Pubcasino Reviews 

I signed up for Pub Casino’s welcome offer of “Get a £10 free bet when you bet £10,” made my first deposit, and placed a £10 bet in good faith expecting to receive the free bet once it settled.

When the free bet did not appear, customer support told me my account had been automatically flagged because my IP address matched another account, which had disabled bonuses on my account. They later clarified this could be a false flag based on IP only, and confirmed they were not saying I had another account.

Their position was that the offer had not been “activated” at the time of deposit, so they would not honour it and said they could not apply it manually because it is automated.

My issue is that this was not made clear to me before I deposited and placed the bet. From a customer point of view, the promotion was not transparent in practice, and I do not think I was given a fair chance to benefit from the offer I signed up for.

Customer support was polite, but the outcome was disappointing.

Good experience. Good games in casino and customer support were on the ball.

Exact same experience as last per last persons review 6 days ago. Which I have completed at the end of my review

I signed up for deposit £10 and get 50 free spins on Octobeer Fortunes by depositing and wagering £10 or more on casino games!
wagering progress. I did that, went back to my bonus section and it said 0% waging complete. So I then went to the game Octobeer Fortunes and played a few spins on that to see if maybe I should have played that game. I came out, went back to my bonus page and it came up with NO ACTIVE BONUS, so I checked previous bonuses, and it then showed 2 previous bonuses, one completed 100% and another one (same bonus offer) 0% complete and forfeited. I did everything that I need to do, and I most defo did not cancel or do anything else. After being told the following.-
-Tania (2026-03-08 18:23:55): We looked into this, I am sorry there was no fault, we are unable to re-add the free spins.
I asked for a manager and then was told.
advsor (2026-03-08 18:25:30): Hello, my name is advisor and I am the supervisor on shift this evening. I am sorry for the inconvenience of what has happened, however, once the deposit's wagernig is completed, the spins are automatically credited to the account. They can't forfeit unless done manually, which they seem to have been done. There has been no fault, I am afraid, as forfeited means they were removed/canceled.

I did ask for a complaint email to escalate.
It was then I went and checked my history.
On my previous bonus screen it showed, bonus was forfeited at 2026-03-10 17:51:20.
Then checked my gaming history and I was actively playing on a game at that very time showing I can not manually be cancelling or forfeiting my bonus and playing at the same time. Here are my game times showing. There is clearly something wrong going on with there systems or it’s being done intentionally.
Scarab Rising
Megaways
Scarab Rising
Megaways
Scarab Rising
Megaways
Scarab Rising
Megaways
Scarab Rising
Megaways
Date and time
2026-03-08 17:51:31.63668
Total bets
SUBMIT
Win
£0.08
2026-03-08 17:51:31.50750
£0.10
2026-03-08 17:51:28.14306
£0.00
2026-03-08 17:51:28.01450
€0.10
2026-03-08 17:51:20.30618
£0.00
2026-03-08 17:51:52.57362
£0.10
2026-03-08 17:51:47.29179
£0.00
2026-03-08 17:51:46.92626
£0.10
2026-03-08 17:51:36.04877
-
£0.00
2026-03-08 17:51:35.92259
£0.10
I think this needs addressing,

Previous review by another user
if i was able to do 0 stars i would, very clear that the 5 star reviews are fake but this is easily thee worst website/company i've ever had the unfortunate pleasure of signing up to. claimed welcome bonus and completed the wagering requirements, went to see if i was able to play the bonus and then it disappears from my account and i have no idea what happened so i go to customer service chat assuming they would be able to help me out and credit the bonus i had just earned but i couldn't be more wrong if i tried, ive never seen such useless and laughable customer service like this before, it seems that they are only there to waste your time and repeatedly tell you how little they are able to do to help with the issue you have raised with them, at no point during the long chat with them did they possess the brain power to try and come to a resolution, i genuinely thought i was getting wound up with the replies i was getting, biggest scam and circus of a company ive seen, wish i had looked here first would've saved myself the time

