Prospero Teaching Reviews 938

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication to finding suitable placements and ensuring a smooth process. Many people appreciate the efficient and straightforward user experience, noting the ease of managing timesheets and accessing resources. However, some people were dissatisfied with the customer service and communication, mentioning difficulties in reaching agents, unanswered calls, and ignored emails. A few other people also felt that the service was inefficient in finding work, with some experiencing lengthy registration processes and a lack of assignments despite initial promises.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, efficiency, and supportive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support, highlighting agents who... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the agency, highlighting the... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the prompt and... See more

User experience

People report positive experiences with user experience. Many customers praise the support and... See more

Based on these reviews

Rated 4 out of 5 stars

My experience overall has been really smooth and quite straightforward. Lale has been excellent! A consultant with a strong work ethic & morals; I know I can rely on her to take care of me and help m... See more

Company replied

Rated 4 out of 5 stars

I've been working with Prospero for a few years now. In general they are reliable and pay on time. Where they could improve, is getting tutors the amount of work they need in a timely fashion. Int... See more

Company replied

Rated 4 out of 5 stars

My representative Charlotte has been amazing and supportive. She even got me an interview for a full time position at a school! my only grope with agency is that i will have to stay on agency for 3 mo... See more

Company replied

Rated 4 out of 5 stars

I have had overall a positive experience with Prospero. They have work that suits both full time positions and daily work. My agent Dan has been extremely helpful and supportive! The reason why I didn... See more

Company replied


Company details

  1. Recruitment Service
  2. Career and Education Provider

Written by the company

Prospero Teaching is a teaching agency with permanent & supply teaching jobs for teachers & support staff in Primary, Secondary & Special Needs Schools.


Contact info

4.1

Great

TrustScore 4 out of 5

938 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very friendly and welcoming

Hollie Ranger has been very friendly and welcoming to me so far and helped me to feel even more excited about beginning my teaching journey.

20 November 2024
Unprompted review
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Reply from Prospero Teaching

Hi Frank, thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

Prospero have all ways got me…

Prospero have all ways got me placements and paid for my services on time. I would recommend them.

21 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience with Prospero Education so far. Their induction process was detailed and comprehensive. They sent me links to relevant courses and checked in regularly to see how I was getting on.

Since being signed up, I have been in regular contact with Liverpool CES J.C who has been incredibly helpful and supportive.

She has always been friendly and easy to talk to and I have really appreciated her honesty. JC has demonstrated empathy with my situation and has been very proactive in trying to secure suitable referrals.

I can certainly recommend this company and on a personal note, I am very happy to be working with such positive, friendly and approachable people.

20 November 2024
Unprompted review
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Reply from Prospero Teaching

Hi John, thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

Prospero are a wonderful company…

Prospero are an absolutely wonderful company. I was job hunting and came across a role under Prospero, I applied for this role and they got into contact instantly, we established together that this role wasn’t suited to me but from there they took me in, signed me up as a candidate and ever since have been amazing. Always in contact, always supportive and helpful, I have had multiple cover roles under them and have now been found a permanent role through them. Will always be very grateful for Prospero.

20 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you taking the time to feedback about your experience with Prospero Teaching!

Rated 5 out of 5 stars

Excellent agency - recommend!

I have recently signed up with Prospero, and the colleagues I have been in touch with have been great. Swift communication, on top of everything and I have nothing but praise! I have been working with Liverpool CES J.C., and would highly recommend! Thank you for helping me to get started and your friendly and professional support.

20 November 2024
Unprompted review
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Reply from Prospero Teaching

Hi Emma, thank you taking the time to review your experience with Prospero Teaching!

Rated 4 out of 5 stars

Supportive team.

My journey at Prospero has been a long and rewarding one.Throughout this time ,Alex has been incredibly helpful and supportive. Recently, I had the pleasure of interacting with Brianna,and the experience was fantastic.Both of them are exceptional,and I would recommend anyone to join this amazing team.

15 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your feedback!

Rated 5 out of 5 stars

Positive throughout.

