Prime Prometics Reviews 3,058

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolute love my Prime Prometics…

Absolute love my Prime Prometics products and that I’ve started using. Before using the PrimeLash Mascara none that I used before helped with my straight lashes. I always had to curl them and at times curl was not quite right. No longer a problem, my lashes now curl with a natural curl and look great! The PrimeEye Glide liners are great too. Great pigment that glides on easily and stays put, unlike other that fade all too quickly. Lastly, I need to mention the fabulous customer service that is there to makes things right when needed.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Prime products are absolutely amazing

Prime products are absolutely outstanding. I have always struggled with mascara running all over my face and prime mascara absolutely stays put. I am in love with the color changing foundation it looks so natural it's my new go to daily product. The customer service is amazing! Hands down a fantastic experience start to finish. I am hooked!

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrible, horrible company

Even though I canceled, they decided to still charge me for an order, and it screwed me up financially so badly that my mortgage check bounced. The email address that was given to write to them comes back as undeliverable, and they have no phone number where you can actually reach out and talk to a person. They don’t even have an address that I know of, and I’m trying to file a complaint with the BBB their mascara by the way, pretty much sucks, especially for the price. I hate them and I suggest no one else do business with them.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I can’t say enough good things!!!

I can’t say enough good things about Prime Prometics. I was looking to change up my makeup routine about a year ago when I noticed my products were no longer cutting it. Saw an ad for their mascara and color changing foundation on Pinterest. Took a chance and ordered and boy am I glad I did. Ordering was easy and products came fairly quickly. I’ve been nothing but pleased! Everything is as promised. Love the mascara and foundation. Have tried the eyeshadow and lip color and love it all!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My new go-to!

I really enjoy Prime Prometics cosmetics. Go on smoothly with nice coverage. Quick delivery. Prime Prometics is now my go to!

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Wonderful mascara

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again.

Received several emails with tutorials on how to use and remove mascara. These were very helpful. I'm able to wear mascara again for the first time in 18 months following three eye surgeries. Finally going out and feeling as attractive as a 74 year old can!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer seevice

I love the eyeliners. So easy to use. I also use the mascaras in different colors. But important to me is a company who values its customers. I have recently used customer service and the experience was excellent. I got a quick response and solution. I will continue to order from this company.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

While I was not happy with how Primelash mascara worked for me (too messy and didn’t separate my lashes as per ads) I am very impressed with their customer service. Very quick response time and my money was returned immediately.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I NEVER write reviews!!!

I NEVER write reviews. But—just purchased the color changing foundation —prior to my vacation in Aruba. I was skeptical—but—after using it for a few days—I absolutely love it!! The foundation matched my skin perfectly—despite the tan levels in my face. Amazing! I will definitely purchase more!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Great products

I had been looking for a mascara for someone over 50 that worked well with thinning lashes. I ordered the bundle with mascara and primer and have been truly impressed with both. The primer has given my lashes fullness and additional length that I've never had. I just reordered another bundle of primer and mascara but I won't need the primer for a while, as my lashes have gotten so long that I don't use it every day. Love the colors of the mascara too.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love all of the Prime…

I absolutely love all of the Prime Prometic products that I’ve been using for the past several years. I use the mascara, eyeliner, eyeshadow pencils and concealer. I have had many compliments on my makeup and always refer people to this product line.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely products

Great variety of products to choose from. My favorite is PrimeEyes Eye Brighteners. They are so easy to use. Ordering is fast and easy.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the best mascara I have ever…

This is the best mascara I have ever used. It gets all the tiny lashes that I have due to being a senior, I love how easy it is to remove also.
I even bought it for my daughter and now she won’t use anything else.
I also purchased the eyeshadow stick and love it, will continue to use these wonderful products.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the instant coverage hairline…

Love the instant coverage hairline powder, in the last few years I’ve gracefully let my hair go to White and with the white hairline powder. It just gives me a little more confidence in a few thinning areas and makes my hair seem and feel fuller. Would highly recommend it for those ladies looking for a little more confidence with their hair as they age.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit skeptical about the color…

I was a bit skeptical about the color changing foundation..but seriously! It’s real! It was a perfect match for my skin. Goes on nicely, doesn’t dry out or settle, and is buildable in places where I need a bit more coverage. Super happy with it and will purchase again

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Eyeshadow ease

The Prime Prometics eyeshadow goes on with super ease and doesn’t crease. Its smooth texture wears for the entire day.
I’ve only got one color but ordered another color and will get more in the future. I’ll never go back to powder shadows again.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great colour and nourishing

Really like the aubergine colour as it is more gentle match for my aubern colouring than a stark black so it is great for day wear. It also feels more nourishing and my lashes are stronger.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer!

Prime treats their customers with respect & their products are awesome, esp their eye make up and facial soaps!

25 April 2026
Unprompted review

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