 out of 5 stars

This is my 1st time to purchase from…

This is my 1st time to purchase from PuppySpot. Such a wonderful experience all the way from the informative emails along the way to the front door delivery. 100% recommend!!

15 March 2026
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Reply from PuppySpot

We're happy to hear that your first experience was so wonderful, from the informative emails to the delivery. We appreciate your recommendation!

Rated 5 out of 5 stars

Great communication and support end to…

Great communication and support end to end. Thank you for an excellent experience!

15 March 2026
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Reply from PuppySpot

We're happy to hear that you had an excellent experience and appreciate our communication and support. Thank you for your positive feedback!

Rated 5 out of 5 stars

Communication was great

Communication was great. Dog arrived on time.

14 March 2026
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Reply from PuppySpot

We're happy to hear that communication was great and your dog arrived on time. Thank you for your positive feedback!

Rated 1 out of 5 stars

Very bad communication

Very bad communication. Was told when ordering over phone on Thursday, it could get dog Tuesday. Received dog Saturday and it's WRONG breed. I picked Maltese poodle and received a very, ungroomed Maltese shih tsu breed. Not happy at all and I paid alot of money!

22 March 2026
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Reply from PuppySpot

Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns regarding communication and the puppy you received. We’ve attempted to reach you but have not been able to connect. Please contact us at your convenience so we can review and address this with you.

Rated 5 out of 5 stars

Very good experience getting Ace our…

Very good experience getting Ace our 11 week old GS puppy,I was very skeptical at first but puppy spot staff did a great and Buck and Dave did a great job on the delivery side so thank you all. 😊

15 March 2026
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Reply from PuppySpot

We're happy you had a very good experience getting your GS puppy! It's great to hear that our staff and the delivery team did a great job. Thank you for your feedback!

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