Primis Contractor Services Reviews 

60
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve been with Primis Contractor Services since December 2023, and honestly, they’ve been great. Everything just works the way you hope it will — clear communication, quick responses, and payments... See more

Company replied

Rated 5 out of 5 stars

I have been working for Primis for 6 years first as PAYE and then when my circumstances changed, through their umbrella company. In all that time, I have never had a single problem with them. Whenever... See more

Company replied

Rated 5 out of 5 stars

Primis have provided excellent Umbrella services for the last 3.5 years. All services were provided on time, and to the highest standard. All expenses and wages were paid as planned and the staff were... See more

Company replied

Rated 5 out of 5 stars

I have been with them for 5 years and they have been amazing. Always pay on time. Always answer emails promptly. Always professional. The service has been exemplary from all the Team.

Company replied

Company details

  1. Payroll Service
  2. Accountant
  3. Accounting Firm

Written by the company

At Primis, our focus is on providing compliant solutions you can trust. Designed for success, engineered to achieve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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4.8

All reviews

(60)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

A faultless service provided by Debs…

A faultless service provided by Debs and the team. Always happy to provide timely advice and guidance when necessary. Thank you for your support over the past 15 months.

4 March 2024
Unprompted review
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Reply from Primis Contractor Services

Thanks for taking the time to leave us a fantastic review Rebecca. We are glad to hear you have have enjoyed the service over the last 15 months and especially value the service Debs provides. We will pass the feedback onto Deb and the team who will be delighted to hear it.

- The Primis Team

Rated 5 out of 5 stars

Been a contractor for many years

Been a contractor for many years, can’t fault them at all.
Alway help when needed

1 June 2024
Unprompted review
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Reply from Primis Contractor Services

Thank you for leaving us an great review Ian and being a valued client for many years with hopefully many more to come. We will pass the feedback onto the team who will appreciate you taking to time to recognise their service.

- The Primis Team

Rated 5 out of 5 stars

Very supportive team!

Great communication and quick to reply to any queries.

23 June 2024
Unprompted review
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Reply from Primis Contractor Services

Thanks for taking the time to leave us a great review Lucy. Glad to see you value our speedy responses and easy communication.

- The Primis Team

Rated 5 out of 5 stars

Primis provide a high quality service

Primis provide a high quality service, quick to respond and very efficient. Would highly recommend them.

21 June 2024
Unprompted review
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Reply from Primis Contractor Services

Thanks for taking the time to leave us a great review. Great to hear you have valued the service and would highly recommend us.

- The Primis Team

Rated 5 out of 5 stars

100%

I have worked with this group for almost two years , they are always helpful and their has aways been 100% - could not ask for more

20 June 2024
Unprompted review
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Reply from Primis Contractor Services

Thanks for the great review Stewart. We are glad to hear you have have enjoyed the service over the last two years. We will pass the feedback onto the team who will be delighted to hear it.

- The Primis Team

Rated 5 out of 5 stars

Fantastic company that provides a great…

Fantastic company that provides a great personal service, always there to help when needed and all payments are on time.

19 June 2024
Unprompted review
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Reply from Primis Contractor Services

Thank you for taking the time to leave amazing feedback Danny and letting us know you have had a great personal experience.

- The Primis Team

Rated 5 out of 5 stars

one year in and all is well

I have been with Primis now for over one year. Never had a problem. Always paid on time like clockwork. Easy and efficient to use. Thanks Deb

10 June 2024
Unprompted review
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Reply from Primis Contractor Services

Thanks for the great review, we are glad you love the efficient service. We will pass the feedback onto Deb and the team.

- The Primis Team

Rated 5 out of 5 stars

Very helpful and professional team

Very helpful and professional team. Easy to contact and a good web portal.

7 May 2024
Unprompted review
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Reply from Primis Contractor Services

Thanks for the great review John and we are glad you love the service. We will pass the feedback onto the team.

- The Primis Team

Rated 5 out of 5 stars

First class service

Primis have been fantastic since the day I started in my new role. They have taken me through each document step by step and been helpful when I have had additional queries and needs. Special mention to Deb, who is particularly skilled at managing and supporting clients throughout their journey.

29 April 2024
Unprompted review
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Reply from Primis Contractor Services

Thank you for the great review Nolan. We are glad to hear that you have had an excellent and smooth journey with us . We will ensure this gets passed onto the team, especially to your special mention Debs.

- The Primis Team

Rated 5 out of 5 stars

Prompt customer service and payment

Deb handled my queries very promptly and was able to support me with setting up as a new supplier on a new contract. Payent was prompt and I had no issues with PRIMIS during my contract. Thank you!

10 April 2024
Unprompted review
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Reply from Primis Contractor Services

Thanks for taking the time to leave a review and for the great feedback. We're glad to hear that you have enjoyed the service with Debs and we will make sure the feedback gets passed onto Debs and the team.

- The Primis Team

Rated 5 out of 5 stars

PrimisUK: 5 Stars!

Primis: 5 out of 5.
I am have been with Primis (previously FirstRecruitment) for approximately a year and I am just about to leave them to take on a permanent role.
I wanted to provide this review because although I have only been contracting for one year my interactions with Primis have been excellent. They have provided a super speedy response to all my queries and have been very accommodating about (multiple) changes to my pension contributions. I believe their costs are transparent and fair and tied with excellent customer support they really do provide a great service. Its 5 starts from me!.