**updated***
After writing this review I decided to just withdraw my funds and leave it at that. My withdrawal sat at pending and I knew there would be an issue. After registration I received my email BEFORE I MADE A DEPOSIT *** to activate my account sunday at 5;42pm. I them received an email at 5:45pm stating acc verified I then deposited. After the mess on I had made withdrawal. At 6:13am 2nd email account verified : Your account has been successfully verified for KYC .
Then this at 6:14am
Hi Lynsey,
In order to comply with our licence obligations, kindly be informed that our team has requested the below documents to be able to verify your account/payment methods and process the withdrawal. Kindly forward via reply to this email at your earliest convenience -


Selfie with ID: A clear photo of yourself holding your ID document.
Personal ID: A clear, coloured photo of your ID (passport, driving license) showing all corners, your photo, signature, and date of birth..
*If your ID document is expired, we would therefore require a birth certificate to be sent with it as well as a selfie of you holding your birth certificate.
Residential address: A recent utility bill ((not older than 3 months).
Master Card ending ****: A coloured photo of your card's front, showing all corners and the card owner's signature.

Wow. 😮 only been playing for 2 days! Love it, great choice of games, I won & withdrew & it hit my account in less than 5 minutes! Think I’ve found my favourite site!

After my first bad review, had a different experience with plenty of bonus games and good payouts .

Great casino with quickly withdrawals

if i was able to do 0 stars i would, very clear that the 5 star reviews are fake but this is easily thee worst website/company i’ve ever had the unfortunate pleasure of signing up to. claimed welcome bonus and completed the wagering requirements, went to see if i was able to play the bonus and then it disappears from my account and i have no idea what happened so i go to customer service chat assuming they would be able to help me out and credit the bonus i had just earned but i couldn’t be more wrong if i tried, ive never seen such useless and laughable customer service like this before, it seems that they are only there to waste your time and repeatedly tell you how little they are able to do to help with the issue you have raised with them, at no point during the long chat with them did they possess the brain power to try and come to a resolution, i genuinely thought i was getting wound up with the replies i was getting, biggest scam and circus of a company ive seen, wish i had looked here first would’ve saved myself the time and money

Good site, lots of games and quick payments.
Have to log in quite a bit so you need to activate Face ID on your device.

Good bonuses vwry good qesite great fun and good selectik. tonyb2023

Really fast pay out

Ive just closed my account by having to contact customer services because there is only a "time out" option on the website. The bonus wins are pitiful not even half of what you put into a 96%rtp slot. Avoid megaways jack game and avoid shamrock megaways game. Overall I deposited 300 quid since I signed up to this casino at the end of January, I have had ZERO withdrawals. The most I won above my deposit in a day was 19pounds and that wasn't even on a bonus. They take, take, take... AVOID this site. There are many better sites out there that you can have faith in fair odds of a win.

Won £300, withdrawn only to be told need identification.
Sent:
Passport
Driving licence
Birth certificate
Bank statements
Card front and back
Me holding ID
Proof of address
After the back and forth.. 16emails so far
Need old bank cards... i throw them but sent tranasaction of 2years ago of one cant find other so said not paying me???
This is not in line as per gambling commision and fca, i never had this with anyother company.. where does it state on the gambling commision site about old card not the one used??? This was years ago... ive made several calls, i only want what im intitle to please iain.
(Over the years i have deposited more than £2000) happy taking money.
So there no foul play..

Hi Iain,

It states that by regulatory requirements, operators need to verify players, payment methods fall under that category.

If you use a payment method on our site, it's subject to verification. No matter how long ago it was or whether you have it anymore or not, it's subject to verification. You, as the player, accepted this subjectivity when creating your account.

This is a simple matter of the terms & conditions not being adhered to, we have not done anything wrong in requesting this, it's part of the agreement you ticked when you made your account. I am sorry, but if you don't wish to comply with the agreement, or correspondence will need to end here.

The funds will remain on the account until we receive the documents, and this is the final outcome on the matter. I am sorry for the inconvenience and wish you all the best.

