Pro-string limited Reviews 337

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, knowledge, and helpfulness. Many people appreciate the high quality of the products and services, often mentioning the reasonable pricing as a significant benefit. The efficiency and speed of service are frequently noted, with many customers receiving quick turnarounds and same-day service. Some people were dissatisfied with the durability of a re-done grip, which reportedly started to tear after a short period, an experience they found unusual.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the quick... See more

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Product

Clients share positive opinions on product quality and service. Customers praise the high-quality racquets... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very good value and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... See more

Rated 5 out of 5 stars

I’ve restrung my tennis rackets with Ray at Pro-String twice now. It has been an excellent service both times. The quality of the stringing is top class. Ray is very friendly and responsive wit... See more

Company replied

Rated 5 out of 5 stars

I had to drop off the racquet st the back office of a church near Liverpool St, and collect a few days later. Try not to arrange either when they do Mass as it takes a bit of waiting time. My racq... See more


Company details

  1. Outdoor Sports Store

Written by the company

PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU


Contact info

4.9

Excellent

TrustScore 5 out of 5

337 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent service from Ray

Excellent service from Ray - He helped my 12 year old son get the right racket by having a full training session with him. Then sent the stringed rackets by courier easily (I live in NW5). Highly recommend him!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience. A quick call, followed by an appointment in less than an hour. Perfect insight into what type of strings and tension. Very transparent communication. The work was fully completed in less than an hour. Everything at a very affordable price.

The strings felt amazing while playing the next day.

3 May 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much for your review Armand, it’s truly helpful and appreciated. So glad you were happy with your first stringing experience with us at Pro-string.

Rated 5 out of 5 stars

Great personalised service

Very good quality racquet and strings, plus personalised service by Ray, who went the extra mile to help me purchase a rare tennis racquet.

13 April 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Grazie Claudiu 😁🙏💪

Rated 5 out of 5 stars

Racket restring

Top-tier service from Ray he has strung my racket twice now. We’ve even traded frames recently— I’d highly recommend him to anyone in London looking for a pro-level setup.

1 April 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much Jura, much appreciated.

Rated 5 out of 5 stars

Great service and great value

I had a really great experience. The service was very fast and high quality. The price was very good value. It is very convenient too, I just dropped off my racket and picked it up two days later.

24 March 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much Matt, our pleasure.

Rated 5 out of 5 stars

Fantastic express service, could not recommend more highly!

Was looking to get my badminton racket restrung on short notice - decided to call at 1pm and was able to get an appointment same day at 2:30pm. Racket was ready by 3. Highly recommend to anyone looking for a quality strung racket!

21 March 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks for your review Mohammed, very much appreciated.

Rated 5 out of 5 stars

Smooth buying experience

I recently bought a tennis racket via the website and was very happy with the experience. When I realised that I needed to change my original order due to an error on my part, they were quick to resolve. The customer service was very good, Ray was clearly very knowledgeable about the products. He took the time to answer my questions and helped me choose the right strings for my level and playing style. The whole process was quick and convenient. I’d definitely recommend them and would use again.

6 March 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much for your kind words Louisa. It’s very much appreciated and glad to hear all went smoothly. Thanks for choosing us at Pro-string.

Rated 5 out of 5 stars

This place is great

This place is great! No brainer to get your rackets serviced here.

26 February 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

😁 thanks a lot Ronak, much appreciated!

Rated 5 out of 5 stars

Excellent

Great, friendly service and the strings/ grip worked exactly as expected. Turned up and it was done 20 mins later. Will be back soon!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

A bit far but Ray is incredibly patient…

A bit far but Ray is incredibly patient with his customers with quick and excellent service!

21 February 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Many thanks for your kind words Sav! We’re glad that you’re finding our service of helpful.

Rated 5 out of 5 stars

Personal

Personal, friendly and attentive service. I went to Pro-String as I wanted to restring and regrip 2 old badminton racquets. Having had a long hiatus from playing, Ray helpfully guided me and did a great job refurbing the racquets so that they play impeccably. I was please with the pricing, service and turnaround and will be happy to support this business going forward.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently had my racket restrung at…

I recently had my racket restrung at this shop, and Ray looked after the whole process for me. He was exceptionally knowledgeable and handled the restringing smoothly and quicker than I expected. Ray also recommended a better string based on my playing style, which was genuinely helpful.

Excellent service, fair pricing, and truly personalised advice — I’ll definitely be returning.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had two re-strings done and got a new racquet and bag through him. First re-string was urgent and he turned it round in under half an hour. Great service and good prices, will be using him for all my needs in future!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Ray called me and walk me through the different options. Helped me with tension, material selection, etc. Great service, on time and personalized

13 January 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much for your review Alejandro. Glad you had a good first experience with us at Pro-string 🙏

Rated 5 out of 5 stars

Badminton Racket Re-string

Received a great service from Ray at Pro-String. Re-strung my badminton racket in a couple of days at a great price. Very responsive and helpful. Highly recommend

14 January 2026
Unprompted review
Pro-string limited logo

Reply from Pro-string limited

Thanks so much for your review Gary. Glad we could turn your racquet around quickly 😁

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