Priority Booker Reviews 

355
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, professionalism, and positive attitude. Many people appreciate the quick and efficient responses to their queries and support needs, even when changes or issues arise. The booking process is frequently described as easy, quick, and straightforward, with many users finding it simple to navigate and complete. However, some people experienced issues with the booking process, such as not receiving confirmation emails or finding better prices elsewhere. A few other people also felt that response times were slow, particularly when trying to cancel bookings or when emails were not received.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process, with many reviewers finding it... See more

Customer service

Users describe positive interactions with customer service, highlighting its efficiency, responsiveness, and... See more

Service

People report positive experiences with service, often highlighting its ease of use, efficiency, and... See more

Response time

Customers had ambiguous experiences with response times, with many praising the quick and helpful customer... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their first-class service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to book airport parking, did Google search, followed a link straight to booking form very easy and quick process even got a discount code, all booked and confirmed in minutes

Rated 5 out of 5 stars

I have used this business for a long time as they are competitively priced and discounted. More recently I needed support from them because I was impacted by the recent hostilities impacting the UAE.... See more

Company replied

Rated 5 out of 5 stars

Booked airport lounge as a present for someone, no confirmation from priority booker of my booking no emails nothing. Can’t call them says to email them now 3 days in still no reply. I had a response... See more

Company replied

Rated 5 out of 5 stars

Have used Priority Booker a few times for airport parking. My most recent bookings have required amendment due to timing changes at my end and Priority Booker could not have been more responsive or h... See more


Company details

  1. Parking Lot

Written by the company

Service-driven airport parking company providing a range of on and off site airport car parks and lounges.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

355 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(355)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Customer Service

I have used this business for a long time as they are competitively priced and discounted. More recently I needed support from them because I was impacted by the recent hostilities impacting the UAE. I needed to contact Manchester airport to change my arrival time after my flight was cancelled and the only flight was back to London. Priority Booker sorted this for me and re-assured me that it was all sorted and offered ongoing support if I had any issues on collection. In a stressful time their calmness was appreciated. Thank you.

25 March 2026
Priority Booker logo

Reply from Priority Booker

We really appreciate it, and your feedback means a lot to us.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. My plans changed and my refund was processed very quickly and with no fuss.

7 April 2026
Unprompted review
Priority Booker logo

Reply from Priority Booker

Excellent news, thanks for giving us this feedback

Rated 5 out of 5 stars

Absolutely rubbish - Since amended to Excellent

Absolutely rubbish, booked through the Blue Light Holder scheme, seemingly offering 25% discount for member holders, went through the booking process and paid more than booking through what the Airport was providing without any discounts, when attempting to raise an email query the website said it had detected a spam email and I could go no further. Just another way to extract money from people without any recourse for raising and receiving the right feedback, RUBBISH! Post discussions with Priority Booker, they have provided very positive customer feedback, reduced the parking costs and resolved my issue very satisfactorily, will definitely consider using Priority Booker again for my travel needs, thank you John.

3 April 2026
Priority Booker logo

Reply from Priority Booker

We are very pleased that we were able to resolve your query. We wish you a pleasant flight and hope to see you again.

Rated 5 out of 5 stars

Great service, great price!

I have used this company sometime now for my parking at London Heathrow. I find them incredibly efficient, very good price and their customer service is brilliant. I made an error in one of my reservations, it took just a quick email and a few minutes to resolve. Very efficient and definitely my choice every time when booking car parking.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service Team

I needed to change my arrival times due to a flight time change, so I emailed customer service while they were out of hours. As soon as they reopened the next day, I received a prompt reply. John was incredibly helpful, clearly explained what I needed to do, and even went above and beyond by offering to contact the lounge himself to make sure everything was sorted. I’m really happy with the service I received and would definitely recommend them.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous service

John was amazing, he dealt with my issues and sorted out my booking. Great communication and very friendly, couldn’t have asked for anything more! Thankyou x

17 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic price from priority…

We had a fantastic price from priority booker at Birmingham airport, but our flights had to be cancelled(going via Qatar). I emailed priority booker and they responded and refunded immediately. Made a horrible situation much easier on us. Thank you

10 March 2026
Unprompted review
Rated 5 out of 5 stars

It was quick and simple

It was quick and simple. When parking the car and collecting the car it was a very simple process. Would use them again! Although the car was returned dirty their customer service sorted it straight away and managed to pay for a car wash.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

First time I have used Priority Booker

First time I have used Priority Booker. They were exceptional, no problems on arrival and pick up. They made sure you are aware of ringing them as soon as you had landed and after you collect your suitcases. There was a 20 minute time scale, enough time to get a coffee. Overall very pleased with the service we got and at a very reasonable price. I would highly recommend Priority Booker.

21 February 2026
Unprompted review

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