PropertyRecs.com Reviews 

3,958
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 837 reviews, reviewers overwhelmingly had a great experience with this company. Customers often highlight the incredible response time, noting that questions are answered accurately and quickly through the online chat feature. People frequently praise the staff and customer service representatives for being exceptionally helpful, polite, and extremely efficient when resolving account problems. Some reviewers were not happy with unexpected subscription charges and unclear membership details that appeared on their billing statements without prior warning. A few other people also felt that trying to close an active subscription or handle account cancellations required jumping through annoying hoops and dealing with unhelpful customer support responses.

What people talk about most

Customer service

Customers had positive experiences with customer service, frequently praising the fast and efficient live... See more

Staff

Customers consistently note positive experiences with staff, frequently praising helpful, quick, and polite... See more

Response time

Users describe positive interactions with response time, frequently highlighting how requests were handled... See more

Service

Clients share positive opinions on service, frequently praising quick response times and helpful support... See more

Subscription

Consumers find subscription to be ambiguous due to unexpected recurring charges following a one-time report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Canceling a subscription (that I was not aware of until seeing the credit card charges) and requesting a full refund via their on-line chat was easier than expected. The agent was helpful and responsi... See more

Rated 5 out of 5 stars

Susan was able to help close an account in which I was being charged $20 about every 2 weeks her customer service was on point and speedy, solved my problem and it was very much appreciated. On the ot... See more

Rated 5 out of 5 stars

Quick sign up discovering loads of great information about the remodel/construction of my home before my purchase - including costs, contracting company information (in my case the roofer's). I was e... See more

Rated 5 out of 5 stars

The response time to any question or concern was incredible. Questions were answered accurately and quickly. Everything from enrolling through the cancellation process was seamless. Customer Service w... See more


Company details

  1. Information Service

Written by the company

100% Money Back Guarantee - email support@propertyrecs.com or call 1-866-242-0544 anytime for a refund.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,958)

813 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM!! WARNING Do not give them your credit card info

SCAM!!! fraudsters, its a front for hard to cancel subscription service. You will get reoccurring charges without ever specifically authorizing them. I have both emails requesting cancellation; the reply; AND my bank records showing the repeat theft AFTER the cancelation request.

9 July 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Kenneth,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

Rated 5 out of 5 stars

Five star Customer Service

When I signed up to receive a report on a property, I was told it would be $1. I wasn’t aware it would sign me up for an account for $30 with ongoing charges. I used the chat feature and Kimberly was very helpful to refund the full $31 when I realized it was a subscription. Great Customer Service!

13 July 2026
Unprompted review
Rated 1 out of 5 stars

This company has been charging my card…

This company has been charging my card twice a month since February for an online property search service that I never signed up for or authorized.

When I called customer service, instead of taking responsibility, they insisted that I was the one who signed up, even after I repeatedly explained that I never did. They only agreed to refund the last $9.95 charge and refused to refund the many previous unauthorized charges.

This is an unacceptable business practice. Charging customers month after month without clear authorization and then blaming them when they complain is extremely unprofessional and dishonest.

I strongly recommend that everyone carefully check their bank and credit card statements if they have ever interacted with this company. I will never use their services again.

6 July 2026
Unprompted review
PropertyRecs.com logo

Reply from PropertyRecs.com

Hello Fernanda,
Please contact us at support@propertyrecs.com and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

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