Show quoted text
Why was this not done before then (i have withdrawn before) if this is your procedure why is it not fully conducted?? As you stated its in your terms and conditions...

And you still have not lightlighted where it states old payments on there web site?

No other gambling site ask for such, just trying to understand why a company makes up different things when it soots them..

This is what the gambling commision only cared about, any information will be greatful for the both of us.

Thanks iain

Thanks for your reply, pub casino...

You have said in your reply, i used a new card and you wanted to verity, i have... the card your on about was a card used along time ago, just so it clear for anyone want to use your site that they may run into problems when cashing out!, with all this red tape and t&c's that no other site or gambling commision request.

Thankyou for kindly sending me the money today, i scared to use your site now, if i win will i now just be paid or have to go through all that again?

Show quoted text

Fantastic bonus and fatalistic customer service support.
All the games we love to play in the pub slots

Stay well away from this firm. The customer service representatives that I have dealt with seem to have very low IQ. Such a palaver trying to verify who I am. They questioned why my name was different on my ID to that which was registered to the account. My name on my ID said Christopher, and I registered as Chris. I mean, some common sense please. Secondly, they kept telling what form of documents weren't acceptable but never which ones they did accept. The back and forth I had through emails was ridiculous... all for the sake of withdrawing £35. Happy enough to take my money initially without doing any checks. They claim is it a mandatory requirement yet most firms ive signed up with do not require further verification once a deposit has been made. Please use the many other betting firms out there instead of these Clowns.

***(Added after their response)***

You can clearly see by the tone of their reply that they are petty and unprofessional.

They are slamming me for sending outdated documents and trying to make me look the fool to people who read their reply. Some context... I told them I had no copies of documents dated within the last 3 months that proved my address, only the outdated documents. I sent anyways clearly stating "These are literally the only documents I physically have that prove my address" just to get my point across to them.

As for this part of their reply to me...

"You also claim we never told you what documents were acceptable. That's an interesting statement, considering the initial email clearly requested: "A recent utility bill with your full name, address, and an issue date not older than 3 months."
We then followed up with a detailed list for your convenience, including utility bills, bank statements, council tax letters, HMRC letters, TV licence, etc."

They only followed up with a detailed list for "my convenience" because I told them to stop telling me what documents weren't acceptable and to actually tell me what was. Oh, and dont they realise that bank statements, council tax letters, HMRC letters, etc are not utility bills? So it would have saved a lot of hassle if they had mentioned these accepted forms of documents initially.

Their reply is a desperate attempt to make me look like the bad guy. Please avoid this firm

Good fast great range of games would recommend

I play on this site my boyfriend plays on sister site allbritish and they are both at it not win over 50x in a long time I can’t remember the last time I won big I don’t even think I ever have not to mention how hard it is to bonus my boyfriend has had a similar roll too they are definitely a scam either that or they haven’t been checked how they function because there is no luck based here on my side at all every single spin is a rigged spin a lot of times I mean a lot of times there’s times where one symbol could of been really big win and it misses thats all it is is hope it never ever happens not once when you play here it feels like every spin you take just rips u it never keeps you on doesnt give you wins to stay on i deposit £50 and play 40p stakes and it goes within 10mins thats horrific i put more on up to £200-300 and it just eats it tried my normal 40ps up to £1 Spins doesn’t matter not to mention if u do get a bonus u lucky to get a 50x most of them have been £7 wins Wi-Fi isn’t even a 20x on 40p my bf is on the exact play style as me what’s been happening please stay away from both of them

Safe site with plenty of choice and fast withdrawals.

No more promotions/bonuses available moving forward. Apparently it's best to move to the sister site All British casino. You will not receive any loyalty bonus once a month or deposit bonus as if the 12th of February. A great site. Bit no offers available now. Once a month was a bare minimum comparison to other sites. It's a shame as it's really good. At the same time. It's chosen a good will gesture of you are to receive a basic offer

Great selection of games and easy to use app brilliant