productcaregroup.com Reviews 6,934

I bought a washing machine from a company that use this group for delivery. It’s been a nightmare from start to finish. I chose a delivery date of Tuesday 19th May but received a message to say that delivery date couldn’t be met and to chose another. The next available date was 29th May, two weeks later. I phoned ProductCare and did speak to a very helpful gentleman and wvwntually, on the Monday I got a delivery of 22nd May (today). A delivery slot of 9.59-11.59 was given along with a tracker. The day dawned, the tracker didn’t work and the washing machine didn’t arrive. Another telephone call to ProductCare, and I was advised the drivers were at the delivery before mine & were running late. It is now 12;57 and I’ve just had a call to say they would be another half an hour! It really isn’t acceptable, we’ve been waiting in all morning for this delivery and so say I am pissed off is an understatement! Not a good esperience at all 😡

I've tried to respond to the email address given so they can 'look into this' and it's bounced back as not recognised. Why am I not surprised!!!

Lee G delivered our extractor fan this morning. He was polite and friendly even when I was a few minutes late getting back to the house. He was extremely helpful and accommodating, putting the very large box where we needed it. We have had a lot of deliveries for our new kitchen and Lee was over and above the best out of them all

Lee G was excellent, delivered on time and install very professionally and quickly.

Excellent delivery service by Lee G…!
Thanks Lee G!!!!

Received my freezer today and the delivery driver (Lee G) was very friendly and helpful. He even removed the packaging for me and took it away - great help as just moved into a new home so got enough boxes around the pace! Thanks Lee!

I ordered a washer dryer from argos, product care were down to deliver. We were advised the item would be delivered 9th may, got a call to say the driver had his tools stolen so couldn't deliver. We rescheduled for the following week, this time a scratch on door. They rescheduled for 19th we immediately advised we couldn't do that date and rescheduled for 20th. The driver wasn't advised of this and tried to deliver on 19th, failed as we weren't home. Was promised it would be delivered 21st...... I phoned to check and surprise surprise it wasn't on the van! Disgusted with productcare. If you order from argos check they are delivering and not product care!

Very polite, professional delivery staff named Lee G.
Friendly and Helpful. Punctual.

George the head and Jordan the assistant absolutely wonderful.
George is an asset and good name for his employer and must be listened and supported by his employer.
The Miele dishwasher was fitted absolutely professionally and the smiles on their face.
God bless them.

Product Care is beyond unprofessional. Have a Tumble Dryer ordered via Costco that they are supposed to be delivering. First attempt the driver couldn't be bothered finding my house and didn't phone ahead of time. Rebooked after a lot of back and fourth with their customer service team. As with many of the reviews have stated, this time they didn't even bother putting it on the van. That's two days of holidays wasted waiting in.

The customer service team do not call you back. You have to chase to get any answer. I was told today they were going to find out what happened to my order and phone back. Waited 4 hours and no reply, so called them myself only for the customer service advisor to now tell me they'd launched an investigation and it would take 48 hours. I had to phone to find that out. When I asked to speak to a manager the customer service advisor told me "I can escalate it all I want, it will still take 48 hours". He did escalate it apparently, but I suspect that's going to be as useful as a wet paper bag.

Avoid this company at all costs if you have an order they are couriering.

Update: After further back and fourth with Product Care I decided to cancel the order. Was getting messed around to much in the end and was getting told it would take another 7 days to attempt another delivery. Went to AO.com, paid a bit extra and had the item two days later. Easy.

Great delivery and help with setting up our new Costco Washing machine.
Ryan Hill and Quinn were the guys who did the lifting and installation.

Would recommend.

Absolutely shocking service from Product Care Group. My delivery has now failed TWICE because the driver “forgot” to load the item onto the van. Completely unacceptable and a total waste of my time. No communication, no accountability, and no effort to resolve the issue properly. Would not recommend using this company if you actually expect your items to arrive.

Outstanding service .
Great communication.
Delivered on time
Delivered with care to property
Delivered appliance with care
Technician JEAN M was extremely professional, polite and totally respectful, a credit to the company ,especially as due to unforeseen circumstances ,he was managing all of his two men deliveries on his own
I can’t praise enough.
Thank you

Two individuals not interested in working at all, came to deliver new fridge freezer to the kitchen and take the old one from the same place.
Outcome:
-Old one not taken.
- delivery crew damaged new one. I've found plastic parts on the driveway, also they managed to dent the door.
- new one left in the hall, still in packaging as delivery crew refused to unpack and take the rubbish away - despite it being the part of the delivery.
- delivery crew said it's impossible to deliver it to the kitchen - despite the old one , which is slightly bigger fit with no issues.
It took me and my son around 3 min to put new one in place and then another 3 min to take the old, slightly bigger one away.
If it was their first time, they might be excused, but still it shouldn't be a paid service.

Although my first delivery attempt was failed by the delivery provider—causing me to waste a full day and complain to Costco—the re‑scheduled visit completely changed my experience.

Gurpreet from Product Care Group delivered and installed my washing machine today, and his service was outstanding. My installation location was difficult, but he handled everything professionally, efficiently, and with a great attitude.

Thank you, Gurpreet, for turning a frustrating start into a 5‑star finish.

Malachi & Meshach delivered my fridge freezer yesterday and did an excellent job. There are steps up the side of the house and the kitchen is on the 1st floor - they delivered the large fridge freezer to the kitchen and put it in position taking with them all the packaging. There was an issue with the doors not aligning and they photographed and detailed this in their delivery report. An absolute credit to the company - Thanks guys - great job 😎

Ordered an item from John lewis. package was damaged and opened. i asked to take the delivery back. The delivery person not deleting my delivery acknowledgement and trying to scam by taking the parcel away. Also so rude

Big Reecey and Bradley were right on time and were very professional from start to finish, also helpful with any queries I had and the fridge freezer looks great.
Would definitely recommend. Thanks.

Ashley who delivered our freezer was great! He put it exactly where I wanted it without any issues.

Delivery, installation and demonstration by Connor A and big reecey was 1st class. Size and weight of American fridge freezer was no match for these guys who placed within the kitchen without any fuss or damage.

Great delivery, on time, helped with unwrapping the item and took away the packaging too. Lee G was really friendly and helpful.