Vicuna Air Reviews 

My Rabbit was the first bunny to travel with Vicuna, and they assured me every step of the way. I not once feel worried. I got updates, I got pictures. I picked up a bunny that was happy and relaxed. This is an environment of people who love animals, and it shows.
If we ever have to relocate again, I would 100% choose Vicuna Air.

10/10 flawless service!

We found Vicuna when we were looking for travel options from New York to London. We didn’t want our dog to fly in cargo, and we didn’t want to go through the hassle of flying via France. This was an excellent solution for what we wanted, and I’m very glad we found it.

From the first phone call, before I had even booked, Vicuna were calming, knowledgeable, and incredibly friendly. It was my first time travelling with a dog across continents, and Vicuna took my anxiety in their stride, answering every question with clear knowledge and understanding.

We ended up booking her in biscuit class and felt really happy and safe knowing that she had a concierge taking care of her during the flight.

One of the most helpful aspects of this service is that they help organise all the paperwork, so there is very little stress on the day of travel. I received multiple reminder emails (including liaising with my vet to help), and they were available by text and phone whenever I needed assistance. The peace of mind they gave me was invaluable.

Worth every single penny, in my opinion. They have fantastic expertise, kind and knowledgeable staff, and they made us feel valued and calm every step of the way.

Drop-off and pick-up were both very easy, and they have a really lovely team. I couldn’t recommend them more highly.

I had the most wonderful and seamless experience flying with my dog, Harper, on Vicuna Air! We flew from Los Angeles to New York, and it was such an amazing experience. We used the concierge pick-up and drop-off service which was very punctual, comfortable, and convenient. The in-flight experience was absolutely wonderful! We were served various food and drink options, and everyone was extremely kind, personable and welcoming, especially the founders, Jamie and Jane. We made it home safely, and Harper and I truly enjoyed our luxury travel experience!

Outstanding experience all around flying Vicuna Air!

Attention to detail and responsiveness every step of the way, the founder Jamie and his team were so helpful from guiding the prep with our vet, navigating the daunting pet records submittal process to the USDA, and all the requirements for lead up to travel.

Chauffer service for you and your pet the day of travel to the airport, where Jamie and his US team were there to greet all of us, making everyone feel comfortable before takeoff. Flying was easily the smoothest I've taken ever, with a relaxed yet professional atmosphere, they go to great lengths to make sure you and your pet are secure, feel at ease, and truly enjoy the experience.

My situation was a bit unique in that the trip was scheduled to fly through the UK, then ground transportation setup by Vicuna would take us to Paris, but Amsterdam was my final intended destination. Jamie had a great idea! "Why don't we instead put you on the ferry leaving out of Harwich (UK) the next morning for the Hook of Holland". The solution-minded thinking and enthusiasm for his business really shows.

What an experience for both my pup and me.

If you are making a big move like my family did, or just considering luxury travel with your pet for a getaway, Vicuna will take excellent care of you and your fur baby.

Highly recommend, and will fly again!

How do you move countries with a pet? You can try and book a berth on ship (2 years waiting list) or put them in a crate and drop them off with your luggage. I went with option number 3. Book a flight, and have them sitting on the floor next to you.

From the responsive staff, to the pre-flight call with Jamie the founder, the whole process was a breeze start to finish. They make sure everything is prepared, they double check the animal paperwork, advise you on pre flight routines, and even pick you up and drop you off. There's nothing left to chance, and having flown many times with a plane full of people, I can confidently say flying with a plane full of dogs is a much better place to be.

If this is the one member of the family that get's all the treats, this is the only way to travel.

Highly recommend.