I was lucky enough to win a competition with Provacan and the email on how to claim was straightforward and made everything easy. My prize was on a subscription basis and the first lot arrived really... See more
Company replied
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See what reviewers are saying
Order never arrived. Emailed twice, no response whatsoever. Tried the phone line, no one there - just an answering machine, and again no one followed up. Paid in full but have not received anything. C... See more
Company replied
Great company I've been dealing with for years, top quality, good prices made better by frequent promos. Latest experience was especially telling. Had an issue with a delivery damaged in transit - Aid... See more
Bought this oil to help with anxiety. I live a v busy life like so many of us 2day. Young children, working & lots on my mind. I use exercise, sauna, cold water, breathing techniques & meditation also... See more
Company replied
Company details
Written by the company
Provacan epitomises premium quality in the CBD industry. Our meticulous attention to detail ensures unparalleled purity and efficacy in every product. Using advanced extraction techniques, we guarantee consistent excellence, reflecting our unwavering commitment to providing the finest CBD experience to our customers. As one of the UK's most trusted CBD brands, Provacan has earned a reputation for reliability and transparency. We've built trust through consistent product quality, dedicated customer support, and a commitment to safety, making us a preferred choice for CBD users across the UK. Every Provacan CBD product undergoes rigorous lab testing to ensure safety and quality. These tests, conducted by independent laboratories, verify the potency, purity, and consistency of our CBD. This transparent approach provides our customers with the assurance they need to use our products with confidence. At Provacan, our products are backed by scientific research, ensuring they meet the highest standards of efficacy. We collaborate with leading experts and institutions to stay at the forefront of CBD science, integrating the latest findings into our product development for results you can trust
Contact info
Provacan c/o Tenacious Halfway Limited, 11 Shepherd Market, W1J 7PG, London, United Kingdom
- +44 203 0499 595
- care@provacan.co.uk
- provacan.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent products
2 January 2026
Reply from Provacan
Thank you for your kind review! We're so pleased to hear that you're happy with your purchase.
Any issues, we're always here to help.
Take care,
Vicky and the team
Good quality stuff
Good quality stuff. Arrives on time. Been a game changer for me.
5 November 2025
Unprompted review
Reply from Provacan
Hello Angelo,
Thank you so much for your kind review. We’re really glad to hear you’re happy with the service and effectiveness of the product.
Any issues, we're always here to help.
Take care,
Vicky
Sleepless nights
Shame because most people that have bought and used products from PROVACAN seem to love them.
Unfortunately not my experience however.
Purchased the ultimate highest strength CBD Oil (I'm well experienced with taking high strength CBD oil even beyond 2400mg).
It unfortunately gave me anxiety and insomnia as I am writing this and I have work in a few hours.
I'm sure it 100% works for a good amount of people but not me, I'll be going back to my other trusted brand which doesn't give me insomnia.
Unfortunately a waste of 80 quid which isn't cheap.
24 December 2025
Unprompted review
Reply from Provacan
Hi Nick,
Thank you for taking the time to share your experience with us. I’m very sorry to hear about the discomfort you experienced, particularly the anxiety and sleepless night before work. We understand how upsetting that can be, and we really appreciate your openness in telling us about it.
While many customers respond positively to our products, we fully recognise that everyone’s body reacts differently - even for those who are experienced with CBD. We’re sorry that this particular oil wasn’t the right fit for you.
Your feedback is genuinely important to us, and we would never want anyone to feel they’ve wasted their money. Please feel free to reach out to our customer care team, who will be more than happy to see how they can help. You can contact them at care@provacan.co.uk.
Thank you again for giving Provacan a try and for sharing your honest feedback. We wish you all the best and hope you find a solution that works well for you.
Kind regards,
Vicky and the Provacan team
Good product first time buyer
Good product first time buyer, would purchase again. Quick delivery and product well packaged.
14 November 2025
Reply from Provacan
Thank you so much for your kind feedback! We're delighted to hear that your first experience was a great one. It’s wonderful to know the delivery was quick and the product arrived well packaged.
Any issues, always here to help.
Take care,
Vicky and the team
This is the highest quality CBD oil
This is the highest quality CBD oil I have tried. The difference is noticeable from the first drop. Feels as strong as advertised, unlike some brands. This is Gold standard I compare other oils to. The effects are noticeable and consistent. Worth the investment for the consistent results.
7 November 2025
Reply from Provacan
Hello, and thank you so much for your wonderful review!
Your kind words truly mean a lot to me and the team. We’re so pleased to hear you’re enjoying the oil - we happen to think it’s pretty great too. We take real pride in creating high-quality products that genuinely make a difference, so it’s fantastic to hear it’s been helping you.
If you ever have any questions, please feel free to reach out anytime.
Take care,
Vicky and the team
Reply from Provacan
Thank you for your kind review - it really does mean a lot to us! Any issues, always here to help. Take care, Vicky and the team
Reply from Provacan
Hi Leigh,
Thank you for your kind review!
Any problems, always here to help.
Vicky and the team
Great product
Great product. Been using for years .
Great quality.
Fast delivery.
