Careful with that company
Hello, I own an apartment offered for short-term rentals through Primestay. A tenant caused some damage to the apartment, so it hasn't been rented out since mid-February. This wasn't communicated to me, the owner. It wasn't until I visited the apartment myself in April that I saw the damage and understood why it couldn't be rented out. The kitchen countertop was completely destroyed, and no one had made any effort to repair it. It was listed as blocked by Primestay. Various other things were also broken. When we entered the apartment, nothing had been prepared for us, even though I had communicated the number of guests a few days before. The cushions for the balcony furniture and some bedding had been left in a neighboring apartment, supposedly for cleaning. Due to the loss of rent throughout March, I lost an average of AED 8,000. Since I was already in the red due to service charges and various fixed costs, I asked Primestay to waive the AED 6,000. Because it wasn't my fault that the apartment wasn't rented out. They said it would be discussed with higher management, but now that a tenant has been in the repaired apartment and PrimeStay has received their money, my contract is simply canceled. I find it outrageous that no one took care of the damage until I was there myself. If I hadn't been there in April, probably nothing would have happened yet. That's not how you treat customers as a service provider.