Prime Prometics Reviews 3,058

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Prime mascara

I love the Prime mascara for older women. The wand separates my lashes perfectly and does make my lashes appear thicker and longer. I am a daily contact lens wearer and have not noticed any irritation while wearing both the mascara and my contacts.
The only negative point that I have is that it has to be reapplied if I want it to last through the day. It seems to wear off after about 4-6 hours after applying. I will most likely purchase again and just plan on taking it with me wherever I go.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The foundation truly works.

The foundation truly works as advertised. It goes on smooth and is a great shade for my complexion.
Ordering it and having it delivered couldn't have been easier.
No problems and I ordered two more on a very good offer.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used a few Prime Prometics…

I’ve used a few Prime Prometics products and they are great! The quality of the foundation and the lip balm are top notch. They both stay on a long time and the lip balm works exactly as advertised. It does not bleed in to lines and it’s very moisturizing.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

I am 72 and have sun damaged skin

I am 72 and have sun damaged skin. I was skeptical about the color changing foundation, because I have tried multiple name brands over the last few years, trying to find exactly what I want. I was pleased with the coverage and totally impressed with the color match. What I wasn't expecting was that my skin actually felt great and looked better after a few weeks of using the foundation. I even tried a few other name brands just to compare, but I'm hooked! I just ordered the primer and a concealer pencil so I'm excited to see if they work as well.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

I ordered the emerald mascara. It arrived reasonably quickly, but the packaging was battered. The mascara is very dry and is almost black - it really isn’t green at all. My lashes instantly stuck together and are not long and separate like in the advertising. Very disappointed, as I was looking forward to trying it. I haven’t tried to remove it yet, but my expectations are not high.
Update: it came off reasonably easily, but left black smudges. Definitely not emerald green ones!

22 April 2026
Unprompted review
Prime Prometics logo

Reply from Prime Prometics

Thank you for your feedback, and we’re very sorry to hear this was your experience. We understand how disappointing it is when a product arrives in less than perfect condition and does not deliver the shade or lash definition you expected. That is not the experience we want for our customers. Please reach out to our Customer Care team with your order details so we can review this and make it right

Rated 5 out of 5 stars

My New Favorite

I’ve tried many products over the years and always looking for one that looks natural yet covers my redness. This is perfect and I get compliments on my skin all the time!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

I have ordered several things from…

I have ordered several things from Prime Prometics.
The eyeliner is one of the best I have tried. it glides on easily and stays put! The eye brighteners are soft and I like the texture. I really love the mascara. it does not flake, even after a long day. I have used high end luxury brands for years. the mascara out preforms those. also, it is much easier to take off, so there is no tugging at the delicate eye area. customer service is good.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Customs problem…

I had a problem at customers with my order and the item was returned.
I received a full immediate refund and was very impressed with their care and attention

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Prime Prometics mascara

I just recently tried the Prime Prometics mascara and I love it! It does not clump at all and it wears all day without smudging. I would definately recommend this product to anyone, and I've tried quite afew brands but this one was the best. Now to try some of their other colors and products.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Magic in a Bottle!

With my mature skin, I have really struggled with finding a foundation that feels great, gives the coverage and finish I want and matches my skin tone. Prime’s Color Changing Foundation is the answer to all of this! One pump smooths on with a light, creamy feel that covers my red and uneven skin tone. My skin feels hydrated without leaving an oily residue. It blends in easily and honestly feels like nothing is there. I have no need to finish with anything. The coverage is exactly what I’ve been looking for and the color match is perfect. I love the bottle with the applicator pump. No mess! The product doesn’t transfer to clothing. It stays on ALL day. It’s also very easy to take off with micellar water in my night routine. The price is excellent as the product lasts about 4 months. It’s “magic in a bottle!”

21 April 2026
Unprompted review
Rated 5 out of 5 stars

PrimeLash Mascara and Makeup remover

The first product I purchased was the mascara. I was not happy with the mascara’s was buying, it made my lashes clump together. A friend had purchased your mascara and she recommended I buy it. I’m very happy with it.
The second product I purchased was the PrimeBrow Gel. I was not happy with it as when I applied it, it was flaky. I contacted prime and they asked if I would like to try another product which I did, I got the makeup remover and I’m very pleased.
I am so impressed with the customer service, they were very helpful and I would definitely purchase items again.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Finally Products That Actually Work for Me

I’ve always struggled to find a foundation and mascara that truly worked for me, but Prime Prometics completely changed that.

The color‑changing foundation feels totally weightless and blends into my skin so perfectly that it looks like my natural complexion — just smoother. It’s honestly the best foundation I’ve ever used, and the first one that matches my skin effortlessly.

The Primelash mascara is just as impressive. It feels light and weightless, never irritates my eyes, and makes my lashes look long, full, and lifted without any heaviness. After trying so many mascaras that didn’t work, this one is a game‑changer.

Such a perfect duo for an easy, natural, everyday look.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Prime Prometics compared to Bare Minerals

I recently had a makeover where Bare Minerals products were used. I was not happy with the results. The makeup would settle into creases on my skin--it just didn't look smooth. After, I did an online search for makeup for "older" women and came upon Prime Prometics. I was impressed with what I read about the brand. I decided to try the brow pencil, eyeliner, and mascara. I was so happy with those products that I purchased several more Prime Prometics products. My skin feels and looks wonderful, and the texture of the makeup is amazing. I truly feel I have found the perfect cosmetics for older women, such as myself.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Great products and excellent customer…

Great products and excellent customer service team. I ordered mascara, serum and eye liner. The first two were great, but I struggled with the eye liner. One end was obvious but had a blunt end and no eye liner was forthcoming. I complained and they offered a refund. I sent a photo and they said I should unscrew the opposite end. This was not obvious to me. I think some instructions should accompany the product. However, the customer service advisor was very patient.

14 April 2026
Unprompted review

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