Always get to speak with knowlegeable people who are always polite,and willing to assist. Having switched my pugs to this brand several years ago we have never looked back.People always comment h... See more
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Review summary
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Reviews shaping this summary
We are new to feeding our dog raw food, she needs a low purine diet to stop crystals in her urine due to her taking allopurinol for Leishmania. Everyone there was extremely helpful and knowledgeabl... See more
Company replied
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has d... See more
Company replied
I’ve been feeding my boy Zeus on ProDog Raw for a while now and I’ve never seen him get so hyped for dinner. He absolutely loves it, bowl’s gone in seconds every time. His coat’s shinier, he’s got lo... See more
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Company details
Written by the company
ProDog is a raw dog food delivery service online with an exceptional brand offering superior quality when it comes to feeding a BARF raw dog food.
Contact info
Unit J8, Oaktree Business Park, TA9 4HA, Highbridge, United Kingdom
- 01278556155
- support@prodograw.com
- prodograw.com
4.5
Excellent
793 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Food arrived defrosted/thawed
I’ve been using ProDog raw coming on 5 years, since my dog was a puppy. I was genuinely happy with them on price, quality and packaging. However over the last year or so I’ve noticed a steady decline but an increase in their prices.
My most recent delivery arrived 24 hours late, with no wool insulation which meant that pretty much all of the food was thawed. I sent pictures and videos within an hour of delivery. Customer service asks if I’ve taken any more pictures and videos…and ultimately says the food is fine because the edges of the food still look frozen! This is despite a kiddie plastic cutlery knife being able to cut into the centre of the food block.
I didn’t mind paying the elevated price originally, but after this experience I’ll be taking my money elsewhere.
14 January 2026
Unprompted review
Reply from ProDog Raw
Hello MoniD,
Thank you for taking the time to share your feedback and for being a loyal customer over the years. We’re sad to hear about your recent experience and would like to look into this further.
Our deliveries can take up to 48 hours. Food thawed but still cold to the touch is safe to pop in the freezer, as stated in our Terms and Conditions. If this were not the case and the delivery was delayed beyond 48 hours and the food was warm to the touch, then that is not acceptable.
We’d really appreciate the chance to look into this properly and make things right. Please contact our team again at support@prodograw.com with your details so we can review the issue in full and follow up accordingly.
Your feedback on packaging and delivery is invaluable and has been passed along to the relevant teams for review. Thank you again for your continued support over the years. We hope we can resolve this for you.
Best wishes
Team ProDog
ProDog Raw
Have been feeding my frenchie boy ProDog Raw for years, he loves every variety that he is given, we rotate the flavours coz frenchies can get fussy, this is such good quality raw , always well blended and no issues with large lumps, he has no allergy issues, his coat is glossy and in great condition and no upset tummy episodes.
Their customer service is great with any issues I have when I mess up my order variations, they respond quickly with a call and sort my errors out.
13 January 2026
Unprompted review
Reply from ProDog Raw
Hello Mr Bailey,
Thank you so much for taking the time to share this super feedback. We’re delighted to hear that your Frenchie has enjoyed ProDog Raw for so many years, and that rotating the flavours keeps him excited for mealtimes. It’s great to hear that his coat, tummy and overall wellbeing are in such great condition, that’s exactly what we aim for.
We also really appreciate your kind words about our customer service team. We’re always happy to help (especially when orders need a little tweak!), and it’s lovely to know that support has made a difference.
Thanks again for being part of the ProDog Raw
Best wishes
Team ProDog
I’ve been using Pro Dog Raw for around…
I’ve been using Pro Dog Raw for around two years now and I honestly wouldn’t go back to anything else. The quality of the food is consistently spot on and you can tell it’s made properly, not just thrown together to tick boxes. My dog’s coat looks healthier, his energy levels are better, and he just looks overall in great condition compared to before. He absolutely loves the food as well, no hesitation at mealtimes at all.
Delivery has always been reliable and the packaging is decent, everything arrives frozen and exactly how it should. It’s clear they actually care about what they’re producing rather than cutting corners. If you’re thinking about switching to raw or you’re already feeding raw and want a company you can trust long term, Pro Dog Raw is 100% worth it.
