Prouds The Jewellers Reviews 

Have purchased from prouds many times but this time EPPING Vic store changed all that. Extremely incompetent in their work ethic a recent purchase for 2 rings was fraught with errors. Their manager is extremely rude and I had issues carrying on over 4 months. Would definitely advise to stay away from there at all costs.

Bought silver hoops 6 months ago and have only worn them twice. When I got them one of the arms felt a bit loose but the sales assistant assured me they would be Ok & were under warranty. Took them back with proof of purchase today as the said arm broke on the second wear. I was told nothing can we done as it is wear & tear due to silver being soft. Appalling! After only two wears? I will never shop here again. If they call wear & tear only two wears then their products must be of horrendous quality.

Repaired Watch Broken
My mother bought a watch from Prouds yesterday, she loved it a lot. At the store she told them to make some adjustments to it. When we brought it home it was really sturdy and so, we left it on the kitchen counter. But the next day when my mother tried it on, it was falling apart! Right after that we went to Prouds, we told them what had happened. After we asked politely what had happened. THEY HAD BLAMED IT ON MY MOTHER!!!! They said that she broke it. After that I said that she DID NOT BRAKE IT. So we told them to fix it. They said they will, but it will take 3 weeks! So we waited. But it turns out that they had already fixed by the FIRST WEEK! And had not told us!! We had taken the watch home. But the same thing happened!!!! We went back to the store and demanded our money back luckily they gave it to us without any problems. We gave the broken watch back. And never ever looked back! Don’t go to Prouds!!! They hurt innocent people!!

Bought a ring worth $6000. Their sales girl committed a certificate for diamond authentication. They were nice until they sold it and after that their behaviour changed. The manager called and was very rude. She also told me that I will have to pay for the diamond authentication certificate. If you are spending your hard earned $6000, please go to a proper diamond jeweller. I will sue them if I can.

Poor quality jewellery even if you spend upwards of $5000 on a single item. All jewellery stores owned by the JAMES PASCOE GROUP of New Zealand are exactly the same. Do not purchase from ANY of these businesses.

Very bad customer service i will never shopping again from Prouds

a week ago
Prouds only have instore small finger rings.So if you are even medium size fingers they charge you 80 dollars to order one in your size.This bait advertising at its best.I will be calling the Accc and fair trading..I asked if they could show me where it states that they charge extra.Was told it's not for the customers it for the staff. So here I am with a 500 dollar gift card and they will not give me the money back.I asked if they told my husband that if they don't have a ring size they would charge extra. The answer was, no they wouldn't have told him as it's not part of the sales process. When I was walking out they 3 staff members laughed. Also the staff told me they only have upto size R ring store. BAIT ADVERTISING ...

I was asked to call customer service, its just rings and rings and when someone finally pick up they hang up.

Greedy for sales rather than helping a loyal customer by advising up coming sales and giving an option to purchase or wait a week and this was by a store manager. Why i'm writing this is because I asked is there any store sales coming up in the next week or so, I was advised NO then I find out the item went on sale 50 percent off a week later. Not happy at all, very disappointed.

Prouds in Belmont WA give good service and have lovely items. I love their silver jewellery. The Prouds store in the Morley Galleria, well their service stinks. The woman tried to sell me a ring that was just too tight for me. When I didn't buy the ring, she turned really horrible, so unprofessional. She wouldn't even call another Prouds store to see if they have it in my size. She said I'll have to do that myself. I rang them myself, but she still wouldn't speak to them. She is a very lazy, rude cow who doesn't deserve her pay nor her job. I'll never go back there again. This tallish foreign woman from England has NO retail training and should never work in retail serving customers.

Went to the Prouds Jewellers store in Mount Isa today for a simple battery change for my Tag Heuer. I was told that because the watch is not an in store item, they couldn't do it. What's the problem? I'm gonna pay and am sent away. Last time I buy or have anything to do with Prouds.

I purchased a Chisel men’s watch from Prouds. The watch stopped working about an hour after purchase, but we were already on our way home. We live a bit far from the shopping center in Morley, so I thought I give it another chance and set the watch to the right time. It stopped again in a couple of hours. We decided to take it back to the shop for an exchange the following weekend. It was quite obvious that the watch was not worn. The first thing I was told was that the watch face was scratched- complete nonsense because I never removed the plastic cover. The watch was only worn for an hour. When that failed the manager told me they would have to return the watch to their service center for repair. I did not want a repair, I just wanted another watch, and I don’t want to have to drive back to Morley to pick up my watch in 3 to 4 weeks. I just wanted an exchange or a refund. This was refused in a very stern voice, as if the manager was lecturing a naughty schoolboy. I have never seen such terrible customer service. I Don’t buy anything from these people ever again and will advise anyone I speak to of my terrible experience.

