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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, unique designs, and overall craftsmanship. Many people are very happy with their orders, finding the items to be well-made, stylish, and accurate to what was advertised. The fit of the clothing is frequently highlighted as impressive, with consumers appreciating the comfort and flattering styles. However, some customers also noted issues with delivery services, experiencing longer than expected shipping times, especially for international orders. A few people also reported problems with customer service, mentioning unhelpful responses, ignored emails, or difficulties with returns and exchanges. There were also occasional concerns about product defects, such as faulty zippers or unexpected wear and tear.

What people talk about most

Product

People report positive experiences with product quality and design. Many reviewers praise the high-quality... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of products, noting items like... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise fast shipping,... See more

Order

Customers generally express satisfaction with their orders. Many reviewers praise the quality of items... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report positive experiences,... See more

Based on these reviews

Rated 5 out of 5 stars

Really good quality products and packaged nicely, I purchased their touch grass cardigan during the black friday sale and it’s really versatile to wear, I ended up getting both colours. There’sa lot o... See more

Rated 5 out of 5 stars

I love that they use ShopPay, especially because I bought pants for my partner during Christmas season. They are currently his favorite pair of pants and wears them weekly. I’ve become interested in t... See more

Rated 5 out of 5 stars

Brand is good, I ordered during Canada post strike however so that might have affected shipping but that is okay because I still received my products. Very happy yay 100% should definitely buy! their... See more

Rated 5 out of 5 stars

I ordered clothing from Protémóa and was genuinely impressed with both the quality and design of the pieces I received. The fabric feels premium, the fit is exactly as described, and the overall s... See more


Company details

  1. Fashion Designer

Written by the company

Protémoa's mission today is to create the dream wardrobe for those who understand fashion well but don’t take it too seriously. We're here for modern individuals who know that looking good should never be a burden in the post-fashion world. Protémoa pieces are designed to resonate with every shade of our mood: from the cozy vibes of a friendly hug to an irresistible desire for a spontaneous move. We create pieces that make you look great effortlessly, wherever the night takes you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Quality and Great Customer Service

The quality of the products is outstanding. Everything I purchased was perfect — from the fabric and silhouette to the stitching.
When I needed to return an item because the size didn’t fit, the staff responded promptly and politely via email, which was very helpful.

11 October 2025
Unprompted review
Rated 4 out of 5 stars

good quality

good quality, love the designs, appreciate the color options. shipping was trackable, customer service was responsive when I wanted to make an exchange. planning on buying more :) loving protémoa

1 September 2025
Unprompted review
Rated 5 out of 5 stars

I have made two orders from Protémoa so…

I have made two orders from Protémoa so far and highly rate both of the pieces I bought.
I don’t usually shop online but I loved what I saw so I took the risk and I’m so glad I did.
I have worn both tops many times since they arrived and find that there are so many looks you can achieve. I can’t wait to see what other items are released.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Love my pieces

Ive made a few orders and each time i loved all the pieces I’ve gotten! Shipping takes a few days but I can justify it since the clothes feel high quality and unlike other clothes. Very first time they had a promo and I got a gift card from them and even THAT card was heavy and just a cool ass card . I like that they focus on quality vs quantity overall

3 August 2025
Unprompted review
Rated 5 out of 5 stars

really unique & cute pieces

really unique & cute pieces. the quality is great, especially the jumpers. international shipping was really fast and not too expensive. will definitely be purchasing from here again!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Protémoa has an outstanding customer…

Protémoa has an outstanding customer service. I’m truly amazed by their services. The product quality is the cherry on top! 10/10 brand. Highly recommend shopping with them since their collection is also amazing!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Unique designs and great quality products. Helpful customer service too!

Really enjoyed the quality of the clothes, they feel great and look very unique. I did find the sizing slightly difficult to gauge and miscalculated my size, ended up with an item of clothing too big.

I found Protemoa's customer service very helpful, they responded promptly to my messages and gave clear instructions. I did have to pay a shipping fee in order to return what did not fit, but I don't mind it. This is clearly stated on the website so wasn't a surprise to me.

Received replacement in great packaging and am very happy with my purchase. Will definitely be buying again in the future!

3 July 2025
Unprompted review
Rated 5 out of 5 stars

worth buying

I ordered clothing from Protémóa and was genuinely impressed with both the quality and design of the pieces I received. The fabric feels premium, the fit is exactly as described, and the overall style is elegant yet comfortable. Would buy again!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I’ve ordered many items from Protemoa…

I’ve ordered many items from Protemoa and none of them have disappointed me. The designs and fittings are perfect and I always get compliments from them. The packaging is also very beautiful, small details makes perfect.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Worth the wait!


I recently purchased a pair of B Jeans from Protemoa, and I have to say, they were absolutely worth the wait! Living in Australia, the shipping time took a little longer than I expected, but after trying them on, I can confidently say that these jeans are the real deal.

The fit is incredible – they’re flattering, comfortable, and the quality is top-notch. The fabric feels sturdy but still has a nice stretch to it, and the design is just as stylish as I hoped. The attention to detail is clearly there, and you can tell they’re made to last.

If you're ordering internationally, the shipping time can be a bit of a wait, but trust me, it's worth every day.

16 May 2025
Unprompted review
Rated 2 out of 5 stars

poor customer service

great pieces but customer service is non-existent, emails get ignored so I can't even initiate a return/exchange due to sizing differences (vendor does not cover return postage, and returns must be received within a certain window of time from delivery). won't be buying from here again unfortunately.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

I’ve ordered from Protemoa many times now, and I love their stuff. The designs are unique and it always comes packed really well (I actually kept all the zipped bags they send the clothes in because they’re so versatile haha).

30 May 2025
Unprompted review
Rated 3 out of 5 stars

Order not even sent!(Got refunded after a while)

I have ordered from this company before and was quite satisfied, when I ordered a second time they did not even send my package. I contacted customer service and the confirmed that they did not send it. I tried to get more information, but no response. The only answer I got was that they needed my tax number. They did not need that last time I i did not fill it out for the order. I mailed that I don't want to give that information, and if they can't deliver the package with my adress, just refund. No answer. Message sent around 2weeks, ago

Update, they sendt me a message, and refunded me. So I guess they are not able to send to Norway. That is understandable, but they stil did not refund until after I sendt multiple messages (took over 2 month since the order). They also did not answer any of my replies to their emails. So if you want to contact the send a message to their Forum.
So to summarize, I believe it's safe to order, but it's a 50% chance you get an order or a refund after alot of hassle.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Protemoa has always provided the best…

Protemoa has never let me down or my friend so we always look forward to their new releases. Every piece I’ve ordered has been great quality, with unique, edgy designs that don’t compromise on materials. I really like that everything is made in limited quantities, it adds that bit of FOMO and makes each item feel special. Delivery is always fast and reliable (we are based in UAE), and their customer service is super accommodating. I’ve ordered from the new drop and have requested for a change of size ahead of delivery and they’ve been very responsive.

I’m always excited for the next drop or the return of the Paris heels! Missed this one and regret it ever since. Can’t wait to receive my new items this month xx

2 June 2025
Unprompted review

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