6 January 2026
Unprompted review
Reply from ProDog Raw
Hi Sam,
Thank you so much for taking the time to leave such a detailed review – it really means a lot to us. We’re delighted to hear that you’ve seen such clear improvements in your dog’s coat, energy levels, and overall condition, and that he enjoys his meals so much.
Quality and consistency are incredibly important to us, so it’s great to know that this comes through in both the food and the way it arrives. We take real pride in producing raw food properly, without cutting corners, and feedback like yours reassures us that we’re doing things the right way.
Thank you for trusting Pro Dog Raw for the past two years and for recommending us to others. We truly appreciate your support.
Best wishes
Team ProDog
Dangerous packaging
Had food delivered for several years but lately packaging has been terrible! Just taken delivery today and every container cracked broken. Pieces of plastic everywhere. 4* review as they rectified the situation very quickly and offered replacements, and dog has always liked the food.
19 December 2025
Unprompted review
Reply from ProDog Raw
Hello Mr Sykes,
Thank you for taking the time to share your experience.
We’re very sorry to hear about the condition your delivery arrived in — broken containers and loose plastic is absolutely not acceptable, and we understand how concerning that must have been.
That said, we’re glad our team was able to resolve the issue quickly and arrange replacements, and we truly appreciate you acknowledging that. We’re also pleased to hear your dog has consistently enjoyed the food over the years.
Your feedback about the packaging has been taken seriously and shared with the relevant teams as we continue to work on improving durability during transit. Thank you for your continued support and for bringing this to our attention.
Best wishes
Team proDog
Customer service is A1 10 starts
Customer service is A1 10 starts, food arrived to the isle of wight 100% frozen solid, it csn be tricky to get frozen food to the island still frozen but pro dog had it collected from them at half 10 at night and was with me the next day by 12pm. Dogs loved the food.
4 December 2025
Unprompted review
Reply from ProDog Raw
Hi Danny,
Thank you so much for taking the time to write this lovely review.
We know island deliveries can be tricky, so it means a lot to know our collection and delivery process worked perfectly. Exactly the standard we aim for.
Most importantly, we’re delighted to hear your dogs loved the food.
Thank you again for your kind words and support. We really appreciate it.
Best wishes
Team ProDog
Very helpful with advice on fat content…
Very helpful with advice on fat content of food and support with GSD who may have pancreatic issues
26 November 2025
Unprompted review
Reply from ProDog Raw
Hi RD,
Thank you so much for your kind review. We're really glad our support and help with guidance on fat content was so helpful for your GSD with possible pancreatic issues. If you ever need more advice or have any updates or questions, We're always here to help.
Many best wishes
Team ProDog
ordered a sample box for my new puppy…
ordered a sample box for my new puppy at 8 weeks,came on time and pretty much frozen(dhl suck but that nothing to do with them as he just throw it next to my door,but ive read reviews about them being late and food unfrozen and customer service not being that good about sorting it so ill pay with paypal just in case ) but my puppy loves it, she was on kibble when i got he a looked bloated and no much energy and runny and smelly poo,but now after a full tub per day, she don't look bloated,way more energy to burn off so she is sleeping more and pooing better, look forward to getting some different meals to try as i got 5 Chicken & Tripe lol so as of now 5 stars
30 November 2025
Unprompted review
Reply from ProDog Raw
Hi Lee,
Thank you so much for taking the time to share your experience. We're really glad to hear your puppy’s sample box arrived in great condition and that she’s already feeling the benefits, more energy, better digestion, and no more bloating is exactly what we love to hear.
We’re sorry to hear about the DHL delivery experience, but we appreciate you recognising that it’s outside our control. We’re always keeping an eye on courier performance and working to ensure orders arrive properly frozen and on time.
It’s wonderful that your little one is enjoying her meals so much, even if it ended up being a Chicken & Tripe week. Please email support@prodograw.com. We will look into this for you.
Thank you again for the 5-star review and for trusting us with your puppy’s nutrition! If you ever need anything, we’re here to help with orders, nutrition, training, and behavior.
