Prospero Teaching Reviews 938

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication to finding suitable placements and ensuring a smooth process. Many people appreciate the efficient and straightforward user experience, noting the ease of managing timesheets and accessing resources. However, some people were dissatisfied with the customer service and communication, mentioning difficulties in reaching agents, unanswered calls, and ignored emails. A few other people also felt that the service was inefficient in finding work, with some experiencing lengthy registration processes and a lack of assignments despite initial promises.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, efficiency, and supportive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support, highlighting agents who... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the agency, highlighting the... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the prompt and... See more

User experience

People report positive experiences with user experience. Many customers praise the support and... See more

Based on these reviews

Rated 4 out of 5 stars

My experience overall has been really smooth and quite straightforward. Lale has been excellent! A consultant with a strong work ethic & morals; I know I can rely on her to take care of me and help m... See more

Company replied

Rated 4 out of 5 stars

I've been working with Prospero for a few years now. In general they are reliable and pay on time. Where they could improve, is getting tutors the amount of work they need in a timely fashion. Int... See more

Company replied

Rated 4 out of 5 stars

My representative Charlotte has been amazing and supportive. She even got me an interview for a full time position at a school! my only grope with agency is that i will have to stay on agency for 3 mo... See more

Company replied

Rated 4 out of 5 stars

I have had overall a positive experience with Prospero. They have work that suits both full time positions and daily work. My agent Dan has been extremely helpful and supportive! The reason why I didn... See more

Company replied


Company details

  1. Recruitment Service
  2. Career and Education Provider

Written by the company

Prospero Teaching is a teaching agency with permanent & supply teaching jobs for teachers & support staff in Primary, Secondary & Special Needs Schools.


Contact info

4.1

Great

TrustScore 4 out of 5

938 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Unprofessional

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Hi Peter. We would love to hear more about why you have left us a 1* review. If you would like to reach out you can contact us at contact@prosperoteaching.com. Thank you.

Rated 1 out of 5 stars

Constant spam in my mail box

Constant spam in my mail box. When I write to them, they don’t reply, only send more spam and advertising.

13 November 2024
Unprompted review
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Reply from Prospero Teaching

Hi James. Sorry to hear about your experience. Please can you email contact@prosperoteaching.com where we can process unsubscribing your contact details. Thank you.

Rated 5 out of 5 stars

Prospero is one of the best

Prospero was a terrific agency to work for. My agent Conor Maguire kept me aware of any changes to the schedule or needs well in advance. I was always where I should have been even when some client sites were disorganized. They were always expecting me and ready to go. My rate of pay was always higher than other agency around me.

15 January 2024
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching!

Rated 1 out of 5 stars

Once they have you details they won't leave you alone.

I have made it clear both by email and on a phone call I no longer work within education. I have unsubscribed twice from their emails and still receive job postings.

The jobs they send through are underpaid for what they are asking for, so not even remotely tempting to go back into education.

1 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this to our attention as we take feedback seriously. Please email us on contact@prosperoteaching.com for further discussion. Thank you.

Rated 5 out of 5 stars

an excellent agency

I have found Prospero teaching to be an excellent agency. They (especially Dan Truss and Scott) have been exceptional in finding me a placement. They are consistent in communication and asking for feedback, and very good at communicating with both schools and myself. They look after their staff and that is appreciated.

Overall an absolute pleasure to work for.

31 October 2024
Unprompted review
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Reply from Prospero Teaching

Hi Matthew, thank you for your feedback!

Rated 2 out of 5 stars

Ghosted

The company started off great, I had work coming in weekly from schools. If I required any help, easy access to my consultant. But after a mistake, I was required to do some training... After training was completed and I can work again.. my consultant just ghosted me and told me no work was available ever.

28 October 2023
Unprompted review
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Reply from Prospero Teaching

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this to our attention as we take feedback seriously. Please email us on contact@prosperoteaching.com for further discussion. Thank you.

Rated 5 out of 5 stars

Prospero Teaching is great

My time with Prospero Teaching has been great. They have been very kind and responsive and tried very hard to place me in a school. They do their best to accommodate for all workers, especially Skyler, she is very friendly and hardworking.

23 October 2024
Unprompted review
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Reply from Prospero Teaching

Hi Ntito, thank you for your feedback!

Rated 5 out of 5 stars

Had such an easy and great experience…

Had such an easy and great experience using Prospero! Especially Ellie, she was so professional and super helpful. She was able to secure me the perfect position In a short period of time. Highly recommend her!!

17 October 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to review your experience at Prospero Teaching, Serine!

Rated 5 out of 5 stars

very helpful

very helpful , find a wor verybfast and happy to work from.them

14 October 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your feedback!

Rated 4 out of 5 stars

Registration and interview with lucy Doherty

Lucy was patient, friendly and very professional. She made sure that everything was completed and made the process enjoyable and not stressful at all.
I am waiting for a placement.Sending a big thanks to Lucy.

