Progop.com 

Reply from Progop.com

Apr 22, 2025

Dear Valued Customer,

Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the inconvenience caused by the delay in your delivery.

As our customer support team has previously explained, we are currently experiencing unforeseen delays affecting a limited number of shipments. Please rest assured that we are actively working to resolve this issue for all affected customers.

In the unlikely event that we are unable to deliver your parcel, we will process a full refund in accordance with our published policies. Your patience and understanding during this time are greatly appreciated.

We truly value your feedback, even when it stems from a negative experience, as it helps us improve our services. If you have any further questions or need assistance, please don’t hesitate to contact us.

Best regards,
Customer Support Team

Reply from Progop.com

Apr 1, 2025

Thank you for sharing your feedback. We take all customer concerns seriously and appreciate the opportunity to clarify any misunderstandings.
At Progop, we strive to offer competitive pricing by sourcing products directly from trusted suppliers, allowing us to pass savings on to our customers. Regarding payment methods, we currently do not support PayPal due to our suppliers’ payment confirmation requirements. However, we are actively working to integrate PayPal soon.
As a growing business, we understand that our online presence is still developing. Our Facebook page may be relatively new, but we are committed to building trust through transparent operations and excellent customer service.
We encourage you to reach out to us directly by using our contact channels if you have any further questions or concerns. Your satisfaction is our priority, and we’d be happy to provide any additional information to reassure you of our legitimacy.
Thank you for giving us the chance to address your concerns. We hope to serve you better in the future.

Reply from Progop.com

Apr 1, 2025

Thank you for taking the time to share your review. While we believe the aspects do not reflect our processes, we appreciate the opportunity to address your concerns.
Had we received your questions through our official contact channels, we would have been happy to provide clarification promptly. Regarding the RTX 5090 graphics cards, as communicated to all our customers, these items are fulfilled directly by our suppliers from their own facilities. We do not stock these products in our warehouse, nor have we ever claimed otherwise. Our inventory reflects real-time supplier availability, a common industry practice that allows us to maintain competitive pricing and a broad product selection.
Concerning payment methods, our suppliers require confirmed payment verification through their ERP systems. At this time, PayPal is not recognized as a confirmed payment method by our partners, which limits our ability to process orders with this option. However, we are actively working on integrating PayPal and hope to offer it soon.
For shipping, we partner with SHIPBULL, a courier aggregator that selects the most cost-effective delivery options to provide free shipping, a standard practice among retailers.
Additionally, our suppliers regulate market distribution based on regional policies and profitability, which may affect product availability in certain areas.
Our registered business address, verifiable via our VAT and LEI numbers, is publicly listed on our website for transparency.
We hope this clarifies your concerns. If you have further questions, we welcome you to contact us directly for a more detailed discussion. We kindly ask that any future concerns be directed to us to ensure accurate and fair representation.
Thank you for your understanding.

Reply from Progop.com

Updated Mar 28, 2025

Thank you for taking the time to share your feedback with us. We truly value all customer input, even when it highlights areas where we may have fallen short.
We’re sorry to hear about your experience and would like to resolve the issue as quickly as possible. To assist you better, could you please provide your order number or contact details? This will allow us to investigate promptly and ensure a satisfactory resolution.
Please feel free to reach out to our support team. We appreciate the opportunity to make things right.

Reply from Progop.com

Updated Mar 28, 2025

Dear "Customer",
We regret to inform you that your recent order could not be processed due to discrepancies in the payment and billing information provided. As a result, your account has been deactivated. Please note that the payment was declined by our card processing system due to invalid details, not by your bank. We take payment security seriously and are unable to proceed with transactions that cannot be verified. We appreciate your understanding and encourage you to contact our support team if you believe this decision was made in error or if you’d like to clarify any details.

Reply from Progop.com

Updated Oct 23, 2024

We are very sorry for this misunderstanding. However, this is not our fault. As we have already told you, we don't accept preorders. We only take orders for items that are available for shipping. In your case at the time of placing the order a new batch of products has arrived and it is beyond our control to match the old price.