Always get to speak with knowlegeable people who are always polite,and willing to assist. Having switched my pugs to this brand several years ago we have never looked back.People always comment h... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania. Everyone there was extremely helpful and knowledgeabl... See more
Company replied
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has d... See more
Company replied
I’ve been feeding my boy Zeus on ProDog Raw for a while now and I’ve never seen him get so hyped for dinner. He absolutely loves it, bowl’s gone in seconds every time. His coat’s shinier, he’s got lo... See more
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Company details
Written by the company
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contact info
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, United Kingdom
- 01278556155
- support@prodograw.com
- prodograw.com
4.5
Excellent
793 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My dogs love Prodog food
My dogs love Prodog food, its gone in seconds. My personal view after initially creating their raw meals myself, whilst this is more expensive way of feeding its convenient, but comes with the right balance of protein, offal and bone, with the additional health benefits of salmon oil, vegetables and superfoods like kelp, all of which add health benefits and calcium.
5 August 2025
Unprompted review
Reply from ProDog Raw
Hello Michelle,
Thank you for your super review. We’re thrilled to hear your dogs are loving their ProDog meals. We understand the effort that goes into preparing raw meals at home, so we’re glad we can offer a convenient option without compromising on quality or nutrition.
Our balanced mix of protein, offal, bone, and added superfoods is designed to give dogs everything they need to thrive, so it’s great to know you appreciate those benefits.
Thanks for choosing ProDog Raw and please do get in contact if you have any questions or need support in the future.
Many best wishes
Team ProDog
Dog owner for over 30 years,first time…
Dog owner for over 30 years,first time feeding raw. I’ve been feeding my 18 mth Beddy x whippet high quality kibble with a topper since we got him as a pup.Its been a struggle,thrown a lot of food ( and money) away that he didn’t eat . Did a quick changed to raw a couple of months ago….he took to it immediately! So far, no problems with customer service ….asked advice from Prodog Raw on a couple of occasions and they’ve got straight back to me.Dogs put weight on and looks in great condition 😊
2 August 2025
Unprompted review
Reply from ProDog Raw
Hello Graham,
Thank you for sharing your experience. We’re so pleased to hear your Beddy x Whippet has taken to raw so well and is thriving. It’s fantastic that you’ve noticed such a positive change in his condition.
We’re always here if you need any more advice or support, and we really appreciate your trust in ProDog Raw for this important transition.
Best wishes
Team ProDog
Reply from ProDog Raw
Hello Miss D,
Thank you for your feedback. We’re pleased to hear that you found our service efficient and responsive. Providing timely support is a key priority for us, and it's great to know this was reflected in your experience. If you need any further assistance, please don’t hesitate to contact us in the future, always happy to help.
Best wishes
Team ProDog
Great products and lovely staff
We recently transitioned our dog onto a raw food diet and we're really pleased with the quality of Prodog's 'complete' raw food bundles. Their customer service is great and they're very responsive if you're looking for any advice too, quick to get back to you and friendly too.
I'd highly recommend them to anyone looking for a great choice of raw food and natural products.
21 July 2025
Unprompted review
Reply from ProDog Raw
Hi Emily,
Thank you so much for your kind words. We're thrilled to hear that your transition to raw feeding has gone smoothly and that you're happy with the quality of our complete raw food bundles. It’s great to know our team could support you along the way, providing helpful advice and quick responses is something we really pride ourselves on.
We truly appreciate your recommendation and look forward to continuing to support you and your dog .
Best wishes
Team ProDog
Great customer support
I had an issue with my account and the customer support was brilliant. Identified it was a wider system issue and their IT support got it sorted within a few hours.
29 July 2025
Unprompted review
Reply from ProDog Raw
Hello Mandy,
Thank you so much for your kind words and letting us know how supportive our customer support team were in assisting you and that the issue was resolved quickly. It's always our goal to provide prompt and effective service, and it's great to hear that reflected in your experience. If you ever need anything else, we're here to help.
Best wishes
Team ProDog
I own an allergic dog
I own an allergic dog, we were at the vets every month. I swapped to Prodog raw from Nutriment and we haven’t been to the vets with various orifice flare ups for 10 months. It has taken a while to work out the flavours he prefers, very fussy for a former starved dog (rescue), the quality of the raw food is very good. The team are also very responsive to my queries.
29 July 2025
Unprompted review
Reply from ProDog Raw
Hello Lisa,
Thank you so much for sharing your experience. We're absolutely delighted to hear that your dog has been flare-up free for 10 months since switching to ProDog Raw, that’s a huge win, especially after such a challenging journey. It’s heartwarming to know that your rescue pup is now not only thriving but also found his favourite meals. We're glad the quality of our food and the support from our team have made a positive difference. Thank you for trusting us with his health and happiness.
Do get in touch if you have further questions or need support from Customer service or our nutritionist.
Best wishes
Team ProDog
Reply from ProDog Raw
Hello Friend of Ted,
Thank you so much for your kind words. We’re delighted to hear you found our customer service to be faultless, we pride ourselves in superb customer support and it's super to know we are reaching our high standards for you. We’re always here if you need anything.