Good price for an outstanding product
22 September 2025
Reply from Provacan
Hi Loredana,
Thank you so much for your continued support! We’re thrilled you’re happy with the quality of the product and service provided.
Any issues, always here to help.
Vicky and the team
Great product and delivered promptly
Great product and delivered promptly, have always used provacan oils and they have been so effective
26 September 2025
Reply from Provacan
Hi Neil,
Thank you for your loyalty! We’re so pleased that our oils continue to meet your expectations and deliver results.
Any issues, please don't hesitate to reach out.
Vicky and the team
Excellent service and support
I want to thank Vicky for her outstanding service and support today. I didn't quite place my first order correctly and she not only resolved this but spent time with me discussing possible product options and also explaining the science behind the products. I found the conversation extremely helpful and would like the company's senior managers to be aware of what a star employee they have in Vicky. Thank you again for your time today, Vicky.
26 September 2025
Unprompted review
Reply from Provacan
Thank you for your wonderful feedback! We’re so pleased to hear Vicky provided such outstanding support. We’ll be sure to share your kind words with her and our management team.
If you need further support, we're always here to help!
Clear quick comms
Clear quick comms, even when an issue with supply. Really helpful company every step of the way.
10 September 2025
Reply from Provacan
Hello! Thank you for your kind review - it really does mean the world to us. Any issues, always here to help. Take care, Vicky
Good quality goods and service.
28 October 2024
Reply from Provacan
Hello,
Thank you so much for your kind feedback - it truly means a lot to me and the team.
If you ever need anything, we’re always here to help.
Take care,
Vicky
Reply from Provacan
Hello Peter,
Thank you so much for your kind feedback - it truly means a lot to me and the team.
If you ever need anything, we’re always here to help.
Take care,
Vicky
Reply from Provacan
Thank you for taking the time to feedback and for your kind review - we really do appreciate it.
Any issues, please do get in touch.
Take care,
Vicky
Appalling service - avoid
Paid extra for quick delivery as needed the CBD oil urgently following operation. Was informed that delivery delayed due to another product being out of stock but in spite of my requests to just send the oil I have yet to receive any response to my emails or any products at all. They have taken nearly £100 from me and I cannot seem to find a way to make contact and receive the goods or get a refund. Really really disappointing.
13 August 2025
Unprompted review
Reply from Provacan
Hello Nic,
I’m truly sorry for the delay and the frustration this has caused – you’re absolutely right, we dropped the ball this time. What was meant to be a very short out-of-stock period for our gummies ended up taking far longer, and with part of our team on summer leave, we weren’t as responsive as we should have been. That’s on us, and we’re determined to do better.
Please reach out to our customer care team at care@provacan.co.uk so we can make this right for you straight away. As a small start-up we don’t always get everything perfect, but we’re deeply passionate about CBD and always looking to improve.
Thank you for your honest feedback, and I sincerely hope you’ll give us another chance to show you the level of service you deserve.
Take care,
Vicky & the team
Great product, excellent customer service
Great product, Excellent customer service.
4 September 2025
Unprompted review
Reply from Provacan
Hello Phil,
I’m truly sorry it’s taken us this long to get back to you - you’re absolutely right, we didn’t meet the mark this time. With part of our team on summer leave and a big surge in demand, we weren’t as quick to respond as you deserved. That’s on us, and we’re determined to do better.
As a small start-up we don’t always get things perfect straight away, but we’re genuinely passionate about CBD and always working to improve. I’ve followed up with you directly and really hope the solution feels right for you.
Thank you so much for your honest feedback - it means a lot. I truly hope you’ll give us another chance to show you the level of care and service you should expect from us.
Take care,
Vicky & the team
Reply from Provacan
Thanks Christopher - we really do appreciate your kind feedback.
Any issues, please do get in touch.
Easy to order and arrived very quickly.
Easy to order and arrived very quickly.
I’m not sure yet if it is helping. I’ll persevere and see how it’s going
12 August 2025
Reply from Provacan
Thank you for your feedback! We’re so glad to hear your order arrived quickly and that the process was easy. It can sometimes take a little while to notice results, so we appreciate you giving it time. If you have any questions or need tips along the way, please don’t hesitate to reach out - we’re here to help!
Reply from Provacan
Thanks Patti for your kind review - we do appreciate it and are so happy you're pleased with your experience.
Any issues, please do get in touch!
Website
Update to my initial review: website now working. Haven't actually purchased any products yet, so can't review them. First review was "Tried to visit your website today using the link, but it says it has expired and is free to purchase." I didn't know how else to let you know.
Update: Thank you, Provacan, for your reply. I will visit your website soon!
8 August 2025
Unprompted review
Reply from Provacan
Hi Sue,
Thank you for taking the time to share your feedback and your experience with our website.
Unfortunately, you happened to visit during a rare and unexpected outage. Our site was down for 48 hours due to a technical issue outside of our control. We worked tirelessly to resolve it as quickly as possible, but I’m truly sorry that this affected your experience.
If you have any further questions or encounter any issues, please don’t hesitate to contact our dedicated customer service team at care@provacan.co.uk - we’ll be more than happy to help.
Take care,
Team Provacan
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