I cant thank Carl Fenton Jones enough, Chelmsford Branch, he goes above and beyond from the moment I joined the company in 2021, he always keeps me informed and answering any questions at anytime I have. Since joining the company it has all been really positive and I am very happy working with them.

19 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your feedback!

Rated 5 out of 5 stars

Great agency

I am currently signed up with Prospero, and have had nothing but a good experience with them. The company as a whole are communicative but not pushy, and the agent assigned to me deserves a mention. I am a bit scatterbrained and indecisive, and my agent Ben Archer at the Newcastle branch has been nothing but patient with me. He’s contactable and friendly, and has been really great at finding me suitable positions and putting up with my near constant messages. I’m so grateful to him and am in a role and school I love.

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Hi Rose, thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

J.C LIVERPOOL CES - EXCELLENT SUPPORT

I cannot thank J.C ( Liverpool CES) enough. She has gone above and beyond to support , encourage me and find suitable work placements. J.C always keeps me informed and is very quick to respond to any questions I have. So far my experience with Prospero has been really positive and I'm really happy to be working with them

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

I'd recommend 'Liverpool CES J.C'…

I'd recommend 'Liverpool CES J.C' highly. Why? Hard working, thorough, can do attitude, friendly, honest. Registration, which can be a long, drawn out affair was thorough, quick and done with respect and understanding. Communication was clear, non invasive, and immediate. They respected my experience and attitude, and trusted from the evidence I cared about education, rather than take a suspicious position and force a teacher to prove they're credible. That's refreshing.
Prospero's own and chosen training providers are also very good, they are informing, thorough, made for adult educators who care, facilitate with knowledge of the law, and don't accept a non committal approach to training (you have to repeat input if you get it wrong, as we would do with students!) , hence their certification actually means something. Thank you!

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback!

Rated 5 out of 5 stars

Thanks to Prospero Teaching and…

Thanks to Prospero Teaching and Brianna, I’ve had the chance to work in some incredible schools, gain valuable experience, and feel genuinely supported every step of the way. I highly recommend them to anyone looking to build a rewarding career in education!

22 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

I have been working with Prospero for…

I have been working with Prospero for quite a long time. Both Alex and Brianna are brilliant and highly approachable.I never had any issues working with them.

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your feedback!

Rated 5 out of 5 stars

Great support for their staff

Great support for their staff. I have been a tutor for the last two years and can say they are a friendly bunch. Always eager to help and their response to concerns raised are excellent.

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you, Olamide! Appreciate the feedback!

Rated 5 out of 5 stars

As part of a highly trained team of…

As part of a highly trained team of tutors working for Prospero Teaching, I have the privilege to collaborate with wonderful professionals such as Ms. Natalia Hall, Ms. Sophie Darby and Ms. Natalie Knight.
We are in charge of delivering top class education through modern, face -to- face or online sessions, with a humanistic -
student centred approach to teaching and learning.
I recommend Prospero Teaching as an educational environment that is a guarantee of success and achievement.

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to leave a review, Maria!

Rated 5 out of 5 stars

Highly Recommended

A brilliant agency; work is continuous and the agents are all very approachable, friendly and helpful. Would suggest them as an employer to any teacher - in fact I actually recommended them to someone at the weekend!

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your feedback!

Rated 5 out of 5 stars

The company is very communicative

The company is very communicative, and any questions I had big or small they were happy to help. Chanai got me a role super fast even though I didn’t have much experience! A great company super helpful

18 November 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

I worked for Bristol SEN absolutely 5*…

I worked for Bristol SEN absolutely 5* My agent was fantastic. I was so supported. In every single way. They do all they can for you. I feel extremely fortunate to of worked for them.

8 May 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for your feedback!

Rated 5 out of 5 stars

I have been working for Prospero for 2…

I have been working for Prospero for 2 years, and my agent Tom is amazing, very smart and kind, he always finds me good placements consistently, the communication is always at a high standard and he always tries to do the best for me, I have been very lucky to work with him, other teachers have also said the same, Prospero Teaching is very lucky to have him.

25 November 2023
Unprompted review
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Reply from Prospero Teaching

Hi Sadie, thank you taking the time to review your experience with Prospero Teaching!

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