23 February 2024
Unprompted review
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Reply from Primis Contractor Services

Thank you for the great review Scott. We will ensure this gets passed onto the team. We are glad to hear that you have had an excellent service with us and we wish you all the best in your new permanent role.

- The Primis Team

Rated 5 out of 5 stars

Moving onto a Staff Role

I have been working for a global company and paid through Primis since January 2023 and it has been an absolute pleasure from start to finish, i am moving into a staff role next week, however i have only good things to say about these guys. My main points of contact has been Emma Schrader and Deb Swain and they have been brilliant, such clear communication and always happy to help me through my 1st time working as a contractor. I would be more than happy to go with Primis again in the future. Thankyou for all you're help and good luck in the future.

30 January 2024
Unprompted review
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Reply from Primis Contractor Services

Thank you for taking the time to leave feedback and for the amazing review Simon. We are glad to hear that you experienced the great service that Deb and Emma provide. We will ensure the feedback is passed onto them and the team.

- The Primis Team

Rated 5 out of 5 stars

Excellent Company to deal with…

I have been working for a large multinational company through and being paid via Primus. My main contact has been via Deb and cannot praise her enough. Prior to starting she explained the various processes and options i had and i can say that what transpired was exactly as she described. A very stress free process which allowed me to choose the options that i wanted. Thank you Primis

10 January 2024
Unprompted review
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Reply from Primis Contractor Services

Thank you for taking the time to leave feedback and letting us know you have had a great experience. We are glad to hear that you have had an excellent service from Deb and we will ensure the feedback is passed onto her and the team.

- The Primis Team

Rated 5 out of 5 stars

Top calibre organisation to work through

Primis provide their service to the large multinational company engaging my limited company consultancy. They have been consistently excellent, from the set up of the arrangement, through refresh of associated documentation as necessary such as insurances, to the provision of consistently prompt payment. Any issues with my submissions have been raised immediately, they have gone out of their way to accommodate corrections within the payment cycle and even raised with me when expected client approvals have not arrived prior to cash flow being impacted. I cannot recommend them highly enough.

8 January 2024
Unprompted review
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Reply from Primis Contractor Services

Thank you for the amazing review and we appreciate you taking the time to leave feedback. We are glad to hear that you have had an excellent service and will be sure to pass the feedback onto the team.

- The Primis Team

Rated 5 out of 5 stars

Primis Customer Service

Emma's quick and efficient responses, along with her commitment to completing tasks promptly, have made my interactions with her enjoyable and productive.
It's always valuable to have a reliable and responsive point of contact when dealing with business matters.

Emma has been helpful in clarifying how Primis/First Recruitment works and has consistently gone above and beyond to ensure a smooth process for both our companies.

Building positive interpersonal relationships in a professional setting is essential, and Emma excels in creating a positive and friendly atmosphere, via emails and also in person.

13 December 2023
Unprompted review
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Reply from Primis Contractor Services

Thanks for your lovely feedback Bhavika. We are honoured to have such a reputable client on board with us and we are pleased we can assist you not only in a business to business relationship with all round payroll solutions for your workers but it has been a pleasure to support yourself and the recruitment team over the past few years too.

We have had a fantastic year of collaboration and look forward to many more.

- The Primis Team

Rated 5 out of 5 stars

Professional company and professional staff

I have been with Primus and Deb now since May 2023. From day 1 getting the necessary paperwork in place to weekly timesheets was and still is a pain free experience. Deb explained everything and it just worked. So overall what she and Primus do works.

13 December 2023
Unprompted review
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Reply from Primis Contractor Services

Thanks for taking the time to leave a review Colum and for the great feedback. We're glad to hear that you have enjoyed the pain free experience and we will make sure the credit gets passed onto Debs and the team.

- The Primis Team

Rated 5 out of 5 stars

Primis review

Deb has been marvellous from the start to the present.
The whole experience from getting the position to sorting out all finances has been brilliant (and painless)

1 December 2023
Unprompted review
Primis Contractor Services logo

Reply from Primis Contractor Services

Thank you Steve for taking the time to leave feedback and the great review. We are glad to hear how happy you are with the service and we will be sure to pass the praise onto Debs.

- The Primis Team

Rated 5 out of 5 stars

Excellent experience

From the moment I signed up with my client through to when I completed my contract Emma was my main point of contact. She was professional, efficient and friendly all the way through. It's the best customer service I've had to date.

30 November 2023
Unprompted review
Primis Contractor Services logo

Reply from Primis Contractor Services

Thanks for the great review and appreciate you taking the time to leave feedback. We are pleased to hear how happy you are with the service from the team and Emma in particular.

- The Primis Team

Rated 5 out of 5 stars

A very efficient service with a…

A very efficient service with a personal touch. I've never felt like I'm just a number with Premis unlike some other umbrella companies I've been with, Always a familiar voice at the end of the phone. Really good service. Immediate response to queries and prompt reliable payments. Reasonable admin fees too. Recommended.

5 October 2023
Unprompted review
Primis Contractor Services logo

Reply from Primis Contractor Services

Thanks for the excellent review Bob, we appreciate this and are pleased to hear how happy you are with us.

- The Primis Team

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