Best wishes
Team ProDog
Pro Dog Raw ticks all the boxes!
Pro Dog Raw ticks all the boxes!
My dog was losing weight eating kibble. Since changing to raw , he’s put on weight and his coat is improving and he’s a much more contented dog
25 July 2025
Unprompted review
Reply from ProDog Raw
Hello Alison,
Thank you for sharing such wonderful feedback. We're so pleased to hear that Pro Dog Raw is helping your dog gain healthy weight, improve his coat, and feel happier overall. Stories like yours truly mean the world to us, we’re delighted to be part of his transformation.
Best wishes
Team ProDog
First order placed delivered on time as…
First order placed delivered on time as promised dogs seem to love the food with no obvious signs of loose stools which is always a plus
25 July 2025
Unprompted review
Reply from ProDog Raw
Hi Will,
Thank you so much for your lovely feedback. We're delighted to hear that your first order arrived on time and that your dogs are enjoying the food. It's great to know there are no tummy upsets too, that's always a win. We look forward to keeping those tails wagging with future orders.
Best wishes
Team ProDog
Excellent customer service
I've been feeding my dog with Prodog raw food for a year. Their customer service is excellent that they consider the hot weather might affect the quality when delivered so they proactive to change the delivery to a less hot day. Recently I just requested to change my subscribed delivery date and they responded efficiently and get the job done well. Appreciate it.
20 July 2025
Reply from ProDog Raw
Hello Rachel,
Thank you for sharing your experience! We're so pleased to hear that you've been happy with both our raw food and our customer service. We always aim to ensure every delivery arrives in perfect condition, no matter the weather, and we're glad our team could adjust your delivery dates smoothly.
We truly appreciate your continued support over the past year.
Best wishes
Team ProDog
Great company and products
Great company and products
Great customer service
Recently changed delivery service from DPD To YODEL so will see if they are as good
18 July 2025
Unprompted review
Reply from ProDog Raw
Hello Ian,
Thank you so much for your kind words. We're thrilled to hear you’re happy with our products and customer service. We are reviewing the switch to Yodel due to customer feedback. If you you would like to know more please do get in touch with customer services.
Best wishes
Team ProDog
Prodog have been very helpful indeed…
Prodog have been very helpful indeed with a problem we have had with a pup affected by lungworm damage. We are trying a new regime with their food and additive. Prodog were also very supportive when a Yodel delivery went missing - not their fault, but Prodog sorted it as soon as they could.
18 July 2025
Unprompted review
Reply from ProDog Raw
Hello Jo,
Thank you for your kind words. We’re so pleased we could support you and your pup during such a challenging time with the lungworm damage, and we hope the new regime with our food and additives makes a real difference. We’re also glad we could resolve the delivery issue quickly for you. Your trust in ProDog means a lot to us.
Best wishes
Team ProDog
Great company with great products
Great company with great products. I used PDR with my previous dog who intermittently suffered bouts of colitis whilst on dry/wet food-at its worst requiring overnight admission for IVIs, transitioning him into raw was easy and he never suffered colitis again. I now have adopted a 7 year old springer and have easily changed him to raw- he absolutely loves it.
big thank you to Alison/customer services who helped me with an order query, process was easy, friendly staff and resolved same day. Cannot recommend prodog more! Blue light discount would be nice though 😁
15 July 2025
Unprompted review
Reply from ProDog Raw
Hi JC,
Thank you so much for your super review. We’re thrilled to hear how well your previous dog thrived on PDR and that your new springer has also transitioned to raw so easily, it’s always rewarding to know we’re making a real difference to our four-legged friends’ health and happiness.
We’ll be sure to pass your kind words on to Alison our nutritionist, she’ll be delighted to know she was able to help. Your feedback means a lot to us, and we truly appreciate your recommendation.
We very much value your support and as such each subscription order earns your points which you can use against your subsequent orders, making it even more cost effective, along with ordering bundles.
Will pass your comment on regarding blue light for sure.
Wishing you and your springer many happy, healthy years together.
Team ProDog
Very Disappointed
Very Disappointed – Refused Return on Unopened Dog Food
We ordered a bundle of dog food from Prodog, but unfortunately, our dog refused to eat it — not even a nibble, despite several tries. While we understand that not every product will suit every dog, what truly disappointed us was Prodog’s refusal to accept a return or offer a refund for the unopened boxes.
We reached out to customer service expecting some flexibility or understanding, especially given that pet food can be a matter of preference or dietary needs. Sadly, the response was rigid and unhelpful.
We won’t be ordering from Prodog again and would advise others to be cautious — if your dog doesn’t like it, you’re stuck with it. A more customer-friendly return policy would make a big difference.
So sad Prodog did not provide any support or return after their invoice. If you are looking for raw dog food for your dog, please think if your dog will really like their food before you order online because there will not have any flexibility on return or refund even you bought a bundle of 10KG.