How about if you just got the ring and the resize ring flew off your hand and landed on concrete and cracked the diamond. Does the care plan cover that? It’s less than a few hours old and it’s my engagement ring. In tears. It’s a one Carrot diamond.

Bought an online chain for my daughter SOLID 9CT GOLD, 50CM OVAL CURB CHAIN which in the photo appeared to be approximately 3mm thick. The actual image displayed on my computer screen with a standard 1920x1080 screen resolution was a 1.0cm width displaying a very decent quality chain. The chain in actual fact is 1mm thickness. It was a shocking surprise to say the least.

The image has been severely magnified to show a high quality decent thick chain. And what arrives in the mail is something you could accidently snap whilst trying to put it on.

What is worse, $164!! for the smallest flimsiest chain ever. What a rip off. Disappointed in you Prouds for your deceptive approach to online sales.

The returns policy at Prouds is absolutely despicable. I purchased a silver chain for my husband for his birthday, a few days later I took it back as I realised that the one I got was much larger than what he usually wears. I was told No change of mind, you can have a voucher for $150, I don’t want a bloody voucher! I want my money back. I was not informed of the returns policy when I purchased the chain because if I was I would never of bought from there. You should be able to at least change your mind up to 7 days especially if the item hasn’t been worn!
Disgusting!

This is the WORST jewellery EVER!! They promised warranty that’s is a scam! Unfortunately my husband trust this people to get me my engagement ring and the size is no right, so I went to the maroubra shop and the manager told my they won’t change the size because they only reduce 2 sizes no more than that! And I cannot exchange for anything.... THANK YOU FOR DESTROY MY SPECIAL MOMENT!

I went to Prouds the Jewelers in Maddington today, the intention being to buy some pearls and a jewlery box for valentines day not a huge spend maybe $200-$300 or so, when I walked in the shop was deserted, just several girls behind the counter, I walked to the jewelery box display and stood there looking a lady walked over and stood in front of me with her back turned to me and appeared to be filing something away.

At no stage did I get a greeting of any kind after a couple of minutes of being ignored in the empty shop, I heard a voice ask if I needed any help!! silly question really!!

I replyed that I would shop somewhere else where the staff were not too busy to serve me, I left the still deserted shop and I shall purchase somewhere else, perhaps I should have worn my business suit?? my polo shirt and shorts obviously indicated that I was not worth dealing with and couldn't afford to buy anyway!!!

Considering your shop was empty, this is a very sad indication of the quality of your staff and the customer service that you should be offering
don't forget I am profit that just walked out of the door and bought with your competition!

This chain ‘jeweller’ are the biggest scammers I’ve ever experienced in retail. It seems like Sales assistants are trained to lie about products, as unless the conversation is recorded, there is no proof that customers are purchasing what is promised. Here are two examples that have happened in the past year. (1) As a 40th birthday gift, my husband purchased a gold bracelet and was reassured by the sales assistant that it was high quality and for every day wear. We were even encouraged to purchase charms for it. It broke within two weeks and when returning it to the store, was told that it is not for every day wear. I called head office and they must expect complaint callers, my query was dealt with rudely and dismissively. The manager even lied, suggesting that they knew I wore the bracelet to do manual work every day and that is why it had broken. I am an academic and work from home. Fortunately, we received some legal help, our argument was evidenced and after months of deliberation, they begrudgingly gave us a credit note. Every time we left the store after seeking loss, we’d turn around to see the sales assistants, manager and deputy manager, laugh behind our back. Sadly, I also had to go to other Prouds stores in Hobart to redeem my credit note, the service was equally unprofessional. 2) My close friend purchased what was assured as ‘diamond’ stud earrings when in fact, they were CZ. She paid natural diamond prices for what ended up being synthetic.

I give no stars if I could. I went to Blacktown and got my engagement ring sized, we were served by a muppet called Sue. She messed up the payment 3 times and took an hour for something that should have taken 10 mins. We sent the ring away as I tried on a size O and I needed smaller. 3 weeks later my ring arrives and I noticed after I was proposed to that I had an O not the N I waited for. I called Blacktown and they said we asked for an size O. WHY WOULD I SEND A SIZE O AWAY FOR ANOTHER O? I THEN WENT to nepean and told them. The ring was sent away again. I have the ring back and it still doesn't fit. 3 time lucky. They are a bunch of Morons and ruined everything for me my partner . . . I'm still dealing with this issue a month later.

I bought a necklace thinking it was real gold but in few days it changed colour and hurt my daughter's neck.