Found some plastic bits in 'Duck…
Found some plastic bits in 'Duck Adult'. This is the 5th time. When I switched to 'ProDog', I did mention that my dog is sensitive to 'duck'. (He produces diarrhea). However,
the ProDog still sent them in the bundle. So, I changed the bundle to 'Offal free' this time. I'll see if it meets my expectations.
The pictures of the plastic bits have been sent to ProDog via email on 25/11/25.
24 November 2025
Unprompted review
Reply from ProDog Raw
Hello Margaret,
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience. Finding plastic in any meal is unacceptable, and we take this seriously. We will be passing this directly to our production team and delivery couriers for investigation.
Regarding the duck meals, we hope the switch to the Offal Free bundle is a better fit, but we’d really like to help you order a selection that suits your dog perfectly. We do offer a poultry-free bundle and the Exotic bundle that contains no duck.
Please email us so we can advise on bundles that best suit your dog, and also discuss your complaint regarding the plastic found in the food.
We're here to help and want to ensure you and your dog have the best possible experience with us.
Thank you again for bringing this to our attention. And look forward to hearing from you.
Best wishes
Team ProDog
Our Staffie
Our Staffie, who was a rescue dog, did not have a constant reliable diet. Since moving to the raw food, and with a little more exercise he has become very 'regular' and much more relaxed. He loves all the different raw food bundles, and is always smiling.
24 November 2025
Unprompted review
Reply from ProDog Raw
Hi Alan,
Thank you so much for sharing this lovely update about your Staffie. It’s great to hear how well he’s settled into his new routine and how the raw diet, along with a bit of extra exercise, has helped him become more regular and relaxed. It sounds like he’s truly thriving now.
We’re delighted that he enjoys the different raw bundles… a smiling Staffie says it all.
Thank you for trusting us with his nutrition.
Best wishes
Team ProDog
A great service
My miniature dachshund pups love the food and have never looked healthier. Easy to order and fast delivery, plus they are great at answering any questions you might have.
24 November 2025
Unprompted review
Reply from ProDog Raw
Hi Jenny,
Thank you so much for your lovely review. We’re thrilled to hear your miniature dachshund pups are loving the food and looking healthier than ever.
It’s great to know our ordering process and delivery have been smooth for you, and we’re always happy to help with any questions.
Thanks again for choosing us for your pups’ nutrition, we really appreciate it.
Best wishes
Team ProDog
ProDog Raw is such a good raw dog food…
ProDog Raw is such a good raw dog food . I have a monthly subscription set up which is perfect . I buy the offal free as Dalmatians can’t eat offal and there is a good choice of flavours . I wanted to order the Xmas offal free meal (Deer Santa) and contacted customer services who as always were speedy and very helpful . Great product and company .
19 November 2025
Unprompted review
Reply from ProDog Raw
Hi Julie,
Thank you so much for your lovely review. We’re really happy to hear that your monthly subscription is working perfectly for you and that our offal-free range gives your Dalmatian plenty of choice. We’re glad our customer service team could help with your Deer Santa order, we always aim to be as quick and helpful as possible.
Thank you for choosing ProDog Raw and for your continued support.
Best wishes
Team ProDog
Amazing Company!
I have been ordering from ProDog Raw for many years now. I can't say enough about this company, to truly explain how amazing they are. My deliveries are always on time, excellently packaged and always arrive frozen. The advice and support that the company provides is exceptional! When my dog passed away from old age, the company took their time, to make sure I was okay and offered me help and support. Now that I am getting a new addition, they are more than helpful and knowledgeable. Providing me with information to help me start the transition onto raw. Honestly, I researched for hours to find this company, to save you the time! ProDog Raw is the best company out there! Affordable, supreme quality and excellent customer care! What more can you ask for! Absolutely amazing! Thank you ProDog Raw
19 November 2025
Unprompted review
Reply from ProDog Raw
Hi Jade,
Thank you so much for your wonderful review. We’re truly honoured to have supported you and your dogs over the years. It means a great deal to hear how consistently happy you’ve been with our service, deliveries, and the advice from our team.
