Pro-string limited Reviews 337

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, knowledge, and helpfulness. Many people appreciate the high quality of the products and services, often mentioning the reasonable pricing as a significant benefit. The efficiency and speed of service are frequently noted, with many customers receiving quick turnarounds and same-day service. Some people were dissatisfied with the durability of a re-done grip, which reportedly started to tear after a short period, an experience they found unusual.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the quick... See more

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Product

Clients share positive opinions on product quality and service. Customers praise the high-quality racquets... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very good value and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... See more

Rated 5 out of 5 stars

I’ve restrung my tennis rackets with Ray at Pro-String twice now. It has been an excellent service both times. The quality of the stringing is top class. Ray is very friendly and responsive wit... See more

Company replied

Rated 5 out of 5 stars

I had to drop off the racquet st the back office of a church near Liverpool St, and collect a few days later. Try not to arrange either when they do Mass as it takes a bit of waiting time. My racq... See more


Company details

  1. Outdoor Sports Store

Written by the company

PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU


Contact info

4.9

Excellent

TrustScore 5 out of 5

337 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Outstanding, personalised customer service

Outstanding, personalised customer service. I’m not an existing customer and I didn’t purchase anything on this occasion. But I am clueless and was looking for help and information in order to buy a gift for my husband’s new hobby. Having spent hours online trying to work my way through thousands of options and product information I didn’t understand, Ray was incredibly quick to respond, helpful and flexible - pointing me in the right direction cutting through days of research and befuddlement! I will be back to purchase in future with absolute confidence.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality every time

Ray does a great job every time I restring with him and is very helpful in recommending string set-ups to suit my play, never once had a bad experience. Drop off service is really handy too!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to communicate with and very quick…

Easy to communicate with and very quick turnaround time. Happy with the service provided. Will come back again for re-stringing that’s for sure.

15 December 2025
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much Daniele, much appreciated review!

Rated 5 out of 5 stars

Raymond is fully committed to his…

Raymond is fully committed to his business. He is always excited and very professional in giving advice. He uses very good quality string, which can also be of his own brand. The stringing is very professional and very well priced. I would recommend him any time.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t be easier

Couldn’t be easier. I’m a novice and was told to get my tennis racket re-strung as soon as possible. Ray was very helpful with his advice. Also had my grip done. Was super quick and my racket is vastly improved.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

String set up for younger players

I discovered Ray by way of his online videos, talking about the importance of using the right strings to avoid injury in younger players.
Clearly very knowledgable and passionate about the issue.
He subsequently took time to advise on the best racket and set up for my son who is 12.
Service and turnaround was excellent, and we got the new racket within a few days. Ray was also available for follow up questions on the set up. Son is super happy with the racket ! Highly recommended and will definitely use again.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I have known Ray for a while now

I have known Ray for a while now, his passion for all things tennis related is un-rivalled and this shows in his patient and down to earth approach when giving lessons. I would highly recommend Ray to any tennis player looking to improve.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very convenient, you can drop off your racket and have it within 3 days.
The stringing was also very good.
I would highly recommend!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service - Quick, Professional and Friendly!

Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fixed broken grommets, and even offered a new grip. 100% professional, great communication, and excellent value for money. Highly recommend!!!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Ray provided an excellent service at a…

Ray provided an excellent service at a fair price. Couldn’t recommend more

26 October 2025
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much Patrick, we really appreciate your review! Hope to see you again.

Rated 5 out of 5 stars

Thoroughly recommend - 5 star service!

Very efficient service from Duncan, he was very knowledgeable and I would thoroughly recommend Pro-String Limited.

3 October 2025
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much for your review! It’s always very much appreciated 🙏

Rated 5 out of 5 stars

very efficient and professional service provided

The team was very efficient in meeting my urgent needs! They returned the racket 30 minutes after I dropped it off. I will definitely recommend them.

29 September 2025
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much Elaine. Very happy we’re able to assist and meet your requirements!

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