15 July 2025
Unprompted review
Reply from ProDog Raw
Hi Tony,
Unfortunately, we’re unable to accept returns of perishable goods, this is set out in our terms and conditions and is in line with legal requirements for food products. To help customers trial our range with less commitment, we offer our sample packs specifically for this reason.
As much as we’d like to make returns possible, it simply isn’t something we’re allowed to do, and we’ve done our best to make this clear within our terms of business on our website.
I can also see from your previous conversations with our nutritionist that your dog is now eating well on the flavours aside from Turkey, which is great progress. If you’d like any further advice or tailored guidance to continue supporting your dog’s diet, we’d be more than happy to help. In our last email we offered more advice and support, please do let us know if this was helpful.
We do completely understand that this situation can feel frustrating, but we’d really love the chance to assist you further.Please do let us know.
Kind regards
Team ProDog
Helpful advice
Receiving helpful advice quickly which I can put into practice and have a happier dog and calmer owner.
14 July 2025
Unprompted review
Reply from ProDog Raw
Thank you so much for your lovely feedback. We're really glad to hear that the advice you received made a positive difference, a happier dog and a calmer owner is exactly what we hope to achieve.
If you ever have more questions or need further support, we’re always here to help.
All the best,
The ProDog Team
Prodog Raw is excellent…
Staff at Prodog Raw consistently provide great customer service. They are personable and very helpful.
Product is excellent too 😊
16 July 2025
Unprompted review
Reply from ProDog Raw
Hello Bronja,
Thank you for such a kind review. We're delighted to hear that both our products and our team have made a great impression. Providing excellent customer service and high-quality raw food is what we’re all about, so it means a lot to know we're hitting the mark.
We truly appreciate your support and look forward to continuing to serve you and your dogs.
Best wishes,
The ProDog Team
Our doodle loves it!
My fussy doodle was a nightmare to feed before we tried Prodog. She's been on it over a year now and loves it. We are really pleased as we know she is getting the best quality food available, with the quick delivery and the ability to subscribe if you want to.
4 July 2025
Unprompted review
Reply from ProDog Raw
Hi SW,
Thank you so much for your lovely review. We're delighted to hear that your doodle has taken so well to ProDog Raw, especially knowing how tricky it can be to please a fussy eater. It's fantastic that she's been enjoying it for over a year now, and that you're happy with the quality, convenience, and delivery service. We really appreciate your support and are so glad to be part of your doodle’s happy, healthy routine.
Best wishes
Team ProDog
Affordable and amazing quality food
They have a massive range of food that is incredibly affordable and of amazing quality. My dog has been thriving since I added ProDogRaw to his diet. Customer service is also amazing, I’ve been having problems with my deliveries and I wasn’t getting anywhere with the delivery company themselves so emailed ProDogRaw and they emailed back very quickly and helped me out massively. 10/10 definitely recommend if you want an affordable, high quality product for your dog.
14 July 2025
Unprompted review
Reply from ProDog Raw
Hello Court,
Thank you so much for your kind words and wonderful review. We're absolutely thrilled to hear that your dog is thriving on ProDog Raw and that you've found our range both affordable and high quality. It means a lot to us that our customer service team was able to step in and support you when delivery issues arose, we always aim to be as helpful and responsive as possible. Your 10/10 recommendation truly makes our day. Thanks again for being part of the ProDog family.
Best wishes
Team ProDog
Great customer service
Been ordering frozen dog food from them for over a year now. Always great quality and shipping and delivery have been spot on. On our most recent order we had a problem with Yodel delivering the order on time which was then no longer fit for use and they arranged for a replacement to be sent straight away and the customer service was great. Would recommend.
13 July 2025
Unprompted review
Reply from ProDog Raw
Hello Tammy,
Thank you so much for your kind words and continued support over the past year. We're thrilled to hear you've been happy with the quality of our food and the reliability of our service. We're sorry to hear about the recent delivery issue, but we're glad our team could resolve it quickly for you. We are addressing this issue as we speak and if you'd like more information please do email us. Your recommendation means a lot to us, thank you again.
Best wishes
Team ProDog
Our Cockapoo loves it
We have been using prodigy for 4 months now and it has been an easy and efficient process. We never though we would use raw feed due to all the different rules and requirements, but the complete foods from pro dog are amazing. Our cockapoo has a few sensitivities so having food with only needed ingredients and one type of meat is amazing! Our cockapoo was 2kg heavier than he should have been and he dropped it in 3months. When we went to his health check for the year, the vet was truly complimenting us at how lean our cockapoo is- it was lovely to hear!
11 July 2025
Unprompted review
Reply from ProDog Raw
Hello Possed,
Thank you so much for sharing your experience. We're thrilled to hear how well your Cockapoo is doing on our food, it’s amazing what a difference the right nutrition can make. It’s great to know that our complete meals helped simplify raw feeding for you and supported your dog's sensitivities and weight loss journey.
Hearing that your vet was impressed is the icing on the cake. Thanks again for choosing us, we’re so happy to be part of your Cockapoo’s health and happiness.
Best wishes
Team ProDog
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