productcaregroup.com Reviews 6,938

Connor provided excellent customer service. Very helpful! Would highly recommend.

Had a very helpful conversation initially and very swift email response regarding an issue with a dysfunctional toaster. Very good and positive outcome.

Ordered a wine cooler from Currys. At the time of ordering their website said delivery in 3-5 days. After paying I was redirected to a product care web page to book delivery. Next available date TEN days away, not the end of the world as I was in no rush but there we go. Day before and on the day they bombard you with messages and emails saying your delivery is coming then during the delivery window I check the tracking and it just says delivery not successful. After calling them to find out why they say their driver has marked the item as "not on the van" and I have to speak to Currys to rebook delivery. Cancelled the order and had to get one from elsewhere. Day off work to get the delivery totally wasted. Will try to avoid ordering anything for delivery from Currys again if they are using these cowboys.

I would give negative stars if it would be possible. When I bought a fridge freezer on the 2nd of June it was advertised with 4-5 days of delivery, but when I was able to book the delivery day the earliest 2 weeks. I had a scheduled delivery yesterday but it was unsuccessful because the driver did not find the address( in 2026 that is no excuse!) And the lady at their customer service said next available delivery is the 23rd of June. I contacted B&Q, I bought from them the fridge and asked for refund cos I can't wait one more week for a fridge when mine is broken. But here is the funny part of the story, today morning I got a call from Proudctcare that unfortunately the fridge is out of stock so they won't be able to reschedule the delivery. So where is the fridge what they couldn't deliver it yesterday? What is that if not a scam!!

Rafael and David were great, polite and completed the delivery without issues. They offered to remove packaging and install the fridge. Greatly appreciate their service!

Rudest delivery man I've ever encountered. Showed a total lack of respect for myself, my property and my belongings. I never got a phone call prior to delivery, where my plan was to inform them to come round the back for easier delivery. Instead they just turned up, at the front door, then complained at me that I'd "not prepared" or "cleared a path" despite the fact if they'd come round the back as I was going to suggest they'd be fine.
The main delivery man threw my old appliances about, giving no regard for the machines nor my property. He showed a similar lack of concern for my new appliances.
The product care group website states that the delivery drivers will:
- assess a path to the room of your choice before delivering your items: they did not and complained at me
- remove all packaging: they did not
- put the items in a room of your choice: they did not. I was left with a tumble dryer *outside*. Luckily I'm perfectly capable of getting it inside but I dread to think of the experience an elderly person might've had with this miserable driver.

I would actively avoid any company going forward who use product care group to deliver. I am relieved I didn't pay extra for installation as I'd not trust this rude team to do so properly.

If you're ordering something, and it's going to be delivered by these chumps: RUN FOR THE HILLS.

Faelo and David were very friendly and helpful and got the job done with no issues

Driver got the incorrect item, refused the delivery. Received an email to confirm they will re deliver between 3-5 days. Chased up to find order cancelled with no notice. Poor customer service!

Today I had David & Rafael drop off a new Washing Machine & Fridge.

Before the drop off they called me to tell me they were 20 minutes away, then when they arrived they were so helpful.

Everything was unloaded form their lorry and into my house in good time.

Both very polite and new whay they were doing, very knowledgeable.

Thank you both - Tom

The worst delivery experience. My first attempt involved a driver calling me to say he was on his own and needed help carrying a washing machine up three flights of stairs. I explained I was at work and my 65-year-old mother was waiting for the delivery. He insisted I reschedule, claiming it should be a two-man job. This was a complete waste of my £24.99 delivery fee.

The second attempt was also unsuccessful. I called and was told it was due to a risk assessment of my street, yet no phone call or communication while they were outside - I only discovered it was unsuccessful through the tracking link.

For the third attempt, I was given three different two-hour windows throughout the day. After the latest time stated, I checked the tracking link again and it was, again, unsuccessful. I wasted three whole days waiting on this joke of a company. I finally called them and told them to send it back to the supplier. It was a complete waste of time and they showed no interest in even an apology.

Lee G delivered my product today. He was friendly and helpful, arrived on time, and made the whole experience smooth and hassle-free. Great service throughout, and I was very pleased with the delivery. Thank you, Lee!

Avoid.
Poor product and even worse customer service.

Where is my refund?????

Purchase from currys.
Booked delivery for 8th June, not turned up and no communication.

Delivery unsuccessful 10th June, was not informed it was due to be delivered. They also cancelled the order within an hour of unsuccessfully delivering it, was there even an attempt?

Spoke to product care and they said driver couldn't find property on 8th but didn't contact me for any help. Got passed back to currys

Spoke to currys and they said it's a stock issue.

Someone is telling porkies.

Buying a fridge shouldn't be so stressful

Great delivery today by Lee G. Waited while I checked the product was intact. Very polite and friendly

Ordered a fridge from Argos. Booked a delivery for Monday. Was then phoned on the Monday that the fridge hadn't been put on the lorry and would have to book a new delivery. Phoned them. Then had to phone Argos. There's a lack of communication between the two companies. Cancelled the order then to be phoned a couple of days later wanting to rebook the delivery when the item had been cancelled. Not a great service.

Our technician Lee G was excellent. Safely delivered our freezer to where we wanted it to go in a friendly professional manner

Delivery driver Ethan was very pleasant and happy to take product in through the back of the house to make it easier for me.

Zero!!! 0
I would strongly advise anyone considering a retailer that uses Product Care Group for delivery and installation services to think twice.

My experience involved three failed delivery and installation attempts, all due to poor planning, inadequate staff, and unqualified personnel.

On the first attempt, Product Care Group sent only one person to complete a delivery that clearly required a two-person team. As a result, the delivery could not be completed.

On the second attempt, two people were finally sent, but they damaged the product during delivery, making the installation unsuccessful once again.

The third attempt was no better. The driver was rude, unprofessional, and appeared to lack the necessary skills to carry out the installation. He claimed there was a fault with the property's pipework and refused to proceed. This explanation was completely unfounded, as the property is a brand-new build with new pipework throughout. It was clear that he was either unwilling or unable to complete the installation properly.

After wasting a considerable amount of time, I arranged installation through a different supplier that claim they do not use Product Care Group. Their team installed the product without any issues whatsoever, proving that the alleged pipework problem simply did not exist.

To make matters worse, contacting customer services on the email that's here was unhelpful. Any responses seemed generic and appeared to favour their drivers rather than address the legitimate concerns raised.

Overall, this was an extremely frustrating experience caused by poor organisation, damaged goods, unqualified installers, and poor customer service. I would avoid Product Care Group and any retailer that relies on them for installation services.

I have been expecting a delivery of a Currys item this morning which has been arranged for 1 week. I’ve been receiving multiple email confirmation and correspondence confirming. I received a delivery window of 2-4 hours this morning and tracking my order which has stated ‘5 stops away’ and ‘on its way’. The tracking screen jumped to ‘unsuccessful’. I have not received a phone call and no one has arrived to my address. I called the company and was told ‘your item was not loaded onto the van, you need to call Curry’s for a refund’. Currys were unable to help me stating they e not received tracking information. I’ve missed an important family event and arranged work around this delivery this morning due to no other availability.
A classic case of being told ‘we’ve messed up but call someone else to sort it’s, and then the someone else stating ‘we don’t know what’s happening call the delivery company’. Appalling.

Great service , delivered by Lee G
Quick and efficient