Avoid this company at all costs.
Avoid this company at all costs! They manage a flat at Raphael Heights, which is in a terrible condition.
The photos are extremely misleading and do not reflect the actual condition of the apartment.
We arrived to find a property that was dirty, grubby and completely unhygienic. The floors were filthy, there was hair throughout the apartment, including pubic hair in the bathrooms, the drawers and walls were dirty, and surfaces were covered in grime. We couldn't even walk around barefoot and felt uncomfortable touching anything.
The WiFi also did not work despite following the instructions and repeatedly trying to reset it.
The property was so unacceptable that we checked out early and paid for alternative accommodation ourselves rather than spend another two nights there.
What has been even more disappointing is the complete lack of customer service from Propertri. We raised our concerns immediately, sent numerous messages and emails, provided photographic evidence, and repeatedly asked for updates. Instead of resolving the issue, we were met with delays, excuses that the matter was "being investigated", and are now being completely ignored. We have been left out of pocket for both this booking and replacement accommodation.
If you're considering booking accommodation with Propertri - don’t make the same mistake we did. The condition of the property bore no resemblance to what was advertised, and when things went wrong, the host offered no meaningful support or resolution. I would not recommend to anyone.



