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PublicRecords.us Reviews 

6,523
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 6,444 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, professional staff who are often described as knowledgeable and efficient. Many people appreciate the quick response times and the ease with which their issues are resolved, often in a single interaction. Reviewers consistently highlight the overall service as excellent, noting its efficiency and the pleasant, hassle-free nature of their interactions. However, some customers also noted concerns regarding subscriptions and billing. People mentioned being unaware of monthly charges or mistakenly signing up for recurring services, with some reporting a lack of notification emails for automatic subscriptions. A few reviewers also experienced issues with billing discrepancies.

What people talk about most

Customer service

Customers had positive experiences with customer service, frequently praising agents for being helpful,... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Service

Consumers find service to be positive, with many reviewers describing interactions as efficient, pleasant,... See more

Subscription

Reviewers mention ambiguous feedback about subscription experiences, with many expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer support. My agent Timothy helped me with everything and was able to answer questions about my account, and issue a refund when i didnt know i was being charged monthly for this se... See more

Rated 5 out of 5 stars

The agent was very prompt and helpful although I was not made aware that the cost of my transaction was $31 and no receipt was issued but your agent helped ease my concerns. Thank you

Rated 5 out of 5 stars

Chat was very very helpful in assisting me with closing my account. Since I didn't use it but one time, they also refunded the money they charged for the monthly service. Customer service was excell... See more

Rated 5 out of 5 stars

The customer service rep (Virginia) answered my question and closed out my account quickly with no hassle. The whole interaction was efficient and pleasant.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 99% of negative reviews

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4.7

All reviews

(6,523)

6,519 reviews in the last 12 months

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Rated 1 out of 5 stars

"WARNING' this is a scam company

"WARNING' this is a scam company, I thought i was on the United States Vital Records request website just to find out after getting an alert from my bank that they were trying to draw money from my account that was not disclosed to me. It took me 24hrs tracking them down and learned from a representee that it was a private company without any official business address and was lucent to give information on their location just they are everywhere. I also learned they do not have any government contract, nor giving permission from the United States Vital Records Department which is located in Lexington Ky to do this type of business. They have been made aware of this review to inform others of their scam and shames. and their website needs to be removed. If our current government was so concerned about fraud, waste and abuse they needs to go after companies, like this not the Department of Veterans Affairs. Take this "Warning serious or you will become their next Victim. And lord knows what else they are doing with all the personal information you gave. They are probably selling your information to ever scammer on the black market.

8 July 2026
Unprompted review
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Reply from PublicRecords.us

Hello Anita,
If there is anything we can assist you with regarding your account, please reach out to our team at support@publicrecords.us at your earliest convenience. We are always here to help.

The Support Team

Rated 5 out of 5 stars

David in customer care was amazing

David in customer care was amazing. Before I even got my email typed out he had already pulled up my account and helped me with everything I needed! Perfect Service excellent solution! 10/10

9 July 2026
Unprompted review

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