Kynex Ltd Reviews 5,362

Just placed an order for a phone with Kynex, dealt with both Abbey and Molly, absolutely effortless and pleasure to deal with. Very helpful people. Thanks guys!

As an existing customer i ordered my Broadband on 11th of February, paid for February and March, no Broadband as of 17th of April. No sign of a solution. Spoke to Shaq, Jack, Noah and finally Abbie. All very nice. Still No Broadband installed, blaming network issues, wrong delivery address. Told them i was cancelling as they have failed to provide service i had paid for or even a router. They are now threatening termination charges for a service not delivered. No timelines for delivery as requested last week. Spoke to Ofcom. Avoid

Great customer service from Shak and Jay very professional

Everything went so smoothly and they were helpful all along the way

Re helpful definitely recommend shaq

Jack was very helpful today, very much appreciated

Just had a great experience with Jake and his team, helped me get onboarded smoothly, very accomodating and not pushy at all.

Very lovely people, Shaq, Toby and Chloe and helpful

Molly and Shaq were very helpful and offered a great deal.

BEWARE BEWARE

This company and its staff cannot be trusted. They repeatedly fail to deliver on what they promise, and after years of ongoing issues, it’s clear this isn’t a one-off—it’s a pattern.

When you leave a negative review, they attempt to pressure you into taking it down, even offering incentives to do so. That alone should raise serious concerns about how they operate.

I’ve been dealing with problems for the past three years. They are quick to contact you when they want you to sign a new contract, but when it comes to resolving issues or following through on commitments, they fall short every time.

I’m currently trying to obtain my PAC code and was promised an email today—which, unsurprisingly, never arrived.

To make matters worse, they are not regulated by Ofcom, leaving customers with very limited options for recourse.

Avoid this company.

Joe and shad helped me , nice people

Jack from customer services sorted out the issue woth my phone

Both Jake and Abby were great with the renewal of my phone Contract !

Abbie was lovely, she helped me reduce my phone bill by half and two business sims!

Pleasant to talk to and friendly
Shack and jay cheers

Jack listened and did his best to help resolve the issue.

Abbie and Chloe

Jack at accounts really with my enquiry very professionally

Jack is brilliant