We were deeply sorry to hear about your loss, and we’re grateful we could be there for you during such a difficult time. Knowing that we can now support you as you welcome a new addition to your family is incredibly special to us.
Your loyalty and trust mean everything. We’re thrilled that our quality, affordability, and customer care have made such a positive impact, and we’re here whenever you need us.
Thank you again for taking the time to share your experience and for choosing ProDog Raw.
Best wishes
Team ProDog
My frenchie loves her complete raw food…
My frenchie loves her complete raw food and healthy treats. I’m so happy with the service . Prodog are a bit pricey but you do get amazing service and quality products so worth the money
3 November 2025
Unprompted review
Reply from ProDog Raw
Hi Luke,
Thank you so much for your lovely review! We’re delighted to hear that your Frenchie is enjoying her complete raw meals and healthy treats. That’s what it’s all about.
We really appreciate your kind words about our service and product quality. It means a lot to hear that you feel the value, care, and quality are worth it.
Thanks for choosing ProDog Raw. We’re always here for you and your girl.
Best wishes
Team ProDog
Very Fussy Goldendoodle
With a very fussy Goldendoodle I am happy to say that he has never once turned his nose up at his ProDog. I no longer have to worry about wasting food so I order the 25kg bundle which is great value as it lasts 50 days. Delivery has always been spot on. Any contact I have made with customer services has been answered extremely quickly and with satisfactory outcomes. I wouldn't hesitate to recommend to any pawrents looking to feed fab quality raw good to their fur kids
20 November 2025
Unprompted review
Reply from ProDog Raw
Hi Rhona,
Thank you so much for your super review. We’re delighted to hear that your fussy Goldendoodle is loving his ProDog meals, no more wasted food is a big win too. It’s great to know the 25kg bundle is working perfectly for you and offers such good value.
We’re also happy to hear that our delivery and customer service teams have consistently met your expectations. Your recommendation truly means a lot to us.
Give your four-legged friends some extra cuddles from the ProDog team, and thank you for choosing us.
Best wishes
Team ProDog
Excellent food
ProDogs customer service and knowledge of their product and nutritional advice is great. My dog is loving the food and I wish we’d have switched to raw sooner! His coat is amazing and gut health has definitely improved. Only thing I would say is that the courier service they use is DHL and they can be pretty heavy handed often breaking tubs so advise you keep spare. Customer service however were fab at sending out spare when required.
19 November 2025
Unprompted review
Reply from ProDog Raw
Hi Catherine,
Thank you so much for your super review. We’re thrilled to hear that your dog is loving the food and that you’re already seeing improvements in coat condition and gut health. That’s exactly what we aim for.
We really appreciate your kind words about our customer service and nutritional support. Our team is always here to help.
We’re sorry to hear about the issues you’ve experienced with DHL. While we work closely with our courier partners, we know things can happen in transit, and we truly appreciate your patience. We’re glad our team could quickly get replacements sent out for you. Your feedback is extremely valuable, and we’ll continue working on improving the delivery experience.
Thanks again for choosing ProDog
Best wishes
Team ProDog
Excellent product and service
This is our first time introducing a raw food diet for our two Frenchies and they love it! Clean bowls every day. We opted for a variety pack of 20, which arrived promptly, well packaged and still frozen. We will definitely be subscribing from now on.
11 November 2025
Unprompted review
Reply from ProDog Raw
Hi Clare,
Thank you so much for your super review. We're delighted to hear your Frenchies are enjoying their first experience with a raw diet, clean bowls are the best feedback we could ask for.
It's great to know the variety pack arrived promptly and in perfect condition. We’re so pleased to have you join our subscription and look forward to keeping those bowls clean every day.
If you ever need anything or have any questions along the way, we're always here to help.
Best wishes
Team ProDog
Very pleasant experience ordering food…
Very pleasant experience ordering food my dog loves it when it’s delivery day she gets so excited as soon as I open the box to load up the freezer she doesn’t leave my side good value for money with the bundles and my dog is always excited at meal time very convenient service overall and would definitely recommend
3 November 2025
Unprompted review
Reply from ProDog Raw
Hi Paul,
Thank you for sharing such a lovely review. We’re so happy to hear that your dog gets excited for delivery day. That’s exactly what we love to hear. It’s great to know the bundles offer good value and that mealtimes are such a hit. We’re glad our service has been convenient for you, and we truly appreciate the recommendation. If you ever need anything, we’re always here to help.