9 October 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Interterview with Lucy

I was interviewed by Lucy Docherty and found her to be professional and friendly. Lucy was great with signing me up to the agency and has been helpful, patient and professional. I am waiting for further details and hopefully gain a job role soon

7 October 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to review your experience at Prospero Teaching, Dee!

Rated 5 out of 5 stars

I was dealt by Daniel Hodson Walker of…

I was dealt by Daniel Hodson Walker of Prospero Teaching and placed at Newbridge School as LSA on 15th September 2023. I became permanent staff of this school on 27th September 2024. During my journey with Prospero, Daniel was excellent all through. He was helpful and generous. I like his people dealings. I recommend everyone to go with Prospero if think to start career with teaching.

27 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching London!

Rated 5 out of 5 stars

Thank you Dan Hodson-Walker

My agent Dan Hodson-Walker is always helpful and will always sort everything you need. He has found me my perfect teaching role and I cannot thank him enough. He is not like other agents from other agencies that just do it for the money. He genuinely wants to find you the perfect role. Thank you Prospero. Dan really is an asset to your company.

8 October 2024
Unprompted review
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Reply from Prospero Teaching

Thank you, the team will be thrilled!

Rated 1 out of 5 stars

Started off great until I was reassigned…

Startedoff great until I was reassigned to Laura O Sullivan as my controller. No professionalism. Whatsapps me and messages me whenever she feels like it. And when we try to reach out to her, She never picks up or just reply back saying she is on annual leave. She is always on annual leave. She, at one point, shouts at me for reaching out to her during her annual leavewhich I wasnt aware of. I took screenshots to show that she started the conversation and how rude and unprofessional she is. I reached out to the compliance team to be reassigned since Laura wasn't helpful at all, but I havent heard from them since then.

8 July 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this to our attention as we take feedback seriously. Please email us on contact@prosperoteaching.com for further discussion. Thank you.

Rated 1 out of 5 stars

Beware

Attempted to work with the Leeds branch. I was initially enthused after a meeting and liked their approach. However I ended up wasting countless hours filling the same forms repeatedly for the registration process to then take months to finish.

Informed them that I (luckily) had work lined up for the opening two weeks of January through a different agency, to then receive constant calls from different people offering me work that isn't suitable for a supply teacher. These people then pressured me to give up that teaching work mentioned for theirs, which I found totally inappropriate. This was work including one to one SEN support, not relevant to my training or background. Did they even bother to read my CV?

There was no reliable point of contact at the Leeds branch, people just rang and didn't even introduce themselves. Who was I talking to and what was their role at Propsero?

Following that two week period was radio silence from Prospero after trying to get in touch. These agencies don't treat you with respect as a professional, they destroy you and work purely for themselves and their own profit margins. My experience with Prospero and other agencies destroyed my enthusiasm for teaching.

22 January 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback. We are sorry you have experienced this with Prospero Teaching and other agencies. We appreciate all feedback and will take this into consideration to best help people find work in the future.

Rated 3 out of 5 stars

Attention to contractors.

I’m not happy with their attitude to contractors. They need to improve their attention.

24 September 2024
Unprompted review
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Reply from Prospero Teaching

Hi Liliana, thank you for leaving feedback. Can you please let us know more about your experience by contacting contact@prosperoteaching.com? Thank you!

Rated 4 out of 5 stars

Pretty damn good

From start to finish both Holly and Ethan have been excellent. Both have been extremely proactive and informative throughout. Although each opportunity presented hasn't always been suitable for me they have always given me the option considering that the industry as a whole has been quiet since I registered with them. Things are now picking up, which is great. Only complaints are not getting paid for a trial day when this wouldn't have been the case with other agencies, and the constant emails from other consultants after making it clear that I'm dealing with Holly and Ethan. Seems strange to be that it's pretty much a free for all when it comes to consultants approaching candidates at prospero. This can sometimes be confusing.

19 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Liam!

Rated 1 out of 5 stars

Scam

More than getting money from doing the DBS and sending you emails to do courses with them and pay for the courses, they do not do! I wonder if they really find a role for somebody.
This is a very strange agency!!! I have seen it from the beginning, when I started to register with them, which it took 2 months, until the present, when they sent me emails for different positions and after to tell me , ' the booking filled up quickly '.
It looks like a scam company !!!

19 September 2024
Unprompted review
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Reply from Prospero Teaching

Hi Diana. Thank you so much for your feedback. We appreciate it and will definitely take it on board. Just to clarify, DBS applications are non-refundable as they are paid directly to a third party, and Prospero Teaching doesn’t make any money from processing these applications. If you’d like to discuss further or have any questions, feel free to reach out to us at contact@prosperoteaching.com. We’re always happy to help!

Rated 4 out of 5 stars

Prospero is a good agency and my…

Prospero is a good agency and my experience of onboarding and registering was very smooth. Lucy was extremely helpful throughout the process and was always willing to sort out any issues I had. Although It did take me a couple of months to land my first attachment, I have found one now - all very convenient so far!

16 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Omer!

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