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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers had a great experience with this company. Customers are really happy with the products, especially praising the quality and design of the bottles. Many people appreciate the thermal properties, noting that the bottles keep drinks hot or cold effectively, and they love the variety of designs available. However, some people were dissatisfied with their orders, mentioning issues with delivery times and receiving incorrect items like seals that were too small. A few reviewers also experienced problems with lids leaking or straws being too short or falling out.

What people talk about most

Product

Users describe positive interactions with the product, highlighting the brilliant quality and beautiful... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the high quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Some customers found the ordering process simple and delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bottle arrived on time and is a great bottle to use for both hot and cold water. I have the 500ml and the 330ml. Love using them both. Worth having them both 😊.

Rated 4 out of 5 stars

Very good thermal properties and durable exterior paint for this bottle ! Unfortunatelly it occured a delivery issue => The second delivery was good, but 1 month after the order.

Rated 3 out of 5 stars

The straw lid fits the big bottle good, but when it’s on the bottle the bottle leaks and when looked at it properly there is no seal inside the lid

Rated 3 out of 5 stars

Delivery was ok.Had the 1litre bottle for a few days seems ok..used it to hold water .The bottle has had an easy life yet the red outer coating is scratched and marked so maybe a plain stainless woul... See more


Company details

  1. Fashion Accessories Store

Written by the company

For a better, stronger you! Let’s get to work! Novice or pro, Proworks is here to help make your fitness journey that little bit smoother. Based in the North East of England, our team is committed to bringing you the very best water bottles, fitness gear, exercise equipment and personal sports accessories. At home or on the go, whatever your preferred sport, routine or fitness goals, Proworks has you covered! Designed to Inspire From yoga to triathlons, CrossFit to boxing, and more; Proworks products are designed to ensure maximum performance. Perfect if you are kitting out your home gym, Proworks wants you to exercise smarter and recover faster. Explore our range, supercharge your routine and get inspired to smash your goals. Tested for Maximum Quality With Proworks you’re in the safest possible hands. Painstakingly sourced and put through its paces by our team of athletes, to make it into our range, each Proworks product must meet our exceptional standards. Got a query? Our dedicated UK service team is here to help. Be Part of It What’s your fitness story? Follow us on Instagram, Pinterest and Facebook, share your pics and vids, connect with new friends and get inspired! It’s here that you’ll also find lots of events and offers exclusive to the growing Proworks community.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

I'm glad that i finally got my bottle…

I'm glad that i finally got my bottle shipped to Germany. I don't know what the problem was, maybe I was on the wrong website or whatever... In the end i got the bottle and i am happy with the look (i bought the catcus one in the color yellow mellow). BUT there were some issues with the delivery. I don't know whether it's the company's fault or the delivery driver's... My bottle came with the package destroyed, the cardboard fell apart and i almost had to catch my bottle when opening the plastic bag and preventing it from falling to the floor. My bottle also has a small dent but i will still keep it because it doesn't botter me as much.
Overall I'm happy that it arrived but the whole process to it was just exhausting.

I'm sorry about the grammar mistakes. English is my second/third language.

24 November 2023
Rated 5 out of 5 stars

Bottles are incredible

Bottles are incredible..they look so beautiful. I took 2 Gen 2: 1 lt and 540 lt so i can use in different situation. Thank you very much for the delivery in Italy too

5 October 2023
Rated 2 out of 5 stars

Poor customer service.

Used yourselves several times, but I had a problem with my last order. The top of the lid kept spinning, making it difficult to unscrew, but attempting to contact your customer services proved impossible!

I have tried several times, but nobody seems to respond to the customer services telephone number, or the email address on your home page.

It seems that you have a problem with replying to any customer complaint. Unfortunately this lets down your products.

9 October 2023
Hydro Heaven logo

Reply from Hydro Heaven

I am very sorry I have checked and have no messages from you. I have raised this with our IT dept. I have emailed directly so I can assist, thanks Nicki

Rated 5 out of 5 stars

Very pretty bottles

Very pretty bottles which keep all their promises. After buying one for me, I wanted to share it with my family. Highly recommend

9 October 2023
Rated 5 out of 5 stars

Best reusable bottles by far

Truly the best bottles we've used and we've tried lots of different brands. Only downside is the lids are quite easy to dent, other than that I can highly recommend.

3 October 2023
Rated 1 out of 5 stars

Order received with damaged packaging &…

Order received with damaged packaging & bottle dented.
Emails sent to the address supplied requesting a replacement keep bouncing back.
Three messages left on the customer service answer phone but no response.
Extremely disappointed!

23 August 2023
Unprompted review
Hydro Heaven logo

Reply from Hydro Heaven

HI I am very sorry if you have had no response. Can you please email support@proworksbottles.com and advise your order number and issue and I will certainly assist, thanks Nicki

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