Best wishes
Team ProDog
Invaluable Support
After contacting the helpline I was contacted by Alison. A great nutritionist who really helped me with making sure we’d chosen the right bundle for our 10 month old Lab retriever after we had made a connection with having an intolerance to chicken. Following on from this I spoke to Caroline Spencer, a behaviourist who gave equally amazing advice. This is amazing & invaluable to have these specialist experts on hand. My contact was the 5/11/25 and the new food bundle was dispatched and with us the 6/11/25
Honestly can’t thank you enough. The food is great. Comes frozen in perfect storage tubs as well. Our dog loves the food.
5 November 2025
Unprompted review
Reply from ProDog Raw
Hi Debbie,
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Alison was able to support you in choosing the right bundle for your young Lab, especially after identifying the chicken intolerance. It’s great to know that Caroline’s behavioural guidance was just as helpful — we’re incredibly proud to have specialists like them available for our customers.
We’re also thrilled that your new food bundle arrived so quickly and that your dog is loving the meals. Our team puts a lot of care into ensuring the food arrives perfectly frozen and conveniently packed, so it’s lovely to hear this has made a difference for you.
Thank you again for your kind words — they truly mean a lot to us. We’re always here if you need anything at all.
Best wishes
Team ProDog
Excellent service and support.
I have a 5yr old cockerpoo called Woolly who is a fussy eater.
We have 2 members of our family who have already switched to RawDog Pro with 100% success, so we decided to give it a go.
Woolly absolutely loved it from the word go, but his tummy was taking time to adjust, so we contacted the Nutritionist (Alison) from RDP via email.
Alison responded almost immediately and asked specific questions, which we answered.
Later that same day Alison rang me and we chatted for 25 minutes.
She gave me excellent and honest advice about our issues.
She said the RawDog diet doesn't suit all dogs and promised to ring me again in a few days to see how Woolly was getting on.
Alison was a woman of her word and rang back.
We had followed her advice, which was working.
During the call I asked Alison further questions which she answered readily and easily.
Woolly is a very happy chappy and I am very pleased that at last we've found a product that is not only nutritious but he loves to eat.
I highly recommend anyone thinking of trying a raw diet to contact this company first.
31 October 2025
Unprompted review
Reply from ProDog Raw
Hello Kay,
Thank you so much for sharing such a detailed and heartfelt review! We’re over the moon to hear that Woolly is now enjoying his meals and thriving on ProDog Raw. It’s fantastic to know that our nutrition support made such a difference. Alison will be delighted to read your kind words.
We truly believe every dog deserves to feel their best, and it’s wonderful that Woolly’s transition to raw has been a success. Thank you for your trust, your patience during the adjustment period, and for recommending us to others, it means the world to our team.
Best wishes
Team ProDog
My Lab Loves it
My previously fussy Labrador has been fed raw food from about 6 months old. We had tried many alternatives but ProDog Raw is by far the best; the difference it has made is amazing. His coat is shinier, his energy levels are fantastic, and his digestion has really improved. I love knowing he’s getting the best possible nutrition.
The customer service team is brilliant too — always quick to respond to any questions and nothing is too much trouble. What really sets them apart is the expert advice; incredibly knowledgeable, friendly, and happy to help with any questions.
Highly recommend Pro Dog Raw to anyone thinking about switching to raw! 🐾
5 November 2025
Unprompted review
Reply from ProDog Raw
Hi Sara,
Thank you so much for sharing your wonderful feedback. A fussy Labrador, who'd have thought it! We’re thrilled to hear that your Labrador is thriving on ProDog Raw and loving every bite.
It’s amazing what the right nutrition can do. A shiny coat, great energy, and improved digestion are exactly the kind of transformations we love to see.
We’re also delighted that you’ve had such a positive experience with our support team. They’ll be so happy to hear your kind words. Thank you for recommending us and for being part of the ProDog.
Best wishes
Team ProDog
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